ABA Banking Journal - November/December 2017 - 36

>>> OPERATIONS

Four Ways Employee Intranets
Become Platforms for Innovation
BY MARK ANDERSON

T

he leaders of today's financial
institutions are focused on
process and system efficiency
in order to cut costs, improve
services and ultimately outpace
the competition. Most recently, the
expansion of fintech has supported
these efforts by allowing banks to
modernize systems and improve how
employees complete daily tasks and
interact with customers, all while
broadening the scope of products
and services.
Fintech providers are dynamic and
offer a wide range of technologies-
from customer-facing products to
in-house operational tools-with an
even wider range of capabilities. And
although it may not be the first thing
that comes to mind when one thinks
of fintech, employee intranets are
an example of a technology that has
become more than an afterthought
place to centralize communications
and provide employees with access
to vital policies, documents and
procedures. Today, many banks are
using technologically sophisticated
intranets for a broad range of key
business purposes, from training
and engagement to marketing
and compliance.

1

Flexible employee training
and learning management

In addition to centralizing bank
policies, documents and procedures
at the enterprise level, an intranet
can be used to create and deploy
educational courses. Controls or
36

ABA BANKING JOURNAL | NOVEMBER/DECEMBER 2017

permissions provide leadership with
oversight to ensure that employees only
access information that is essential
to their role, while preventing each
employee's individualized portal
from getting cluttered with irrelevant
information. In some cases, it's as
simple as having employees review a
certain policy, watch a video or visit
an external website. Courses can also
involve more complex exercises that
require participants to take and pass
a test with a particular score, with all
of this data being reported back to the
administrators in charge of training or
the intranet itself.

If the intranet is hosted externally
or outsourced, employees and
management have the added
convenience of mobile compatibility-
allowing everyone to access training
materials from anywhere, on practically
any device, as long as they have an
internet connection. Internally hosted
systems can integrate with a network's
existing directory service and also
provide single sign-on, avoiding the
need to remember multiple logins.
Overall, this reduces friction in
interacting with the system, which
makes it more accessible for your
employees and increases engagement.



Table of Contents for the Digital Edition of ABA Banking Journal - November/December 2017

Chairman’s View
Upfront
Legal Briefs
Economic Outlook
Power Up Profile
Pitching In
Choices and Options Down on the Farm
Eager or Not, Every Board Needs an M&A Strategy
Adapting to Survive
More Than Just a Drink
Operations
Payments
Small Business Lending
Human Resources
ABA Compliance Center Inbox
From the States
Corporate Social Responsibility
Index of Advertisers
From the Vault
ABA Banking Journal - November/December 2017 - Intro
ABA Banking Journal - November/December 2017 - ebelly1
ABA Banking Journal - November/December 2017 - ebelly2
ABA Banking Journal - November/December 2017 - cover1
ABA Banking Journal - November/December 2017 - cover2
ABA Banking Journal - November/December 2017 - 3
ABA Banking Journal - November/December 2017 - 4
ABA Banking Journal - November/December 2017 - 5
ABA Banking Journal - November/December 2017 - 6
ABA Banking Journal - November/December 2017 - 7
ABA Banking Journal - November/December 2017 - Chairman’s View
ABA Banking Journal - November/December 2017 - 9
ABA Banking Journal - November/December 2017 - Upfront
ABA Banking Journal - November/December 2017 - 11
ABA Banking Journal - November/December 2017 - 12
ABA Banking Journal - November/December 2017 - 13
ABA Banking Journal - November/December 2017 - 14
ABA Banking Journal - November/December 2017 - 15
ABA Banking Journal - November/December 2017 - Legal Briefs
ABA Banking Journal - November/December 2017 - 17
ABA Banking Journal - November/December 2017 - Economic Outlook
ABA Banking Journal - November/December 2017 - Power Up Profile
ABA Banking Journal - November/December 2017 - Pitching In
ABA Banking Journal - November/December 2017 - 21
ABA Banking Journal - November/December 2017 - 22
ABA Banking Journal - November/December 2017 - 23
ABA Banking Journal - November/December 2017 - 24
ABA Banking Journal - November/December 2017 - 25
ABA Banking Journal - November/December 2017 - Choices and Options Down on the Farm
ABA Banking Journal - November/December 2017 - 27
ABA Banking Journal - November/December 2017 - Eager or Not, Every Board Needs an M&A Strategy
ABA Banking Journal - November/December 2017 - 29
ABA Banking Journal - November/December 2017 - Adapting to Survive
ABA Banking Journal - November/December 2017 - 31
ABA Banking Journal - November/December 2017 - 32
ABA Banking Journal - November/December 2017 - 33
ABA Banking Journal - November/December 2017 - More Than Just a Drink
ABA Banking Journal - November/December 2017 - 35
ABA Banking Journal - November/December 2017 - Operations
ABA Banking Journal - November/December 2017 - 37
ABA Banking Journal - November/December 2017 - Payments
ABA Banking Journal - November/December 2017 - 39
ABA Banking Journal - November/December 2017 - Small Business Lending
ABA Banking Journal - November/December 2017 - 41
ABA Banking Journal - November/December 2017 - Human Resources
ABA Banking Journal - November/December 2017 - 43
ABA Banking Journal - November/December 2017 - 44
ABA Banking Journal - November/December 2017 - ABA Compliance Center Inbox
ABA Banking Journal - November/December 2017 - From the States
ABA Banking Journal - November/December 2017 - 47
ABA Banking Journal - November/December 2017 - Corporate Social Responsibility
ABA Banking Journal - November/December 2017 - Index of Advertisers
ABA Banking Journal - November/December 2017 - From the Vault
ABA Banking Journal - November/December 2017 - cover3
ABA Banking Journal - November/December 2017 - cover4
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