CONNstruction - Winter 2015 - (Page 11)
Call Before You Dig - System Enhancement!
By Stephen Rieben
(Special Guest Writer)
Before You Dig
One Call, Inc.
Call Before You Dig (CBYD) is migrating to a new
technology platform in January 2016. The enhanced
system focuses on web use and the Electronic Ticketing
"E-Ticket" process. Although there will always be customer service representatives available to take 811
or 800-922-4455 phone calls, the preferred contact
method to CBYD will be via our website, www.cbyd.com.
A concerted effort will be made to push all business to
the internet where every CBYD function will be available.
Features of the new system include, in part: 1) a wholly
re-engineered E-Ticket format, 2) a mobile ticket entry
that is Location Aware, and truly an App, available for
iPhone, tablet or other device, 3) a Map-Centric focus
that allows maps of each excavation area to be drawn
and transmitted as part of the ticket, 4) a "Confirmation"
message that is emailed to the excavator for documentation of their mark out request and, 5) embraces cloud
technology for system integrity, dependability and ease
of disaster recovery and archiving functions.
The new, easier than ever E-Ticket process allows for
self-registration. Just like ordering goods from Amazon,
performing online banking, or doing any other online function, you'll be able to set up your account and manage
your own username and password. When you register,
you can create settings that pre-populate the answers
to many of the questions asked about your impending
excavation. This makes subsequent E-Tickets that much
quicker and easier to complete.
Once registered, a new screen will allow either the
creation of a new ticket, or research of previous tickets
processed. When creating a new ticket, you'll notice
drop-down boxes that make it quicker and easier to detail
the type of work being performed. The new format also
displays a map of the excavation area and requires the
user to draw the intended dig site. Drawing tools allow
the drawing of lines, circles, and polygons to ensure that
the entire work zone is covered. Each ticket will be limited
to no more than 1,000 feet in distance.
To research a previous ticket processed, you can
search by ticket number, location, or date. Once you
find the ticket, there are options to print or renew it, or
resend the "ticket confirmation" notice.
Ticket confirmation notice
A feature of the new system is a "ticket confirmation"
that will be sent to everyone that requests a CBYD ticket.
This confirmation email will serve as documentation of
the request and will include the ticket number, dig site
information, the map drawing, and the names and contact
numbers of each utility notified of the dig. To appreciate
this benefit, every excavator must have or obtain an email
address. CBYD guarantees that they will use your email
address solely for the communication of CBYD ticketing
information and will treat it as proprietary information.
There are many other enhancements and features
included in the new system that you will be hearing about
and be able to experience very soon. Shortly, there will
be concise YouTube videos accessible on the CBYD
website. These videos will explain the new E-Ticketing
procedures and train you to use the new ticket format.
There will be a Frequently Asked Questions page that
you can access to further aid you, and there will be staff
at the call center to assist you in a Help Desk capacity.
Without question, these improvements will provide a
better service to our users and will increase the effectiveness of Connecticut's damage prevention program. We
hope that you share our excitement for the new CBYD
system coming in the new year!
connstruction / WINTER 2015 / 11
Table of Contents for the Digital Edition of CONNstruction - Winter 2015
The Big Dam Challenge
MDC’s Office of Diversity: Promoting
Call Before You Dig – System Enhancement!
Cleaning Water, Creating Jobs
Connecticut’s New Port Authority Key to Economic Growth
40-Year Old Treatment Plant Gets Royal Flush Upgrade
What You Need to Know About WOTUS
AGC of Connecticut Industry Recognition Awards
Connecticut Environmental & Utilities Contractors Association Annual Fall Meeting
Diggers Mixers Fixers – 2015 Golf Outing!
CCPC – 2015 Summer Outing!
2015 Young Contractors Forum bus trip to the new Yankee Stadium
2015 YCF Fall Membership Meeting
Index to Advertisers/Advertiser.com Published
CONNstruction - Winter 2015