ABA Banking Journal - November/December 2017 - 25

"It's leadership by participation and
example. It's leadership in the small
things. It's leadership that makes us
all feel like a family."
-Scott Streit
While Burgess emphasizes that engaging in grassroots
and BankPac is entirely voluntary, grassroots advocacy
participation is part of what he thinks about when identifying
future leaders for the bank and when considering who they'll
send to professional development opportunities and industry
gatherings. "They're the ones who've shown the interest
to be involved in the process," he says. "We try to give
everybody that's on the grassroots committee an opportunity
to go to a meeting or two each year."

Sleeves rolled up
When Burgess is interviewing a potential hire, he always
pulls out a business card. On the back is printed the
FirstCapital Bank vision: "We are family. We serve people.
We change lives." That first statement "has been indicative
of how Ken feels about his bank and his community," says
Robin Richey. "It starts with Ken and it trickles down. We
don't just speak it; we live it."
Scott Streit, president of the Horseshoe Bay market, tells
a story about Burgess that illustrates the point. While
FirstCapital Bank was building out its full-service branch in
Horseshoe Bay, it had a small mortgage production office in
an existing part of the building. The space was cramped and
with the construction going on, not everything was working
as it should.
One morning, mortgage loan officer Heather Franklin came
in and found that "the plumbing had decided to go the
opposite direction and it was all over the floor," as Streit
delicately puts it. Franklin panicked, knowing that Burgess
would be in the office that day. When he arrived, she
was on her hands and knees with paper towels cleaning
everything up.
Burgess was indeed upset-by the fact that his team
member was having to deal with the mess on her own. "He
immediately took off his jacket, got on his hands and knees,
and helped her clean up," says Streit. "It's leadership by
participation and example. It's leadership in the small things.
It's leadership that makes us all feel like a family."
EVAN SPARKS is editor-in-chief of the ABA Banking Journal.

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Table of Contents for the Digital Edition of ABA Banking Journal - November/December 2017

Chairman’s View
Upfront
Legal Briefs
Economic Outlook
Power Up Profile
Pitching In
Choices and Options Down on the Farm
Eager or Not, Every Board Needs an M&A Strategy
Adapting to Survive
More Than Just a Drink
Operations
Payments
Small Business Lending
Human Resources
ABA Compliance Center Inbox
From the States
Corporate Social Responsibility
Index of Advertisers
From the Vault
ABA Banking Journal - November/December 2017 - Intro
ABA Banking Journal - November/December 2017 - ebelly1
ABA Banking Journal - November/December 2017 - ebelly2
ABA Banking Journal - November/December 2017 - cover1
ABA Banking Journal - November/December 2017 - cover2
ABA Banking Journal - November/December 2017 - 3
ABA Banking Journal - November/December 2017 - 4
ABA Banking Journal - November/December 2017 - 5
ABA Banking Journal - November/December 2017 - 6
ABA Banking Journal - November/December 2017 - 7
ABA Banking Journal - November/December 2017 - Chairman’s View
ABA Banking Journal - November/December 2017 - 9
ABA Banking Journal - November/December 2017 - Upfront
ABA Banking Journal - November/December 2017 - 11
ABA Banking Journal - November/December 2017 - 12
ABA Banking Journal - November/December 2017 - 13
ABA Banking Journal - November/December 2017 - 14
ABA Banking Journal - November/December 2017 - 15
ABA Banking Journal - November/December 2017 - Legal Briefs
ABA Banking Journal - November/December 2017 - 17
ABA Banking Journal - November/December 2017 - Economic Outlook
ABA Banking Journal - November/December 2017 - Power Up Profile
ABA Banking Journal - November/December 2017 - Pitching In
ABA Banking Journal - November/December 2017 - 21
ABA Banking Journal - November/December 2017 - 22
ABA Banking Journal - November/December 2017 - 23
ABA Banking Journal - November/December 2017 - 24
ABA Banking Journal - November/December 2017 - 25
ABA Banking Journal - November/December 2017 - Choices and Options Down on the Farm
ABA Banking Journal - November/December 2017 - 27
ABA Banking Journal - November/December 2017 - Eager or Not, Every Board Needs an M&A Strategy
ABA Banking Journal - November/December 2017 - 29
ABA Banking Journal - November/December 2017 - Adapting to Survive
ABA Banking Journal - November/December 2017 - 31
ABA Banking Journal - November/December 2017 - 32
ABA Banking Journal - November/December 2017 - 33
ABA Banking Journal - November/December 2017 - More Than Just a Drink
ABA Banking Journal - November/December 2017 - 35
ABA Banking Journal - November/December 2017 - Operations
ABA Banking Journal - November/December 2017 - 37
ABA Banking Journal - November/December 2017 - Payments
ABA Banking Journal - November/December 2017 - 39
ABA Banking Journal - November/December 2017 - Small Business Lending
ABA Banking Journal - November/December 2017 - 41
ABA Banking Journal - November/December 2017 - Human Resources
ABA Banking Journal - November/December 2017 - 43
ABA Banking Journal - November/December 2017 - 44
ABA Banking Journal - November/December 2017 - ABA Compliance Center Inbox
ABA Banking Journal - November/December 2017 - From the States
ABA Banking Journal - November/December 2017 - 47
ABA Banking Journal - November/December 2017 - Corporate Social Responsibility
ABA Banking Journal - November/December 2017 - Index of Advertisers
ABA Banking Journal - November/December 2017 - From the Vault
ABA Banking Journal - November/December 2017 - cover3
ABA Banking Journal - November/December 2017 - cover4
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