CMSA Today - Issue 7, 2017 - 5

TA B L E O F C O N T E N T S

CMSAtoday

ISSUE 7 * 2017 * DIGITAL

IN THIS ISSUE
ISSUE THEME

HOME HEALTH CASE MANAGEMENT

With the advent of advancing the Triple Aim - improving the patient experience of
care, reducing the per capita cost of healthcare and improving the health of populations
- home healthcare is an important aspect of the emerging population health models.

COVER PHOTO: @ISTOCK.COM/3BUGSMOM

F E AT U R E S

COLUMN

Care Transitions: Remember the Basics 12

PRESIDENT'S LETTER 6
The Many Options for Care in the Home

BY DANIELLE PIEROTTI, RN, PhD, CENP

The conversation about care transitions has evolved from one limited to preparing for a hospital
discharge into an expansive conversation about safety, readmissions, communication and
technology. Care transitions are discussed for patient movement between any two places of
care and has spurred an industry.

Leveraging Family Caregivers, Clinical Protocols and
Technology to Improve Person-Centered Care 15
BY WILLIAM J. McIVOR

Members of a care team ought to be able to communicate with each other at any time, as
conditions and circumstances change for the patient.

Development and Implementation of Relational Building in the Virtual
Work Environment 18
BY KIM DIAGE, RN, MSN, DNP

BY MARY MCLAUGHLIN-DAVIS,
DNP, ACNS-BC, NEA-BC, CCM

It is incumbent on today's case managers to
familiarize themselves with the many options for
care in the home. It is our duty to assist patients to
experience the highest quality of life in the safest
and most cost-efficient manner possible. In fact, we
now have many case managers working in home
care and coordinating care from that vantage point.

D E PA R T M E N T S
ASSOCIATION NEWS 8

As the case management office setting leans more to a virtual workplace, there is a decrease in
relational skills among organizations.

* Get Ready for National Case Management Week:
October 8-14, 2017

Patient and Provider Satisfaction 20

* Registration for CMSA Annual Conference in
Chicago Is Open

BY LISA K. WEBSTER, BSN, RN, CCM

Patient and provider satisfaction is a measure evaluated by The Joint Commission (TJC) and
National Committee for Quality Assurance (NCQA).

* Update Your Contact Information Today

The Case Management Model Act: Professional Case Managers
Transforming Health Care 22

CMSA CORPORATE PARTNERS 10

BY PATRICIA NOONAN, RN MBA, AND CHRISS WHEELER, RN, MSN, CCM

INDEX OF ADVERTISERS 30

In June 2017, Patricia Noonan, RN, MBA, CCM, and Chriss Wheeler, RN, MSN, CCM of the
CMSA Public Policy Committee, presented "The Case Management Model Act: Professional
Case Managers Transforming Health Care" at CMSA's 27th Annual Conference & Expo in
Austin, TX.

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is published for Case Management Society of America, 6301 Ranch Drive, Little Rock, AR 72223, 800-216-2672 / fax: 501-227-5444, www.cmsa.org, www.cmsatoday.com
CMSA Today Editorial Board, Mary McLaughlin-Davis, DNP, RN, MSN, ACNS-BC, CCM, Kathleen Fraser, RN-BC, MSN, MHA, CCM, CRRN, Mary Beth Newman, MSN, RN-BC, CCP, CCM
Garry Carneal, JD, MA, Tina Kowlsen, RN, BS, CCM, Melanie A. Prince, RN, CNE, RN-BC, CCM, Colonel, USAF, NC, Janet Coulter, RN, MSN, MS, CCM, Anne Llewellyn, RN-BC, MS,
BHSA, CCM, CRRN, Ellen Aliberti, RN, MS, CCM, Catherine Campbell, RN, MSN, MBA, CHC, CCM, FACHE, CMSA Managing Editor Brianne Baird
©2017 CMSA. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the Association.
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DIGITAL * Issue 7 * 2017

CMSA TODAY

5


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Table of Contents for the Digital Edition of CMSA Today - Issue 7, 2017

President's Letter
Association News
CMSA Corporate Partners
Care Transitions: Remember the Basics
Leveraging Family Caregivers, Clinical Protocols and Technology to Improve Person-Centered Care
Development and Implementation of Relational Building in the Virtual Work Environment
Patient and Provider Satisfaction
The Case Management Model Act: Professional Case Managers Transforming Health Care
Index of Advertisers
CMSA Today - Issue 7, 2017 - Intro
CMSA Today - Issue 7, 2017 - cover1
CMSA Today - Issue 7, 2017 - cover2
CMSA Today - Issue 7, 2017 - 3
CMSA Today - Issue 7, 2017 - 4
CMSA Today - Issue 7, 2017 - 5
CMSA Today - Issue 7, 2017 - President's Letter
CMSA Today - Issue 7, 2017 - 7
CMSA Today - Issue 7, 2017 - Association News
CMSA Today - Issue 7, 2017 - 9
CMSA Today - Issue 7, 2017 - CMSA Corporate Partners
CMSA Today - Issue 7, 2017 - 11
CMSA Today - Issue 7, 2017 - Care Transitions: Remember the Basics
CMSA Today - Issue 7, 2017 - 13
CMSA Today - Issue 7, 2017 - 14
CMSA Today - Issue 7, 2017 - Leveraging Family Caregivers, Clinical Protocols and Technology to Improve Person-Centered Care
CMSA Today - Issue 7, 2017 - 16
CMSA Today - Issue 7, 2017 - 17
CMSA Today - Issue 7, 2017 - Development and Implementation of Relational Building in the Virtual Work Environment
CMSA Today - Issue 7, 2017 - 19
CMSA Today - Issue 7, 2017 - Patient and Provider Satisfaction
CMSA Today - Issue 7, 2017 - 21
CMSA Today - Issue 7, 2017 - The Case Management Model Act: Professional Case Managers Transforming Health Care
CMSA Today - Issue 7, 2017 - 23
CMSA Today - Issue 7, 2017 - 24
CMSA Today - Issue 7, 2017 - 25
CMSA Today - Issue 7, 2017 - 26
CMSA Today - Issue 7, 2017 - 27
CMSA Today - Issue 7, 2017 - 28
CMSA Today - Issue 7, 2017 - 29
CMSA Today - Issue 7, 2017 - Index of Advertisers
CMSA Today - Issue 7, 2017 - cover3
CMSA Today - Issue 7, 2017 - cover4
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