Habitat - March/April 2018 - 20

AAA EDUCATION

EDUCATION Connection
Leasingology Master
Class-Advanced Leasing
Techniques
Presented By: Rommel Anacan,
The Relationship Difference
March 16
9:00 am - 12:00 pm
It seems like leasing apartments should be simple enough,
right? After all, everyone needs a home. Shouldn't you be
able to take your clients around the community, show them
the "sparkling" pool, the "state of the art" fitness center, and
the spacious and inviting furnished model, and then just
close the deal? If you've been in multifamily for any amount
of time you know this isn't the case! Your prospects have many
options to choose from and it's up to you to stand out from
your competition.
In class you'll discover:
* Ten field-tested leasing hacks (email, phone, tour, follow-up)
that will supercharge your sales efforts
* The four-main buying "languages" that your customers
"speak"
* How to speak your customer's unique buying language
* How to help your customer "fall in love with" your community
How do we know these work? Our presenter, Rommel
Anacan, used these very tips, tools, and techniques to propel
his career from onsite leasing consultant to being one of the
leading national speakers and thought leaders in the multifamily industry today.
Cost: $120 / Send 3 or more for $99

Maintenance
Training & Certifications
Get ahead of the warm weather and reserve your seat today.
Appliance Maintenance - March 13
Air Conditioning Maintenance & Repair - March 20 & 21
Certified Pool Operator - March 14 & 15 and April 19 & 20
EPA Certification - April 18
HVAC Troubleshooting - April 24 & 25
Cost per course range from $150-$250

Check out the AAA education on our website
for more available classes!
www.atl-apt.org

HCCP-Tax Credit
Compliance Certification
April 18 & 19
9:00 am - 5:00 pm
HCCP is a professional certification program that sets
professional competency standards for housing credit professionals managing housing credit properties.
Cost: $635

#RUDE

Trade Show Seminar & Luncheon
May 16
9:00 am - 12:00 pm
"Why are customers so rude?" is a top searched feature in
online analytics. "Why are customers important?" comes in way
at the bottom of digital search results, indicating that there's a
boatload of frustrated consumers and customer service workers out there. Instead of searching how to be more patient, they
turn to Google, Siri or Alexa for snarky emoji's, gifs & memes,
empowering rude-response-entitlement.
Even when we reveal our real identities, we are a culture of
misbehavers it seems! RUDE! Add to the mix the blending of
cultures, beliefs, practices and work ethic that is the melting
pot of today's Global Economy; and our tolerance, thoughts
and sensitivities (or insensitivities)...no wonder we are in a fix!
Diversity in the workplace can make us lead with our "Cranky
McCrank Face." So, stop it! You're in the entertainment business now and you need to master the essentials of hospitality.
Recognize "skill versus will" and research smart buildings in
this competitive market.
Join Global Hospitality Expert, Audra Lamoon of Livewire
Performance to discuss how #RUDE impacts, outlasts and
effects your brand and what to look out for next in property,
because if you haven't got your hospitality right, you've got
bigger problems coming!
This day of Anti-Rude will include:
* Focus on people, property and service
* Exploring YOUR Vision and its effects
* Challenging your Company Service Standards
* The dangers of "We've always done it this way!"
* Why you've got bigger problems!
Cost: $120 / Send 5 or more for $99
Kimberly Cable, Education Coordinator
kcable@atl-apt.org * 770-518-4248 ext 228
Fax: 770-518-4373

Don't forget the AAA education class cancelation policy: Cancellations must be received in writing 72 hours prior to the course date to receive a
full fund. Substitutions welcome. No shows will be billed full price. HCCp/Tax Credit Compliance courses will incur $125 cancelation fee.
20 | H A B I T A T | w w w.atl-apt.org


http://www.atl-apt.org http://www.atl-apt.org

Table of Contents for the Digital Edition of Habitat - March/April 2018

Chair's Message
Legal Corner
Getting Engaged in Government Affairs
Government Affairs
AAA Makes a Difference on Local Issues
Education Connection
Curb Appeal
Workforce Development Update
Volunteer's Corner
AAA Gold Patron Member Profile: PDQ Services
New Members
Advertising Index
Habitat - March/April 2018 - Intro
Habitat - March/April 2018 - cover1
Habitat - March/April 2018 - cover2
Habitat - March/April 2018 - 3
Habitat - March/April 2018 - 4
Habitat - March/April 2018 - 5
Habitat - March/April 2018 - 6
Habitat - March/April 2018 - 7
Habitat - March/April 2018 - 8
Habitat - March/April 2018 - Chair's Message
Habitat - March/April 2018 - Legal Corner
Habitat - March/April 2018 - 11
Habitat - March/April 2018 - Getting Engaged in Government Affairs
Habitat - March/April 2018 - 13
Habitat - March/April 2018 - 14
Habitat - March/April 2018 - 15
Habitat - March/April 2018 - Government Affairs
Habitat - March/April 2018 - 17
Habitat - March/April 2018 - AAA Makes a Difference on Local Issues
Habitat - March/April 2018 - 19
Habitat - March/April 2018 - Education Connection
Habitat - March/April 2018 - Curb Appeal
Habitat - March/April 2018 - 22
Habitat - March/April 2018 - 23
Habitat - March/April 2018 - 24
Habitat - March/April 2018 - Workforce Development Update
Habitat - March/April 2018 - Volunteer's Corner
Habitat - March/April 2018 - 27
Habitat - March/April 2018 - 28
Habitat - March/April 2018 - 29
Habitat - March/April 2018 - 30
Habitat - March/April 2018 - AAA Gold Patron Member Profile: PDQ Services
Habitat - March/April 2018 - 32
Habitat - March/April 2018 - New Members
Habitat - March/April 2018 - Advertising Index
Habitat - March/April 2018 - cover3
Habitat - March/April 2018 - cover4
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