BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 14

FEATURE

|

BY RICHARD SISK, OF WISTON BUILDING MATERIALS CO.

THE FINAL

INSPECTI N

T

HE FINAL INSPECTION, I CAN HEAR THE GROANS
ALREADY, BUT IT IS THE MOST IMPORTANT STEP OF THE
SALES PROCESS ANY RETAILER CAN DO. PERCEIVED AS
A WASTE OF TIME, BY SOME RETAILERS, IT IS ANYTHING
BUT. THE FINAL INSPECTION CAN QUELL A NUMBER
OF QUESTIONS AND CONCERNS WHILE GIVING YOUR
CUSTOMER A PEACE OF MIND. INSPECTING THE PROJECT
WITH YOUR CUSTOMER ALLOWS YOU TO DISCUSS MAINTENANCE
OPTIONS, ENVIRONMENTAL CONDITIONS ESPECIALLY WITH
HARDWOOD APPLICATIONS, AND WARRANTY OPTIONS. ONCE COMPLETED, ALL PARTIES
HAVE AGREED THE JOB IS DONE TO EVERYONE'S SATISFACTION. THE FINAL BILL CAN BE PAID
WITHOUT RESERVATION.

The burning question is "who should do the final
inspection". Experience says the sales person who closed
the deal. They already have a rapport with the consumer
which is critical in the next stage of the Final Inspection
process, the opportunity to discuss other jobs in the

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house. Almost inevitably once a new project is completed
without a hitch the consumer will seek advice on future
projects. Closing ratios are very high when the retailer is
in the house and can take measurements while they are
there producing a quote within 24 hours. Secondly, by
eliminating any concerns while on the Final Inspection
saves time and money. No repeat visits. No going back
and forth. No unpaid bills.
Final Inspections have proven very successful and
are a valuable tool within the sales kit. However, keep
in mind that you never want to go to a Final Inspection
by yourself. Always have another company rep with you
which eliminate any issues if a problem arises. Quickly
solving any problem that comes up enhances the service
experience for your customer. With that usually comes
a referral.

2/16/18 5:19 PM


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Table of Contents for the Digital Edition of BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018

Chair's Message
Calendar of Events
Education Events
Board of Directors
New Board Profiles
Safety Update: WORKSAFEBC Releases Three-Year Strategy to Reduce Serious Injuries In the Construction Sector
BCFCA Board Members
Criteria for Choosing a Floorcovering Supplier
Concrete Placement
The Final Inspection
2018 Flooring Expo
ICRI Concrete Slab Moisture Testing Certification Program
BCFCA Events
President's Message
NFCA Board Members
Wood Changes Colour When First Exposed to Daylight
80th Anniversary Registration Form
President's Message Last Word
CANWEL: Proud History in The Industry
Coast Distributors - Warehouse Operations
HR Corner: 5 Reasons Why to Offer Your Employees a Retirement Plan
Index to Advertisers
BSIA Affinity Partner Program
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - Intro
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - bellyband1
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - bellyband2
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - cover1
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - cover2
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 3
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - Chair's Message
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 5
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - Board of Directors
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - New Board Profiles
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 8
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 9
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - Safety Update: WORKSAFEBC Releases Three-Year Strategy to Reduce Serious Injuries In the Construction Sector
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 11
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - BCFCA Board Members
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - Concrete Placement
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - The Final Inspection
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - ICRI Concrete Slab Moisture Testing Certification Program
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - President's Message
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - Wood Changes Colour When First Exposed to Daylight
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 18
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 80th Anniversary Registration Form
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - President's Message Last Word
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - CANWEL: Proud History in The Industry
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 22
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - Coast Distributors - Warehouse Operations
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - 24
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - HR Corner: 5 Reasons Why to Offer Your Employees a Retirement Plan
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - BSIA Affinity Partner Program
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - cover3
BUILDING SUPPLY INDUSTRY ASSOCIATION- April/May 2018 - cover4
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