February 2013 | ababj.com
InFormIng bankers For more than 100 years
“Community banks like
ours can change lives.
If we do that really well,
then we’ll do well”
— Ken Burgess, FirstCapital Bank of Texas
28 | COVER STORY
High-energy banker—a tale of four cities
Crunch into one of his home-grown jalapenos and let Ken Burgess tell
you why Washington’s got to show community banks more respect. The
ABA Community Bankers Council chair wants a better deal from D.C.
16 | “I’m not just a banker anymore”
Community bank CEOs describe how they wear more hats than ever.
How five bank leaders are adapting to new demands on their time.
34 | What’s in it for the customer?
Four tech trends will mark 2013: Mobility, Synchronization, Self-Service, and Collaboration. Common to each? A focus on the customer.
40 | Wealth management goes holistic
More banks are turning to financial planning as a way to
build closer relationships with customers. Read why some
charge for the service and some don’t.
ABA BANKING JOURNAL
Table of Contents for the Digital Edition of ABA Banking Journal - February 2013