The MHEDA Journal - First Quarter, 2015 - (Page 35)

AT WORK @WORK Central Regional Manager Name: Sara McMurray Company: Flow-Rite Controls Location: Byron Center, MI Years: 2 Communication 1. To be an effective salesperson, communication skills are essential. To many, that means the ability to speak effectively. However, that's only half of the equation. And even though I could talk all day, I'm also an effective listener when it comes to my customers. Listening to and really understanding what their needs are and what will work for them and THEN effectively communicating a solution is what makes me successful in my job. Tools 2. Because I spend two to three weeks at a time traveling, my smartphone is like an extra appendage. I can't live without it. We are also equipped with convertible laptop tablets, which are essential to my day-today operation. Today's technology allows me to have my email, videos, brochures and all other important information at my fingertips at any given moment. Even when I'm not in the office, I need to be connected and reachable. Training 3. This is my first position in the material A s the Central Regional Manager for Flow-Rite Controls, I am responsible for the distribution and sale of our single point watering systems and accessories for my region. That region consists of 16 states in the middle of the country as well as Manitoba, Canada. Because we sell our products through battery dealers, I spend a lot of my time on the road working with our distributors and end-users to answer any questions or challenges they may have. I also do a lot of training on our products. It's a very intensive job, but I've always considered myself a bit of a workaholic. I truly believe in the products that we manufacture and relish hard work. handling industry and the learning curve for a newcomer in our industry can be challenging. In order to train our distributors and end users on our products effectively, it was essential for me to quickly get up to date on our products and industries. To do this, I immersed myself in MHEDA trainings and networking events as well as business books and magazines. I enjoy learning and I enjoy getting better at my job. There's always something new I can take away from a training session or a sales book. Persistence 4. To be a successful salesperson, polite persistence is paramount. You can't give up. Being in sales means dealing with rejection and still believing that you can turn those no's into yes's. Being able to roll with the punches and have a positive attitude is important. The MHEDA Journal | First Quar ter 2 015 35

Table of Contents for the Digital Edition of The MHEDA Journal - First Quarter, 2015

MHEDA’s 2015 Board of Directors and Mboa
Lift Atlanta, Inc
Sara Mcmurray, Flow-Rite Controls
Distributor Forecast
Confident Supplier/associate Members Ready for Continued Growth in 2015
MHI Predicts 8-9% Growth for 2015
CEMA Expects Growth
Continued Stability in the Market
Investment Spending Will Drive Growth
What in the World Is Going On?
Quality Lift Trucks Undergoes a Major Succession and Transition Plan

The MHEDA Journal - First Quarter, 2015