Habitat - September/October 2017 - 11

LEGAL CORNER

Training is One of the
Keys to Reducing Liability
J. Mike Williams
Fowler, Hein, Cheatwood
& Williams, P.A.

I

mplementing a consistent and
targeted training program is
one of the top ways to reduce
your exposure to liability. The
Atlanta Apartment Association (AAA)
provides many training opportunities
to its members. It's important to take
advantage of the training opportunities
offered by AAA in marketing,
landlord/tenant, fair housing,
maintenance, management practices
and the many others. However, it's
also essential that a good program
is developed in house to ensure your
employees follow your policies and
procedures. Training can be provided
online, administered by management
personnel at a monthly meeting, or even
provided in a classroom setting where
an outside speaker is brought in to
provide the training. What's important
is that training be given a priority and
made a routine part of management's
business practices. A review of
your policies and procedures is
also important.

Online training can be utilized, but
ensuring the employee is able to take
the information they learn during
the training and apply it to day to day
operations is essential. For example,
most employees are required to
attend Fair Housing Training usually
online through one of the professional
online companies. However, after the
employee receives the training it is
important to ensure they understand
how to apply the information they
learned into real world situations they
will encounter onsite.
Most employees receive general
training in fair housing and understand
that a reasonable accommodation
or modification must be provided
to a disabled resident. However, if
the employee doesn't know how to
take that information and apply to
it to practical situations then the
training received is not benefiting the
management company and creating
exposure. For example, a prospect
may call into the leasing office and

speak with a leasing consultant. The
prospect may request from the leasing
consultant whether keyless entry
(touch pad) could be provided due to
a disability. The prospect may not use
the word disability but may use other
terminology specific to a medical
condition. The leasing consultant needs
to recognize this as a potential request
for a reasonable accommodation.
We've seen some instances where
the response is either ignored or
the prospect is simply informed
that keyless entry is not provided by
management. In some instances, the
leasing consultant never informs the
community manager as the employee
thinks his or her supervisor would look
down on her for not knowing how to
handle the situation.
By providing employees with the
appropriate training, a good response
by the leasing consultant to the
prospect may be, "Let me have the
community manager call you back.
Our policy is to grant all requests
Continued on page 25

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Table of Contents for the Digital Edition of Habitat - September/October 2017

Chair’s Message
Legal Corner
Behind the Initials
Education Foundation Recruits Up and Coming Talent
Beacon of Knowledge
Government Affairs
Volunteer’s Corner
AAA Gold Patron Member Profile: CsS
New Members
Advertisers’ Index
Habitat - September/October 2017 - intro
Habitat - September/October 2017 - cover1
Habitat - September/October 2017 - cover2
Habitat - September/October 2017 - 3
Habitat - September/October 2017 - 4
Habitat - September/October 2017 - 5
Habitat - September/October 2017 - 6
Habitat - September/October 2017 - Chair’s Message
Habitat - September/October 2017 - 8
Habitat - September/October 2017 - 9
Habitat - September/October 2017 - 10
Habitat - September/October 2017 - Legal Corner
Habitat - September/October 2017 - Behind the Initials
Habitat - September/October 2017 - 13
Habitat - September/October 2017 - Education Foundation Recruits Up and Coming Talent
Habitat - September/October 2017 - 15
Habitat - September/October 2017 - 16
Habitat - September/October 2017 - Beacon of Knowledge
Habitat - September/October 2017 - Government Affairs
Habitat - September/October 2017 - 19
Habitat - September/October 2017 - Volunteer’s Corner
Habitat - September/October 2017 - 21
Habitat - September/October 2017 - 22
Habitat - September/October 2017 - 23
Habitat - September/October 2017 - 24
Habitat - September/October 2017 - 25
Habitat - September/October 2017 - 26
Habitat - September/October 2017 - AAA Gold Patron Member Profile: CsS
Habitat - September/October 2017 - 28
Habitat - September/October 2017 - New Members
Habitat - September/October 2017 - Advertisers’ Index
Habitat - September/October 2017 - cover3
Habitat - September/October 2017 - cover4
https://www.nxtbook.com/naylor/ATPS/ATPS0119
https://www.nxtbook.com/naylor/ATPS/ATPS0618
https://www.nxtbook.com/naylor/ATPS/ATPS0518
https://www.nxtbook.com/naylor/ATPS/ATPS0418
https://www.nxtbook.com/naylor/ATPS/ATPS0318
https://www.nxtbook.com/naylor/ATPS/ATPS0218
https://www.nxtbook.com/naylor/ATPS/ATPS0118
https://www.nxtbook.com/naylor/ATPS/ATPS0617
https://www.nxtbook.com/naylor/ATPS/ATPS0517
https://www.nxtbook.com/naylor/ATPS/ATPS0417
https://www.nxtbook.com/naylor/ATPS/ATPS0317
https://www.nxtbook.com/naylor/ATPS/ATPS0217
https://www.nxtbook.com/naylor/ATPS/ATPS0117
https://www.nxtbook.com/naylor/ATPS/ATPS0616
https://www.nxtbook.com/naylor/ATPS/ATPS0516
https://www.nxtbook.com/naylor/ATPS/ATPS0416
https://www.nxtbook.com/naylor/ATPS/ATPS0316
https://www.nxtbook.com/naylor/ATPS/ATPS0216
https://www.nxtbookmedia.com