Insidetrack - Spring/Summer 2016 - (Page 50)

FEATURE ❱❱❱❱ BY BEV CLINE The door is open wide for talented women to enter, and succeed, in the rail industry. In fact, the opportunities have never been greater, say three women industry leaders, who are each making a significant contribution to rail. Here are their thoughts: Mary Proc In 2015, the League of Railway Industry Women (LRIW) named Mary Proc, GO Transit's Vice President of Customer Service, as the winner of its Outstanding Woman of the Year award, citing her success at Metrolinx/GO Transit, which showcases a deep commitment to enhancing the customer experience. This was the first time the Award was won by a Canadian nominee. Mary Proc, GO Transit 50 insidetrack | SPRING/SUMMER 2016 AIM HIGHER At GO Transit, Proc, whose entire career has been spent in large-scale operations and customer service, has responsibility for 700 staff across three departments: Customer Care, Station Operations and Transit Safety. In this role she has responsibility for all 66 GO rail stations, including Union Station. Not only does Proc develop the customer service strategy for GO, she says, "I have the means to implement it as well, and that makes me think I have the best job in the company." A recognized industry leader, Proc, whose office is in Toronto, volunteers for many industry organizations. Since 2009 she has been on the Board of the Toronto Railway Club; as well, she was the inaugural Chair of the Customer Orientation Task Force for the Canadian Urban Transit Association. She was also a founding Director of the Toronto Area Chapter of the Women's Transportation Seminar (WTS). As to programs at GO aimed at encouraging the development of women leaders, Proc says, "Although this is still a male-dominated industry, we have women at every level, and progressive leaders who are acting as their champions and mentors. Our organization has recently introduced an excellent mentoring program, but all the best leaders I know have been spotting and nurturing talent even before this policy was introduced." This industry, says Proc, employs a wide array of talent - everyone from engineers to graphic designers to HR specialists - which provides opportunities for career growth. "My advice to young people would be to join one or more of the industry associations, and then to volunteer to head one of their activities. It's a quick and sure-fire way to rapidly increase your network, and improve your reputation. Moreover, she adds, "Aim higher. There's never a down-side to applying for a better job." Dale Williams Dale Williams, Vice-President of Sales for GATX Rail Canada Corporation, has seen an increasing number of Dale Williams, GATX Canada Corporation 52 ❱

Table of Contents for the Digital Edition of Insidetrack - Spring/Summer 2016

President’s Message | Mot du president
The Times, They Are a Changin’
National Railway Day
Review of Canada Transportation Act: Impacts on the Rail Industry
Advocating for a Sustainable Future
Infrastructure, Public Transit, and Via Rail: What the 2016 Federal Budget Means for Railway Suppliers
Trade Credit Insurance for the Rail Industry: Grow Sales and Increase Profitability
The Mixed Blessings of a Low Canadian Dollar
Aim Higher
New Members | Nouveaux membres
CapEx: An Industry-Wide Look at Who’s Spending What | Dépenses en immobilisations : Tour d’horizon des immobilisations de l’industrie
Railway Supplier Buyers’ Guide | Guide d’acheteurs des fournisseurs de chemins de fer
Index to Advertisers I Index des annonceurs

Insidetrack - Spring/Summer 2016