ABA Banking Journal - May 2013 - (Page 22)

tech topics Business Process Improvement Do you have a process coordinator? Business process improvement is the key to adapting new tools to do old things more efficiently, but it needs a driver L iterally thousands of separate processes—some simple, some complex—make up a typical bank’s operations. Examples: Account opening, change of address, loan origination, customer onboarding, collections processing, payments reconciliation, fraud mitigation, dispute management, and anti-money laundering. Often, the reason behind how a bank performs tasks is forgotten. The tasks tend to get done a certain way because that’s the way they’ve always been done. Now, when efficiency 22 | ABA BANKING JOURNAL | May 2013 has become paramount to compete in tough economic times, that’s not good enough. Enter the need for business process improvement (BPI). “As operations have evolved and as the platforms have evolved, and as more platforms beyond the bank’s core system have been acquired, now it becomes an issue of work flow and business process management and efficiency,” says Adam Lawrence, director, Global Banking BPO at IBM. “Given the pressure banks are under from capital reserves, not only Photo: Mahesh Patil / shutterstock.coM By John Ginovsky, contriButinG editor http://www.SHUTTERSTOCK.COM

Table of Contents for the Digital Edition of ABA Banking Journal - May 2013

ABA Banking Journal - May 2013
Contents
Chairman’s View
Editor’s Column
The Economy
Bank Notes
Picture This
ABA Community Banking
Pass the Aspirin
Tech Topics
Looking for leaders
Top-performing mid-size banks
New world of appraisals
Compliance Clinic
Compliance Inbox
ABA At Your Service
First Person

ABA Banking Journal - May 2013

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