The MHEDA Journal - First Quarter, 2014 - (Page 67)

Don Chance Retires from NMHG BY STEVE GUGLIELMO T he Yale-gold lift track is ubiquitous in the material handling industry. Even people outside of the industry are familiar with Yale forklifts. It is one of the most recognizable brands in the world. The company, founded in 1844 and now part of NACCO Material Handling Group, is known for its outstanding product and superior service. To achieve such a level of excellence, Yale has cultivated an outstanding dealer base. Much of that success can be attributed to Don Chance, who will be retiring from NMHG at the end of 2013. Don began his career on June 28, 1971, with the Eaton Corporation. Unlike some who graduate from college and walk right into the C-level, Don worked his way up through the company rung-by-rung. A lifelong football fan and player (having beaten out future-NFL Hall-of-Famer Franco Harris as New Jersey's First-Team AllState Fullback), Don applied many of the lessons he learned from football to business. "Don has kind of modeled his style after Vince Lombardi," says Jay Costello, NMHG's Director of Training. "When he is in a room or a meeting there is a certain presence that he brings. His messaging is very clear and very forceful and he just inspires people to work really hard and inspires success in others." Throughout his 42 years with the company, Don has worn a variety of hats. He has been Director of Dealer Development, Manager of Dealer Operations, General Sales Manager, Area Manager, Regional Retail Manager and now President of NMHG Sales for the Americas and Vice President of NMHG. "Don worked his way up from a cubicle, to a small office, to a large office, to the corner office," Costello says. "He has a great perspective on what it takes to get things done and that comes across in his leadership. He doesn't ask people to do things that he hasn't done before. People respect that and appreciate it." Colin Wilson, President and Chief Operating Officer, NACCO Materials Handling Group, Inc., said, "When "Leaders aren't born, they're made. And they are made just like anything else, through hard work. And that's the price we'll have to pay to achieve that goal, or any goal." - vince Lombardi I was given responsibility for both Hyster and Yale in 1998 I had to nominate my successor as President of Yale. Although not the obvious choice to many, Don was my first choice. It was one of the best decisions I have ever made. Don was also my first choice to lead the NMHG sales organizations in 2009 when we reorganized. We have developed a special relationship over the nearly 20 years of working together and throughout that time I have witnessed his limitless passion for the company and his family, and his unmatched drive to win. He will be missed, but never forgotten." Cultivating Success at the Dealer Level One of Don's signature achievements has been in cultivating Yale and thenHyster's vast dealer networks. As the Manager of Dealer Operations and Director of Dealer Development, Don had the opportunity to actually run several branches. He brings a unique perspective on what it takes to run a dealership to his executive role, because he has spent years doing it himself. "I think Don's guidance early on in the development of those companies made significant contributions to the way some of these dealers have grown and become some of the most successful dealers in the material handling industry," Costello notes. "His influence is still felt today in many of our Yale and Hyster North America dealers." His presence is still felt in that dealer network today. "Don is a leader of men and women," says Duncan Murphy, president of Riekes Equipment Company. "He has done so by rolling up his sleeves and the MHEDA Journal | First Quar ter 2 014 67

Table of Contents for the Digital Edition of The MHEDA Journal - First Quarter, 2014

President’s Perspective
From the Desk of Liz Richards
Editor’s Note
MHEDA’s 2014 Board of Directors and MBOA
Ask Your Board
MHEDA Member Profile
At Work
Distributor Forecast
Supplier Forecast
Manufacturer Forecast
Material Handling Forecast
Conveyor Forecast
Industrial Trucks Forecast
MHEDA: 60 Years of Moving Members Forward
Don Chance Retires From NMHG
Convention Preview
The New and Improved 2014 MHEDA Disc Report
New Members
Spotlight on Association News
MHEDA University Calendar
MHEDA Milestones
Index of Advertisers by Product Category

The MHEDA Journal - First Quarter, 2014