ABA Banking Journal - January 2013 - (Page 10)

bank notes 6 ways to be a better boss Employment lawyer and HR professional Marian Exall, a regular blogger on ababj.com, relates how a friend who works as a scientist for the EPA did such a good job that he was promoted to manager. Now he complains that he “can’t get anything done” because his reports “keep bothering me with questions.” Being a manager is hard, says Exall, and few receive formal training for the job. Here, in an adaptation of a recent blog, Exall offers six resolutions for managers. 1. Hire wisely. I’m going to practice my active listening skills, instead of listening to the sound of my own voice. In interviews, I’ll pose open-ended questions that probe for relevant experience (e.g., “Tell me about a situation where you had to deal with an angry customer”). I’m not going to try to “sell” the bank. 2. Make feedback more than an annual event. I’ll take the time to meet with my reports at least every two months to discuss what’s going well—and what isn’t—so at the annual evaluation, there will be no surprises. The pay raise given (or not given) will reflect an entire year’s performance of all job tasks, not just a recent triumph/disaster in one area. 3. No favoritism. It’s human nature to like some people better than others. However, in the workplace I will suppress my preferences and be equally acces10  |  ABA BANKING JOURNAL  |  January 2013 http://www.ababj.com

Table of Contents for the Digital Edition of ABA Banking Journal - January 2013

ABA Banking Journal - January 2013
Contents
Chairman’s View
Editor’s Column
The Economy
Bank Notes
Picture This
ABA COMMUNITY BANKING Time to prune that branch?
Pass the Aspirin
Tech Topics
COVER STORY: The road ahead How banking may fare in Washington
Insurance: How well are you covered?
Compliance Special Report
Compliance Inbox
ABA At Your Service
Convention Preview
First Person

ABA Banking Journal - January 2013

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