The MHEDA Journal - Second Quarter, 2014 - (Page 54)

ASSOCIATION NEWS SPOTLIGHT ON e-Learning Comes to Life On-Demand Conference Videos from MHEDA University Have you ever missed a MHEDA University conference but wished you could have been there? Now you can! MHEDA University is taking industry business education to the next level. We recorded four conferences in 20122013 and segmented each conference by topic into 22 online, on-demand videos for you and your employees to access on our newly remodeled website - Each conference presentation video is only $79 (or less with the package deal) and available to view from the comforts of your own home or office computer. No travel. Low Cost. Highquality business advice from industry experts and your peers. 22 MHEDA University Conference Presentations Now Available as Online Videos! Growing Your Engineered Systems & Storage and Handling Business Special Member Pricing: $79 each video or $199 Package * Putting Technology to Work for You and Your Customer. This presentation explains how the use of 54 MHEDA | innovation and technology can decrease workloads while increasing productivity. * Selling Engineered Systems to Groups and Committees. This presentation explains how to overcome the challenge of selling to not just one person, but an entire group. * Strategic Planning and Business Development For Your Business. This presentation emphasizes the importance of using a strategic plan to navigate your company. Parts and Service Management Conference Videos Special Member Pricing: $79 each video or $349 Package * Best Practices for Customer Service. Lessons learned are from the more than 300,000 customer interviews in The Daniel Group's database. * Connecting With Customers through Technology. Successful implementation of technology can be achieved with a focus on using the technology to support policy and improve processes. * Financial Benchmarks for Successful Parts & Service Performers. A review of the key drivers for financial and operational performance for the Parts & Service Departments in material handling dealerships. * Marketing Your Brand. Learn how to utilize your brand in marketing your service and parts department. * Secrets Used by Top Parts and Service Performers. See what happens when material handling

Table of Contents for the Digital Edition of The MHEDA Journal - Second Quarter, 2014

President’s Perspective
From the Desk of Liz Richards
Editor’s Note
Ask Your Board
MHEDA Member Profile
Howard Bernstein and MHEDA: 60 Years of Superhero Leadership
Get Aggressive and Start Thinking Big
Managing an Acquisition
Creating a Best-in-Class Safety Program
Exhibitor Product Guide
Floor Plan
MHEDA University Calendar
Inside, Outside or Upside Down
Six Secrets of Top Performers
Finding Your Path in (Or Out) of the Family Business
What is This Thing Called Employee Engagement?
‘Fleet Centricity’ and Finance Partners
New Members
Spotlight on Association News
MHEDA Milestones
Index of Advertisers by Product Category

The MHEDA Journal - Second Quarter, 2014