The Executive - May/June 2016 - (Page 14)

How to Maintain High-Touch R in High-Tech Times F rom Facebook to email and texting, technology has taken over as the primary means of communication. Yet conversations are still a crucial part of relationship-building, both professionally and personally. Here are some real-life strategies for maintaining hightouch relationships in these high-tech times. By Sarita Maybin 14 The Magic Words In the words of leadership guru John Maxwell "people don't care how much you know until they know how much your care." Yet, it's sometimes hard to convey the warmth and caring that we exude in person when we're communicating via email. Here's an idea: Do a "please-andthank you" check to make sure that you've included either or both of these words in your email. I've gotten in the habit of doing this right after I do a spell check. Please and thank you are still the magic words...and they can humanize your emails! For example, "Please respond by tomorrow 5 p.m. Thanks!" sounds better than "Respond by tomorrow 5 p.m." While we want to make our emails personable, we don't want to go to the other extreme and send emails that appear too soft or powerless. Women more than men tend to use credibility-robbing phrases like "I just" and "I'm sorry" in their in-person communication and online. Now we can do a "weak-word" check using Google Chrome's new just-notsorry app. Ca lSAE's T HE E XEC U T IV E - M A Y/ J U NE 2 0 1 6 Text Talk Jeremy Gutsche, innovation expert and founder of, said it best in a keynote speech last year: "Baby boomers have adapted to technology, Gen X has embraced technology but millenials were imbedded with technology." As such, there's probably a wide range of comfort levels and tech expertise on our teams at work. Nevertheless, there are still some common shared expectations of technology use in the workplace. For example, it may be fun to use the latest text-talk acronyms when emailing and messaging our friends, yet it's best to keep them to a minimum when communicating professionally. Some of the following are common examples of text-talk. Which ones do you see commonly used in business emails? For that matter, do you even know what some of these mean? * LOL * TMI * OMG * IKR * IMHO * GMTA * IDK * TTYL

Table of Contents for the Digital Edition of The Executive - May/June 2016

Chair’s Message
At a Glance Tech Tools: Create the Ultimate Video Marketing Plan in 4 Steps Blog Spot: Three Principles to Awaken Your Association Force Leadership by the Numbers: Safety & Security at Meetings
Calendar of Events
Selecting Edtech That Deepens Learning
How to Maintain High-Touch Relationships in High-Tech Times
Innovation, Technology and Change: The Future Is Here Now
How to Start or Grow Your Career Management Site
Advancing Associations: The Power of Past Presidents
Destination Anaheim
New Members
Member Spotlight: Alan Wald
Index to Advertisers

The Executive - May/June 2016