BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - 23

bsiaeducation

WHY ESTIMATING COURSES?
By Stan Burkholder

G

ood morning. Lots of questions come
to mind when considering whether
or not to attend, or send someone to
training for work. The age old question of
expenses seems to jump to the forefront in
our industry. Some age old wisdom is prudent, however without some second thought
or research, or processing we might get left
behind if we only rely on age old wisdom
or questions.
This article is intended to help you with
some secondary information about the
upcoming "Estimating" and "Principles of
Yard and Warehouse Operations" courses
being offered by the BSIA this past spring and
annually for many years. These courses are
continually being updated with the current
versions being from 2013.
My name is Stan Burkholder and I am
the author and trainer of the Canadian
Retail Building Supply Council's courses
on Estimating and Principles of Yard and
Warehouse Operations. I have been involved
in the building materials industry all my life.
The first 25 years full time working in our
own family store becoming co-owner (sold
when someone wanted to buy it to expand
their number of stores) and now 14 years as
an industry trainer. My excitement in being
involved with this industry is its people.
You cannot be single skilled and succeed in
this industry, we qualify as retail sales but I
really stress we are in customer service. As
independent stores we separate ourselves from
our competition by our people, their skills and
the shopping experience the customer feels
when being in our stores. All across Canada
I get the same responses that most of whom
come to class have not had customer service
training in a formal setting. My opinion is
that our customers are our most important
asset and we expect our front counter and
customer service employees to know how to
treat them well without giving them the tools
do their jobs. I start all of these courses with
how to treat customers respectfully as that
is the best way to get happy repeat customers. The customer base we are dealing with
is changing according to the stories of your
employees (yes story telling is an important
www.bsiabc.ca

part of our classroom setting) and I try to
supply helpful approaches so that these select
few customers do not waste the boss's time
and feed their frustrations.
More current store owners are now seeing
or viewing work training as an investment as
much as an expense. Treating their employees with respect and tooling them up to get
the most out of them, and also letting the
employee feel the value that they have in them
is another way to think about building your
team to separate you from your competition. I
take very seriously the whole concept of training value vs the expenses as I have been a store
owner. It is very humbling and encouraging
to hear the benefits of these courses that the
student's share that they got out of attending
these courses.
On that note here is a testimonial from an
employer of students who have attended these
courses in the past:
Stan's course has been taken by 4 individuals
from Kerrisdale Lumber's team in the past three
years (myself included) and from personal experience I can tell you his courses can take someone
with little experience doing estimating and make
them operationally proficient, even with the
estimating basics course. Stan's teaching style is
easy to follow and his knowledge base is fantastic.
I would suggest this to any yard looking to get
someone up to speed fast.
Lyle Perry VP-Operations and Marketing
The Kerrisdale Lumber Company
6191 West Boulevard
Vancouver, B.C.
In summary, these courses have been
continually updated to be efficient, effective and relevant to tooling up your employee's to become better at how and what they
do. Many store owners across Canada are
automatically sending their new employees to get trained on the new methods for
manual estimating. Stores who send upper
management with their yard foremen to
the yard management course get the most
out of understanding "store policies" that
maximize the customer service and preserve
more money on the bottom line. People who
have been estimating for a time, whether long
or short, or front counter new people have

all benefitted from the appropriate courses
taken. I can be reached at spcburk@telus.net
if you would like to discuss something about
these courses further.
Are you an old school manager putting
costs ahead of investment, or do you recognize the value of your good people and
invest in making them better in serving
your most important asset, that being
your customers?

September 20th
Microsoft PowerPoint, BSIA Office

September 27th
Microsoft Word, BSIA Office

September 29th
Principle of Yard & Warehouse
Operations, BSIA Office

October 2-3
Estimating Fundamentals, BSIA Office

October 4-5
Estimating Residential, BSIA Office

October 4th
Microsoft Excel Level 1, BSIA Office

October 18th
Microsoft Excel Level 2, BSIA Office

October 25th
Microsoft Excel Level 3, BSIA Office

November 2nd
Plumbing, BSIA Office

November 3rd
Electrical, BSIA Office
For more information
or registration forms
visit our website at
www.bsiabc.ca or,
call the office
at 604-513-2205.

BSIA NEWS JULY/AUGUST 2017

23


http://www.bsiabc.ca http://www.bsiabc.ca

Table of Contents for the Digital Edition of BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017

Chairperson’s Message
Board of Directors
Calendar of Events
Education
BSIA Affinity Partner Program
Index to Advertisers
President’s Message: Last Word
Nanaimo Golf Tournament
BSIA Interior Golf Tournament
Lower Mainland Golf Tournament
BSIA Ladies Golf
BSIA Breakfast
Alumni Lunch
Board Meeting at Crown
Victoria Golf
Pumpkin Patch
Skate with Santa
Bissett Fasteners Acquires Air-IT-On
TIMBER MART Welcomes Centre Jardin St-Césaire
JELD-WEN Wins Energy Star Award
Habitat for Humanity Approved to Build New Home
Ryan Nelson joins CanWel Building Materials
Coast Supplies Duct Tape Fundraiser
Success of Doubletree Acquisition
Task Tools Launches New Blade
In Memory of George Waterman
Financial Wellness Series
President’s Message
BCFCA Upcoming Events
Expert Series by Ed Van Oene, Bay Resource Group Inc
BCFCA Board Members
BCFCA Events
BCFCA News and New Members
NFCA Quality Assurance Program
Merchant Tips: Don’t Fall Victim
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Intro
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - bellyband1
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - bellyband2
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - cover1
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - cover2
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - 3
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - 4
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - 5
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - 6
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Chairperson’s Message
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Board of Directors
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Lower Mainland Golf Tournament
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Board Meeting at Crown
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - BCFCA Upcoming Events
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Expert Series by Ed Van Oene, Bay Resource Group Inc
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - BCFCA Board Members
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - BCFCA Events
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - BCFCA News and New Members
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - NFCA Quality Assurance Program
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Merchant Tips: Don’t Fall Victim
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - 18
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - JELD-WEN Wins Energy Star Award
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Ryan Nelson joins CanWel Building Materials
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - In Memory of George Waterman
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Financial Wellness Series
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Education
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - 24
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - Index to Advertisers
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - President’s Message: Last Word
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - cover3
BUILDING SUPPLY INDUSTRY ASSOCIATION- July/August 2017 - cover4
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