Habitat - May/June 2017 - 14

COVER FEATURE

Best Practices

for Turning Apartments

Tips include approved vendor list, inspection by
multiple people and pre-move out preparation
BY SHERYL S. JACKSON
QUICKLY TURNING AN apartment
makes financial sense for all multifamily
properties-a quick turn means a paying
resident in the apartment as soon as possible. Most regional maintenance directors point to a timeframe of less than five
days and closer to three, as a standard for
most apartment turns.
However, turning should not just focus
on speed. Emphasizing the importance of
customer satisfaction redirects the turning process from a "do it fast" activity to a
"do it right" process-with "doing it right"
including speed, completeness and quality. After all, if customer satisfaction is
the goal, the last thing a leasing agent
wants is a laundry list of work orders to
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address issues that should have been handled before the move-in day.
"You have to deliver on the promises
you make in the initial leasing visit in the
first moment the resident walks into the
unit," said Mike Cavanagh, Director of
Maintenance for Columbia Residential.
"I always tell our vendors and our team
that the apartment should be to the level
that they would gladly have their mother
or grandmother to move into it."
Quarterly inspections of all units are
part of Columbia's proactive approach
to repairs and maintenance, said
Cavanagh. "The inspections give us an
opportunity to identify and fix things
before the resident moves out. Once a

resident gives notice that the lease will
not be renewed, the inspections occur
more often, so we can plan for supplies
and vendors that may be needed for
the turn."
At Greystar, the turn process begins
as soon as the notice to vacate is sent
to the leasing office, explained Chris
Lincoln, Regional Maintenance Manager.
"Although industry practices vary in time
required, Greystar leases require a 60-day
notice," he said. As soon as the notice is
received, a maintenance supervisor performs a pre-walk inspection to identify
repairs that may be needed-and may be
the responsibility of the resident moving out-and to determine if the unit is


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Table of Contents for the Digital Edition of Habitat - May/June 2017

Chair's Message
Legal Corner
Best Practices for Turning Apartments
Preparing for the Winter
Government Affairs
Up Close
Foundation Update
Volunteer’s Corner
AAA Platinum Patron Member Profile
AAA Gold Patron Member Profile
AAA Gold Patron Member Profile
New Members
Advertisers’ Index
Habitat - May/June 2017 - intro
Habitat - May/June 2017 - cover1
Habitat - May/June 2017 - cover2
Habitat - May/June 2017 - 3
Habitat - May/June 2017 - 4
Habitat - May/June 2017 - 5
Habitat - May/June 2017 - 6
Habitat - May/June 2017 - 7
Habitat - May/June 2017 - 8
Habitat - May/June 2017 - Chair's Message
Habitat - May/June 2017 - 10
Habitat - May/June 2017 - Legal Corner
Habitat - May/June 2017 - 12
Habitat - May/June 2017 - 13
Habitat - May/June 2017 - Best Practices for Turning Apartments
Habitat - May/June 2017 - 15
Habitat - May/June 2017 - Preparing for the Winter
Habitat - May/June 2017 - 17
Habitat - May/June 2017 - Government Affairs
Habitat - May/June 2017 - 19
Habitat - May/June 2017 - 20
Habitat - May/June 2017 - 21
Habitat - May/June 2017 - 22
Habitat - May/June 2017 - Up Close
Habitat - May/June 2017 - 24
Habitat - May/June 2017 - Foundation Update
Habitat - May/June 2017 - Volunteer’s Corner
Habitat - May/June 2017 - 27
Habitat - May/June 2017 - 28
Habitat - May/June 2017 - 29
Habitat - May/June 2017 - 30
Habitat - May/June 2017 - AAA Platinum Patron Member Profile
Habitat - May/June 2017 - 32
Habitat - May/June 2017 - AAA Gold Patron Member Profile
Habitat - May/June 2017 - 34
Habitat - May/June 2017 - AAA Gold Patron Member Profile
Habitat - May/June 2017 - New Members
Habitat - May/June 2017 - 37
Habitat - May/June 2017 - Advertisers’ Index
Habitat - May/June 2017 - cover3
Habitat - May/June 2017 - cover4
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