The MHEDA Journal - Third Quarter, 2015 - (Page 109)

SPOTLIgHT ON ASSOCIATION NEWS Parts and Service Management Conference October 8, 2015 Crowne Plaza Chicago O'Hare - Rosemont, IL J oin MHEDA University for a new one-day conference that will give you advice and inspiration on connecting with and serving your Parts and Service customers better than you ever have before. This conference is designed to help you improve your relationship with your customers, bring out the best in your employees and tap into the resources available through technology. Besides the knowledge you will gain, you will also have the unique opportunity to meet others just like you - individuals who work in material handling businesses across the country and face similar daily challenges as you. Just like you, these Parts and Service professionals all have a story to tell. Together, we will share experiences and lessons learned. You will be amazed at how much perspective you will gain after a short time away from the bustle of your daily responsibilities. This conference will be conveniently held at the Crowne Plaza Chicago O'Hare - only 10 minutes from O'Hare Airport. It's also within walking distance to the new Rosemont entertainment district, which has restaurants, a comedy club, movie theatre and bowling alley. More details will be available on the website soon. If you have any questions, please contact us at 847680-3500. We look forward to seeing you in October. 2015 Distributor Statistical Comparisons (DiSC) Reports Available Now! R esults profiled in this report are based on operating data provided by Industrial Truck, Storage & Handling/ Engineered Systems and Multi-Line distributor member companies. The Report offers key operational, financial and productivity ratios for use in comparing your company's performance to typical and high-profit MHEDA distribution firms. To purchase a copy of the results, visit or call 847-680-3500. SAVE THE DATE! MHEDA'S 2016 Convention in the Washington DC Area April 30 - May 4, 2016 Interested in Exhibiting at the 2016 Show? Booth reservations will start on September 16, 2015 ot Bo h Gaylord National Resort & Convention Center Re s er v atio ns National Harbor, MD Just minutes from downtown Washington DC The MHEDA Journal | Third Quar ter 2 015 109

Table of Contents for the Digital Edition of The MHEDA Journal - Third Quarter, 2015

President’s Perspective
From the Desk of Liz Richards
Editor’s Note
Ask Your Board
In Memory
MHEDA University Calendar
MHEDA Member Profile
@ Work
Industry Pulse
Happy Anniversary!
Best of the Best
Celebrating Material Handling Rock Stars
An Interactive Experience
The Trend Toward Automation
Automation and Labor
How to Talk to Someone Significantly Younger or Les Experienced Than You
Integrating Your Online Presence into a Mobile Market
The Other Competitive Advantage
Hack-Proof Your Company’s Social Media
MHEDA Convention Recap
Turning Sales into Profit
Ten Reasons Why You Can’t Fill Jobs
Sucesion Planning
New Members
Spotlight on Association News
MHEDA Milestones
Index to Advertisers by Product Category
The Last Word

The MHEDA Journal - Third Quarter, 2015