ABA Banking Journal - May 2014 - (Page 33)
"Bankers' hours" takes
on new meaning
Texas bank is a firm believer in video banking. But branches will stay
he term "bankers' hours" comes from the traditional bank operating hours between 10:00 a.m.
and 3:00 p.m., long out of date. Today, the term is
often used to describe an easy job with short working hours.
In contrast, at FirstCapital Bank of Texas, any hour of
the day-or night-is bankers' hours. The bank recently
launched ten interactive video teller kiosks that provide
customers with live, remote teller service at four of the
bank's seven branches located throughout western Texas
and the Texas Panhandle 24 hours a day, five days a week.
The $800 million-assets bank plans to install the kiosks,
which it calls TellerConnect, in all seven branches as well
as non-branch locations, says Brad Burgess, CEO. Several
TellerConnect kiosks are drive-up units, and the rest are
located within the branches-placed in 24-hour lobbies.
"We're looking at expanding our footprint by installing
TellerConnect in locations outside our branches," says
Burgess. For example, the bank is considering placing the
units in area hospitals to provide 24-hour banking to hospital staff, who typically do not work 9:00 a.m. to 5:00 p.m.
The TellerConnect units, supplied by NCR, combine
video banking with remote transaction processing banking technology. This allows centrally located tellers-in
Lubbock, Tex.-to take remote control of the kiosk while
video chatting with customers. If customers want privacy,
they can use on-screen messaging or speak via handset.
FirstCapital is one of the few banks that has rolled out
24-hour access from the get-go, planning to eventually
extend TellerConnect availability from five to seven days a
week. The majority of banks have taken a slower approach,
ABA BANKING JOURNAL
BY LISA VALENTINE, CONTRIBUTING EDITOR
Table of Contents for the Digital Edition of ABA Banking Journal - May 2014
Who will fill the chair?
Pass the Aspirin
Doing well by doing good
ABA At Your Service
ABA Banking Journal - May 2014