The MHEDA Journal - Second Quarter, 2014 - (Page 57)

continued from page 45 FAMILY BUSINESS family business, there is another who works there yet wants to be somewhere else. Resentment and disappointment swell when expectations are not met - on both sides. It is crucial to take time to develop work-related roles with requisite responsibilities, and then be explicit about how those responsibilities will be measured. In addition, it is equally important to be clear about who is going to hold each other accountable. Family businesses are riddled with stories of members who are not pulling their weight. Many times, especially with younger members, the expectations are not crystal clear. It is not only the job that doesn't get done, but the relationship between the family members suffers, too. Communication only becomes effective within families if it is practiced regularly. If you are part of a family who struggles with communication, start gently and build up your skills. Try to practice your listening skills on each other. It takes time and patience, but you will get better. Keep your perceptions in check, and make sure to remember that by not talking about a topic, you are communicating plenty of information, just not what you might want others to know. Make sure everyone is on the same page with expectations so each person knows what they are doing and how they are supposed to be doing it. Talk to your children/parents about their hopes and dreams inside and outside of the business. Dreams, goals, careers and involvement may not be what was dreamed of, but with open communication and shared expectations, the results are superior. Deborah P. Houden, PhD, is a consultant with the Family Business Consulting Group, Inc. in Chicago, IL, and online at www.efamilybusiness. com. She will be speaking on Tuesday, May 6, 2014, at the 2014 MHEDA Convention at the Loews Portofino Bay Hotel at Universal Orlando in Orlando, Florida. INDEX OF ADVERTISERS BY PRODUCT CATEGORY AERIAL LIFT PARTS TVH ............................................... E11 www.tvh.com BOLTLESS SHELVING Meta Storage Soutions ..................E40 www.meta-online.us ASIRS Schaefer Systems Int'l Inc.............E30 www.ssi-Schaefer.us CANTILEVER RACKS Meta Storage Soutions ..................E40 www.meta-online.us West Point Rack, Inc. .................... E18 www.westpointrack.com ATTACHMENTS & FORKS Bolzoni Auramo, Inc. .....................E25 www.bolzoni-auramo.com BATTERIES Douglas Battery ............................E31 www.douglasbattery.com East Penn Manufacturing Co. .......................Inside Back Cover www.dekabatteries.com EnerSys ...................Inside Front Cover www.enersysmp.com Hawker Powersource, Inc..............E35 www.hawkerpowersource.com BATTERY CHARGERS Hawker Powersource, Inc..............E35 www.hawkerpowersource.com IOTA Engineering Company .............36 www.iotaengineering.com TVH ............................................... E11 www.tvh.com BATTERY WATERING SYSTEMS Battery Watering Technologies ......E36 www.batterywatering.com TVH ............................................... E11 www.tvh.com CARTS Tennsco Corp ..................................E6 www.tennsco.com CONTROLS Flight Systems Industrial Products.....................................E36 www.fsip.biz TVH ............................................... E11 www.tvh.com CONTROLS - REMANUFACTURED Flight Systems Industrial Products.....................................E36 www.fsip.biz FORKLIFTS Doosan Infracore America ............... 16 www.doosanlift.com Hawker Powersource, Inc..............E35 www.hawkerpowersource.com Hyundai Construction Equipment ...... 9 www.hceamericas.com Komatsu Forklift U.S.A. ................... 14 www.kfiusa.com Landoll Corporation .......................E34 www.landoll.com/mhp Liugong Forklift Americas ...............42 www.liugongna.com Mitsubishi/Cat Lift ...........................E2 www.mcfa.com RICO Equipment, Inc. .................... E17 www.RicoEquipment.com UniCarriers Americas Corporation ..... 5 www.UniCarriersAmerica.com CHECKWEIGHERS OCS Checkweighers, Inc .................27 www.ocs-cw.com CONVEYORS Hytrol Conveyor Company ...............38 www.hytrol.com LEWCO, Inc. ....................................43 www.lewcoinc.com Ralphs-Pugh Co., Inc......................... 4 www.ralphs-pugh.com Ryson Intl, Inc. ..............................E25 www.ryson.com Schaefer Systems Int'l Inc.............E30 www.ssi-Schaefer.us COMPUTER HARDWARE Gamber-Johnson...........................E26 www.gamberjohnson.com FALL PROTECTION FabEnCo, Inc. ................................E33 www.safetygate.com/mhj2 FORKLIFTS PARTS/ATTACHMENTS Cascade Corporation .....................E23 connect.cascorp.com/performance Morse Manufacturing Company ....E28 www.MorseDrum.com TVH ............................................... E11 www.tvh.com COMPUTER SOFTWARE DIS Corporation ...............................E8 www.discorp.com EBS ...............................................E28 www.ebs-next.com FINANCIAL SERVICES Bank of the West ........................... E19 www.bankofthewest.com GRATING Ohio Gratings, Inc..........................E32 www.ohiogratings.com FORKLIFT MOUNTING EQUIPMENT Gamber-Johnson...........................E26 www.gamberjohnson.com GUARDING PRODUCTS Husky Wire and Rack ...................... 10 www.huskyrackandwire.com Wildeck, Inc. ...................................E7 www.wildeck.com CASTERS Superior Tire & Rubber Corp. ........E39 www.superiortire.com TVH ............................................... E11 www.tvh.com CONNECTORS TVH ............................................... E11 www.tvh.com The MHEDA Journal | Second Quar ter 2 014 57 http://www.efamilybusiness.com http://www.tvh.com http://www.meta-online.us http://www.doosanlift.com http://www.fsip.biz http://www.hawkerpowersource.com http://www.tvh.com http://www.ssi-Schaefer.us http://www.meta-online.us http://www.hceamericas.com http://www.westpointrack.com http://www.kfiusa.com http://www.bolzoni-auramo.com http://www.fsip.biz http://www.landoll.com/mhp http://www.tennsco.com http://www.liugongna.com http://www.douglasbattery.com http://www.hytrol.com http://www.mcfa.com http://www.superiortire.com http://www.lewcoinc.com http://www.RicoEquipment.com http://www.dekabatteries.com http://www.tvh.com http://www.ralphs-pugh.com http://www.UniCarriersAmericas.com http://www.enersysmp.com http://www.ryson.com http://www.hawkerpowersource.com http://www.ocs-cw.com http://www.ssi-Schaefer.us http://connect.cascorp.com/performance http://www.MorseDrum.com http://www.hawkerpowersource.com http://www.gamberjohnson.com http://www.safetygate.com/mhj2 http://www.tvh.com http://www.iotaengineering.com http://www.tvh.com http://www.discorp.com http://www.bankofthewest.com http://www.ohiogratings.com http://www.ebs-next.com http://www.batterywatering.com http://www.gamberjohnson.com http://www.huskyrackandwire.com http://www.tvh.com http://www.tvh.com http://www.wildeck.com

Table of Contents for the Digital Edition of The MHEDA Journal - Second Quarter, 2014

President’s Perspective
From the Desk of Liz Richards
Editor’s Note
Ask Your Board
MHEDA Member Profile
@work
Howard Bernstein and MHEDA: 60 Years of Superhero Leadership
Get Aggressive and Start Thinking Big
Managing an Acquisition
Creating a Best-in-Class Safety Program
Exhibitor Product Guide
Floor Plan
MHEDA University Calendar
Inside, Outside or Upside Down
Six Secrets of Top Performers
Finding Your Path in (Or Out) of the Family Business
What is This Thing Called Employee Engagement?
‘Fleet Centricity’ and Finance Partners
New Members
Spotlight on Association News
MHEDA Milestones
Index of Advertisers by Product Category

The MHEDA Journal - Second Quarter, 2014

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