The MHEDA Journal - Third Quarter, 2013 - (Page 11)
n this issue we celebrate the commitment to excellence of our distributor members, as recognized
by their suppliers.
Excellence is not a destination, but rather a commitment to
high standards and to continuous
improvement to sustain and elevate
them. Tom Peters, of “In Search
of Excellence” fame, observed that
“excellent firms don’t believe in
excellence — only constant improvement and constant change.
More than 600 distributor and
manufacturer companies are members of MHEDA. Their membership
reflects their commitment to the
standards of excellence. Our members are constantly pursuing new
knowledge, networking with peers to
identify best practices and advocating for our industry.
It is MHEDA’s mission to improve
the proficiency of the material handling distributor, and to make sure
distributors continue to be the most
effective and efficient conduit to the
Many manufacturers in the material
handling industry present yearly performance awards to their top distributors. The awards go by many names,
including dealers of excellence, dealer
of the year and dealer of distinction.
Regardless of the honor, these awards
recognize those companies that demonstrated excellence in representing
their manufacturer’s products.
Excellence in the relationship
between a ma nufactu rer a nd a
distributor occurs when the distributor attains the level of product knowledge, market performance, sales
growth and customer service necessary to exceed the expectations of
the manufacturer. The manufacturer
relies on the distributor to be their
conduit to the market. The manufacturer can only succeed through the
success of the distributor.
In 2011, MHEDA launched the MVP
(Most Valuable Partner) award program exclusively for MHEDA Distributor Members. This award is intended
to provide recognition to those distributor members that demonstrate a
commitment to business excellence,
professionalism and stewardship.
The MVP award is earned through
a demonstrated commitment to
excellence in industry relations, customer relations, peer-to-peer networking, education and best practices. MHEDA strives to provide the
platform for excellence in each of
Attainment of the MHEDA MVP
award makes a statement to your
employees, your suppliers and your
• To your employees, the MVP award
confirms your commitment to invest
in their education, attain the highest
standards of professionalism and to
lead in the industry.
• To your suppliers, the MVP award
confirms your commitment to be a
superior partner in delivering their
product to the industry. It confirms
your commitment to excellence and
high ethical standards. And your success raises the esteem for your suppliers in your market.
• To your customers, your MVP status demonstrates your commitment
to be the very best in the industry.
Your status confirms the value of the
services you provide.
MVP status is earned each year.
Each year you have to demonstrate
your commitment to excellence and
Our industry is changing at an everincreasing rate. Our ability to succeed
is determined by our commitment to
constant improvement and our ability
to manage constant change. MHEDA
is committed to assist all of its members to attain and sustain world-class
excellence in performance.
This past May, the association
and its members demonstrated their
unique partnership at the convention
in Palm Desert, California. Approximately 600 suppliers, distributors,
associates and spouses came together
to “get their game on.” With worldclass speakers, more than 20 educational sessions, roundtable discussions, 80 supplier exhibitors
and countless networking opportunities, MHEDA provided a forum
We congratulate all the MHEDA
MVP and manufacturer award winners. Let’s all celebrate the success
of the past, but also focus on the
things we can do to improve our
future. Let’s ride the wave of change
to new heights.
The MHEDA Journal | Third Quar ter 2 013
Table of Contents for the Digital Edition of The MHEDA Journal - Third Quarter, 2013
From the Desk of Liz Richards
Ask Your Board
MHEDA Member Profile
Implementing a Successful Internship Program
The Value of Being a MHEDA Member
Convention 2013 Recap
Exploring the Equity to Sales Ratio in the Equipment Industry
Professional Skills for Material Handling Distributor Sales Managers
Recruiting Young Talent
Increase Your Engagement & Balance Your Life
Emerging Leaders Conference
Spotlight on Association News
MHEDA University Calendar
Index of Advertisers by Product Category
The MHEDA Journal - Third Quarter, 2013