The MHEDA Journal - Second Quarter, 2013 - (Page 18)

MEMBER RAYMOND HANDLING CONCEPTS CORPORATION PROFILE To Establish and Maintain Lifetime Relationships A culture more than 90 years in the making BY STEVE GUGLIELMO S teve Raymond knows a thing or two about great customer service and forging life-long relationships. In fact, you might even say that it’s in his blood. After all, his grandfather, George G. Raymond, Sr., was the founder of The Raymond Corporation (Greene, NY) in 1922. More than 90 years later, The Raymond Corporation is one of the most recognized brands not only in the material handling industry, but in the world. And Steve is applying those same principles of customer service and 18 MHEDA | culture, passed down through generations, at Raymond Handling Concepts Corporation in Fremont, Calif. Steve Raymond began his career in material handling working for The Raymond Corporation in 1976, after having served in the Air Force. “I had seven jobs in four locations in my first 11 years,” says Raymond, president of Raymond Handling Concepts Corporation. He started as a junior engineer in Greene, NY, at Mobility Systems, a subsidiary of The Raymond Corporation that focused on Engineered Systems. From there, he moved to Syracuse, NY, to start The Raymond Corporation’s parts division. He then moved to Atlanta to work as part of the company’s systems operation, working specifically with horizontal carousels. Finally, he moved to Hollister, Calif., to work with Raymond’s newly acquired conveyor division. While Steve was moving across the country and throughout different segments of the industry, the owner of Integrated Handling Systems, an

Table of Contents for the Digital Edition of The MHEDA Journal - Second Quarter, 2013

President’s Perspective
From the Desk of Liz Richards
Ask Your Board
MHEDA Member Profile
At Work
The Next Economic Cycle
In Case of Emergency – Disaster-Proofing Your Supply Chain
Annual Convention
Convention Program
Exhibitors' Showcase Floor plan
Absorption Measures Performance and Sustainability
Exhibitors’ Showcase Product Guide
The Parachute Congress Made
Get Your Game On
An Expert, Advisor, Resource and Single Point of Contact
What Looks Good on Paper
Instilling Work Ethic in the Emerging Workforce
How to Get People to Do What You Want Them to Do
Search Engine Marketing Value Proposition
New Members
Spotlight on Association News
MHEDA University Calendar
MHEDA Milestones
New Products
Index of Advertisers by Product Category

The MHEDA Journal - Second Quarter, 2013