The MHEDA Journal - Third Quarter, 2017 - 22

EXPERT ADVICE

customer we speak with is impacted by the skills gap that
CIF number one addresses, our distributorship certainly is
no exception.
As most experienced technicians are employed in longterm positions, we are continuously recruiting and interviewing potential candidates for many positions in our company
on a full time basis. Waiting for a specific position to be
filled prior to the need arising is a bad strategy! We search
websites for candidates and always follow up immediately
with employment inquiries that we receive on our websites.
We have also had limited success with recruiting services as
they are not as familiar with the material handling industry
but have had some success with technicians, parts and
administrative personnel they have provided.
Our company is very proud of our employees who are
U.S. Veterans and we work hard to attend military job fairs
and "Welcome Home" events in order to continue to employ
20% of our total employee workforce as U.S. Veterans. These
men and women bring the highest degree of motivation to
the job and help fill the skills gap in a shorter time frame
than anyone else from outside our industry.
We are competing with many different industry groups for
talent and other trades are more visible than our industry.
MHEDA is working with MSSC as discussed at convention
and efforts are underway to craft a CFT, Certified Forklift
Technician, program in the near future. If this initiative
is supported 100% by our members as we anticipate it to
be, we should be able to grow more awareness along with
more well trained technicians than we have to choose from
today. Further helping to narrow the skills gap, that will
only increase in time.
We must be much more creative in our thinking than in
previous years as engagement, motivation and reward carry
a different meaning to those who are new or will be entering
our workforce in the coming years.

Van Clarkson, President
Fairchild Equipment,
Menomonee Falls, WI

A

1.

2.
3.

4.

22

The best way to answer this is list
all the things we've done. Technicians,
as we all know, are our biggest challenge and make up over 50% of our
work force.
We've partnered with technical colleges and HS shop
programs (donated trucks and paid internships while
in school).
Appointed a Director of Safety and Training with a recruitment target.
Attended all area job fairs and engaged the local workforce development offices (displaced workers, under
employed, etc.).
Military recruitment agencies. Lots of technically inclined
veterans are out there transitioning out of military.
MHEDA | themhedajournal.org

5. Be active in your communities with Give Back Programs
and local charities. Get the name out there!

John Gelsimino
President, All Lift
Service Co Inc.
Willoughby, OH

A

Like most members, we have
experienced challenges related to
recruiting & retaining employees to
fill the skills gap. We continue to
adapt our techniques with each new hire. It is important
for all of us to recognize things that worked well and
areas where we need to improve going forward. "What
we have always done" no longer applies when trying to
solve a problem of this magnitude.
For recruiting we haven't done anything revolutionary but we participate in local tech schools and have
had luck with word of mouth from existing employees.
When an existing employee tells a friend what a good
company All Lift is to work for, that goes a long way and
is the ultimate compliment. We have recently partnered
with a local college and have begun an internship to get
more talent and build awareness for the office and sales
side of the organization. It is important that we consider
how we appear to a new applicant. We have been doing
a better job of explaining in detail our culture and the
overall "way we do business."
As for retention, this is an area where we have been
doing a better job in recent years. We set an expectation by having in writing a "Two Week" plan. Each
day we outline in detail what they will be doing and
setting the expectation. It is important for the principal
to have lunch with the new employee on day one. This
can either be one on one or with the entire department.
Both work very well depending on the position. I also
meet with the employee and their manager the first and
second Friday. This allows us to recalibrate our schedule
or refine what we are all trying to accomplish. We have
also adjusted the newer employee's reviews to every six
months. New employees are looking for more feedback
and we are finding that most employees prefer a six
month review even if there is no monetary increase. As
we all know the first year is the most critical as it pertains
to employee retention.
After each new hire, you should ask the question
"How can we onboard the next employee better than the
last?" We are all good at talking about the "Customer
Experience" - what is our "Employee Experience?" None
of us are perfect - but we should have a system in place
where we evaluate ourselves after each interview and
onboarding experience. If we are improving each time,
then we know that we are heading in the right direction.
Good luck and Happy Hiring!


http://www.themhedajournal.org

Table of Contents for the Digital Edition of The MHEDA Journal - Third Quarter, 2017

Chairman’s Perspective
From the Desk of Liz Richards
Editor’s Note
2017 MHEDA University Calendar
Ask Your Board
MHEDA MEMBER PROFILE
@WORK
WOMEN IN INDUSTRY
INDUSTRY PULSE
BEST OF THE BEST
HAPPY ANNIVERSARY
CLARK MATERIAL HANDLING COMPANY
MHEDA WORKS WITH MSSC TO DEVELOP CERTIFIED FORKLIFT TECHNICIAN DESIGNATION PROGRAM
49 EMPLOYEE ENGAGEMENT IDEAS
2017 EMERGING LEADERS CONFERENCE
DOES YOUR LIFE PASS THE CREATIVITY & INNOVATION QUIZ?
GET CONNECTED, GET AHEAD
MHEDA Convention 2017 Recap
THE MASTER'S PROGRAM IN DEALER MANAGEMENT
KEEP/SELL/GROW-BUSINESS ANALYSIS
New Members
Spotlight on Association News
MHEDA Milestones
Index of Advertisers by Product Category
Index of Advertisers Chronologically
The Last Word
The MHEDA Journal - Third Quarter, 2017 - cover1
The MHEDA Journal - Third Quarter, 2017 - cover2
The MHEDA Journal - Third Quarter, 2017 - 3
The MHEDA Journal - Third Quarter, 2017 - 4
The MHEDA Journal - Third Quarter, 2017 - 5
The MHEDA Journal - Third Quarter, 2017 - 6
The MHEDA Journal - Third Quarter, 2017 - 7
The MHEDA Journal - Third Quarter, 2017 - 8
The MHEDA Journal - Third Quarter, 2017 - 9
The MHEDA Journal - Third Quarter, 2017 - 10
The MHEDA Journal - Third Quarter, 2017 - Chairman’s Perspective
The MHEDA Journal - Third Quarter, 2017 - 12
The MHEDA Journal - Third Quarter, 2017 - From the Desk of Liz Richards
The MHEDA Journal - Third Quarter, 2017 - 14
The MHEDA Journal - Third Quarter, 2017 - Editor’s Note
The MHEDA Journal - Third Quarter, 2017 - 2017 MHEDA University Calendar
The MHEDA Journal - Third Quarter, 2017 - 17
The MHEDA Journal - Third Quarter, 2017 - 18
The MHEDA Journal - Third Quarter, 2017 - 19
The MHEDA Journal - Third Quarter, 2017 - 20
The MHEDA Journal - Third Quarter, 2017 - Ask Your Board
The MHEDA Journal - Third Quarter, 2017 - 22
The MHEDA Journal - Third Quarter, 2017 - 23
The MHEDA Journal - Third Quarter, 2017 - MHEDA MEMBER PROFILE
The MHEDA Journal - Third Quarter, 2017 - 25
The MHEDA Journal - Third Quarter, 2017 - 26
The MHEDA Journal - Third Quarter, 2017 - 27
The MHEDA Journal - Third Quarter, 2017 - 28
The MHEDA Journal - Third Quarter, 2017 - 29
The MHEDA Journal - Third Quarter, 2017 - 30
The MHEDA Journal - Third Quarter, 2017 - 31
The MHEDA Journal - Third Quarter, 2017 - 32
The MHEDA Journal - Third Quarter, 2017 - @WORK
The MHEDA Journal - Third Quarter, 2017 - 34
The MHEDA Journal - Third Quarter, 2017 - WOMEN IN INDUSTRY
The MHEDA Journal - Third Quarter, 2017 - INDUSTRY PULSE
The MHEDA Journal - Third Quarter, 2017 - 37
The MHEDA Journal - Third Quarter, 2017 - BEST OF THE BEST
The MHEDA Journal - Third Quarter, 2017 - 39
The MHEDA Journal - Third Quarter, 2017 - 40
The MHEDA Journal - Third Quarter, 2017 - 41
The MHEDA Journal - Third Quarter, 2017 - HAPPY ANNIVERSARY
The MHEDA Journal - Third Quarter, 2017 - 43
The MHEDA Journal - Third Quarter, 2017 - CLARK MATERIAL HANDLING COMPANY
The MHEDA Journal - Third Quarter, 2017 - 45
The MHEDA Journal - Third Quarter, 2017 - 46
The MHEDA Journal - Third Quarter, 2017 - MHEDA WORKS WITH MSSC TO DEVELOP CERTIFIED FORKLIFT TECHNICIAN DESIGNATION PROGRAM
The MHEDA Journal - Third Quarter, 2017 - 48
The MHEDA Journal - Third Quarter, 2017 - 49
The MHEDA Journal - Third Quarter, 2017 - 49 EMPLOYEE ENGAGEMENT IDEAS
The MHEDA Journal - Third Quarter, 2017 - 51
The MHEDA Journal - Third Quarter, 2017 - 52
The MHEDA Journal - Third Quarter, 2017 - 53
The MHEDA Journal - Third Quarter, 2017 - 54
The MHEDA Journal - Third Quarter, 2017 - 55
The MHEDA Journal - Third Quarter, 2017 - 56
The MHEDA Journal - Third Quarter, 2017 - 57
The MHEDA Journal - Third Quarter, 2017 - 58
The MHEDA Journal - Third Quarter, 2017 - 59
The MHEDA Journal - Third Quarter, 2017 - 60
The MHEDA Journal - Third Quarter, 2017 - 61
The MHEDA Journal - Third Quarter, 2017 - 62
The MHEDA Journal - Third Quarter, 2017 - 63
The MHEDA Journal - Third Quarter, 2017 - 64
The MHEDA Journal - Third Quarter, 2017 - 2017 EMERGING LEADERS CONFERENCE
The MHEDA Journal - Third Quarter, 2017 - 66
The MHEDA Journal - Third Quarter, 2017 - 67
The MHEDA Journal - Third Quarter, 2017 - 68
The MHEDA Journal - Third Quarter, 2017 - 69
The MHEDA Journal - Third Quarter, 2017 - DOES YOUR LIFE PASS THE CREATIVITY & INNOVATION QUIZ?
The MHEDA Journal - Third Quarter, 2017 - 71
The MHEDA Journal - Third Quarter, 2017 - 72
The MHEDA Journal - Third Quarter, 2017 - 73
The MHEDA Journal - Third Quarter, 2017 - GET CONNECTED, GET AHEAD
The MHEDA Journal - Third Quarter, 2017 - 75
The MHEDA Journal - Third Quarter, 2017 - 76
The MHEDA Journal - Third Quarter, 2017 - 77
The MHEDA Journal - Third Quarter, 2017 - 78
The MHEDA Journal - Third Quarter, 2017 - 79
The MHEDA Journal - Third Quarter, 2017 - MHEDA Convention 2017 Recap
The MHEDA Journal - Third Quarter, 2017 - 81
The MHEDA Journal - Third Quarter, 2017 - 82
The MHEDA Journal - Third Quarter, 2017 - 83
The MHEDA Journal - Third Quarter, 2017 - THE MASTER'S PROGRAM IN DEALER MANAGEMENT
The MHEDA Journal - Third Quarter, 2017 - 85
The MHEDA Journal - Third Quarter, 2017 - 86
The MHEDA Journal - Third Quarter, 2017 - 87
The MHEDA Journal - Third Quarter, 2017 - KEEP/SELL/GROW-BUSINESS ANALYSIS
The MHEDA Journal - Third Quarter, 2017 - 89
The MHEDA Journal - Third Quarter, 2017 - New Members
The MHEDA Journal - Third Quarter, 2017 - 91
The MHEDA Journal - Third Quarter, 2017 - 92
The MHEDA Journal - Third Quarter, 2017 - Spotlight on Association News
The MHEDA Journal - Third Quarter, 2017 - 94
The MHEDA Journal - Third Quarter, 2017 - 95
The MHEDA Journal - Third Quarter, 2017 - MHEDA Milestones
The MHEDA Journal - Third Quarter, 2017 - 97
The MHEDA Journal - Third Quarter, 2017 - 98
The MHEDA Journal - Third Quarter, 2017 - Index of Advertisers by Product Category
The MHEDA Journal - Third Quarter, 2017 - 100
The MHEDA Journal - Third Quarter, 2017 - Index of Advertisers Chronologically
The MHEDA Journal - Third Quarter, 2017 - The Last Word
The MHEDA Journal - Third Quarter, 2017 - cover3
The MHEDA Journal - Third Quarter, 2017 - cover4
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