The MHEDA Journal - Third Quarter, 2016 - (Page 21)
"What are the most common concerns/
questions you hear from customers
about safety issues in their operations?"
Richard Sinclair, President/CEO of
Jefferds Corporation, St. Albans, WV.
scott lee, President
conveyor solutions, inc.
As a system integrator, the safety
concerns we hear are probably different from those in the lift truck arena.
We usually break our safety items
down into three major "buckets."
1. The installation phase of a system.
2. Safety training for operators using the system
3. Safety items as they relate to servicing the equipment.
In the first bucket, the safety pertains mainly to our
installation crew. The majority of the items are not directly
related to the end user. However, they are concerned about
interaction with other crews as well as following all government regulations. The second bucket is where the customer
engages the most. We try to be proactive in this area and
provide extensive training prior to turning the system over
for their use. This includes plenty of signage as a daily
reminder. The last area can go one of two ways. If they are
servicing the equipment, they want to know how to properly access the equipment to provide a safe environment.
If we're servicing the equipment, they want to make sure
we're following either their safety policy or at a minimum,
following OSHA guidelines as it relates to servicing that
specific type of equipment.
If I had to pick one item out of everything, I would say
the customer always wants to make sure we are adhering
to a lock out tag out policy.
Buddy smith, ceO, cMH
services, columbia, sc
The safety question is a critical one
and an issue that we see in our dealership that has grown in importance over
the last few years.
Below are some of the concerns/
questions we hear from our customers:
1. Requests for Worker's Comp Mode rates. In some cases
a requirement that the rate exceed a specified threshold.
2. Requests for evidence of safety policies and training.
3. Requirements that customer safety training be completed.
4. Insurance requirements that are more stringent.
5. A near zero tolerance for accidents at some sites. In
some cases, we know that the culture is for the customer's
employees to hide accidents. The fear of consequences is
so severe that customer employees will often not be truthful when they cause an accident. Due to corporate level
The MHEDA Journal | Third Quar ter 2 016
Table of Contents for the Digital Edition of The MHEDA Journal - Third Quarter, 2016
From the Desk of Liz Richards
MHEDA University Calendar
Ask Your Board
MHEDA Member Profile
Best of the Best
MHEDA Member's Populate Dealer Recognition Lists
MHEDA's MVP Program Turns Five
MHEDA MVP and MVS Award Recipients
Enhancing Safety in the Warehouse
A Look at Ergonomics in the Distribution Center
How to Keep Pallet Rack Safer
Is Your Warehouse Really Safe?
2016 Emerging Leaders Conference
Building and Protecting Your Personal Brand in an Online World
MHEDA Convention Recap
Forklift Dealership Management Conference
Memo to Material Handling Millenials
Spotlight on Association News
Index of Advertisers by Product Category
The Last Word
The MHEDA Journal - Third Quarter, 2016