ABA Banking Journal - May 2014 - (Page 33)

tech topics VIDEO BANKING "Bankers' hours" takes on new meaning Texas bank is a firm believer in video banking. But branches will stay T he term "bankers' hours" comes from the traditional bank operating hours between 10:00 a.m. and 3:00 p.m., long out of date. Today, the term is often used to describe an easy job with short working hours. In contrast, at FirstCapital Bank of Texas, any hour of the day-or night-is bankers' hours. The bank recently launched ten interactive video teller kiosks that provide customers with live, remote teller service at four of the bank's seven branches located throughout western Texas and the Texas Panhandle 24 hours a day, five days a week. The $800 million-assets bank plans to install the kiosks, which it calls TellerConnect, in all seven branches as well as non-branch locations, says Brad Burgess, CEO. Several TellerConnect kiosks are drive-up units, and the rest are located within the branches-placed in 24-hour lobbies. "We're looking at expanding our footprint by installing TellerConnect in locations outside our branches," says Burgess. For example, the bank is considering placing the units in area hospitals to provide 24-hour banking to hospital staff, who typically do not work 9:00 a.m. to 5:00 p.m. The TellerConnect units, supplied by NCR, combine video banking with remote transaction processing banking technology. This allows centrally located tellers-in Lubbock, Tex.-to take remote control of the kiosk while video chatting with customers. If customers want privacy, they can use on-screen messaging or speak via handset. FirstCapital is one of the few banks that has rolled out 24-hour access from the get-go, planning to eventually extend TellerConnect availability from five to seven days a week. The majority of banks have taken a slower approach, MAY 2014 | ABA BANKING JOURNAL | 33 PHOTO: SHUTTERSTOCK.COM BY LISA VALENTINE, CONTRIBUTING EDITOR http://www.SHUTTERSTOCK.COM

Table of Contents for the Digital Edition of ABA Banking Journal - May 2014

Chairman's View
Editor's Column
The Economy
Bank Notes
ABABJ Online
Picture This
Who will fill the chair?
Pass the Aspirin
Midsize Standouts
Doing well by doing good
Tech Topics
Compliance Inbox
ABA At Your Service
First Person

ABA Banking Journal - May 2014

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