ABA Banking Journal - August 2011 - (Page 42)

compliance clinic  |  communication tips Talkin’ with the techies You can get cooperation from tech staff and vendors. Here’s what to say— and not to say by steve cocheo, executive editor A 42 s a non-techie, have you ever been tempted to ask your bank’s IT director something like this: u Where can I view the Great Data Migration? u I M here—where are UAT? u Where can I see buildings that are examples of your local architecture? Christinne Johnson and Stuart Lehr set out to teach compliance officers at ABA’s 2011 Regulatory Compliance Conference how to not only avoid embarrassing themselves with gaffes like those above, but also how to get the action Compliance needs out of IT. Today, they pointed out, IT is essential to a compliance program’s survival. So learning how best to work with IT staff, and learning some of the lingo, will help. “A lot of the problem is that you get lost with the first acronym,” when talking to IT, said Lehr. He and Johnson presented a short glossary of tech terms for compliance officers (opposite page). Compliance officers should prepare a similar list of their terms for IT, they said. Build a partnership with IT Lehr and Johnson, by background, come from the two sides of the cooperation issue. Lehr, a veteran compliance officer with larger institutions and with PayPal, is now industry principal at the Finacle division of Infosys Technologies Ltd. John- | AbA bANKiNG JourNAL | august 2011

Table of Contents for the Digital Edition of ABA Banking Journal - August 2011

ABA Banking Journal - August 2011
Content
Chairman’s View
Editor’s Column
The Economy
Bank Notes
ABA Community Banking
Pass the Aspirin
Tech Topics
Cover Report: Branch Banking
Branch Design Portfolio
Will Local Players Win Reverse Mortgage Turf?
Compliance Clinic
Compliance Inbox
ABA Resources
Legal Issues
First Person

ABA Banking Journal - August 2011

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