The MHEDA Journal - Third Quarter, 2016 - (Page 21)

aSK yOur ExpERT ADVICE bOarD Q "What are the most common concerns/ questions you hear from customers about safety issues in their operations?" Richard Sinclair, President/CEO of Jefferds Corporation, St. Albans, WV. scott lee, President conveyor solutions, inc. schaumburg, il A As a system integrator, the safety concerns we hear are probably different from those in the lift truck arena. We usually break our safety items down into three major "buckets." 1. The installation phase of a system. 2. Safety training for operators using the system 3. Safety items as they relate to servicing the equipment. In the first bucket, the safety pertains mainly to our installation crew. The majority of the items are not directly related to the end user. However, they are concerned about interaction with other crews as well as following all government regulations. The second bucket is where the customer engages the most. We try to be proactive in this area and provide extensive training prior to turning the system over for their use. This includes plenty of signage as a daily reminder. The last area can go one of two ways. If they are servicing the equipment, they want to know how to properly access the equipment to provide a safe environment. If we're servicing the equipment, they want to make sure we're following either their safety policy or at a minimum, following OSHA guidelines as it relates to servicing that specific type of equipment. If I had to pick one item out of everything, I would say the customer always wants to make sure we are adhering to a lock out tag out policy. Buddy smith, ceO, cMH services, columbia, sc A The safety question is a critical one and an issue that we see in our dealership that has grown in importance over the last few years. Below are some of the concerns/ questions we hear from our customers: 1. Requests for Worker's Comp Mode rates. In some cases a requirement that the rate exceed a specified threshold. 2. Requests for evidence of safety policies and training. 3. Requirements that customer safety training be completed. 4. Insurance requirements that are more stringent. 5. A near zero tolerance for accidents at some sites. In some cases, we know that the culture is for the customer's employees to hide accidents. The fear of consequences is so severe that customer employees will often not be truthful when they cause an accident. Due to corporate level The MHEDA Journal | Third Quar ter 2 016 21

Table of Contents for the Digital Edition of The MHEDA Journal - Third Quarter, 2016

Chairman’s Perspective
From the Desk of Liz Richards
Editor’s Note
MHEDA University Calendar
Ask Your Board
MHEDA Member Profile
Women @Work
Industry Pulse
Best of the Best
MHEDA Member's Populate Dealer Recognition Lists
MHEDA's MVP Program Turns Five
MHEDA MVP and MVS Award Recipients
Happy Anniversary!
Enhancing Safety in the Warehouse
A Look at Ergonomics in the Distribution Center
How to Keep Pallet Rack Safer
Is Your Warehouse Really Safe?
2016 Emerging Leaders Conference
Building and Protecting Your Personal Brand in an Online World
MHEDA Convention Recap
Forklift Dealership Management Conference
Memo to Material Handling Millenials
New Members
Spotlight on Association News
MHEDA Milestones
Index of Advertisers by Product Category
The Last Word

The MHEDA Journal - Third Quarter, 2016