The MHEDA Journal - Third Quarter, 2018 - 62

EMERGING
SPEAKER

LEADERS
Culture and Service
That Rock

M

BY STEVE GUGLIELMO AND JIM KNIGHT

HEDA and the MHI Young Professionals Network are co-hosting the 2018 Emerging Leaders Conference on July 12, 2018, at the Gwen Hotel in Chicago, Illinois.
Jim Knight, Business Culture Catalyst, former Hard Rock International Executive
and Author of "Culture That Rocks" will be giving two presentations at the event:

Culture That Rocks: Revolutionize Your Company's Culture and Service That Rocks: How to Create a Differentiated Experience to Deliver Results. Jim was gracious enough to sit down with us
to discuss his upcoming presentations.

EMERGING LEADERS
CONFERENCE SPEAKER
2018 EMERGING
LEADERS
CONFERENCE
A Conference for
Young Professionals in Material Handling
July 12, 2018

1st
rly Bird Rate!

The Gwen Hotel
Chicago, IL

ONFERENCE

Join us this summer
in Chicago!

62

MHEDA | themhedajournal.org

The MHEDA Journal: What
is your overall message for
what you're going to be
discussing at the emerging
leaders conference?
Jim Knight: I've spoken at MHEDA
before. I did a session on Culture That
Rocks. This time, I'm going to be taking those concepts and breaking them
into two different sessions, so I can
expand on the ideas that I couldn't get
into last time. The overall message, as
you would imagine, is that I'm going to
talk about people. It's always about the
people for me. I tend to hang my hat
on the humans on getting any business done. You would think for the
majority of the stuff, that because of
my background I would do this around
hospitality. But I sort of joke around
that I don't really do anything in that
industry anymore. Most of it is outside
of it. Banking, insurance, automotive

service repair, funeral directors. You
name it. My point is, regardless of the
product, people are the ones that make
that stuff happen. They're the ones
that produce results, they perpetuate
the brand. Regardless of whatever I'm
ever going to talk about, the people
in the room, these emerging leaders,
I'm hoping that they understand that
regardless of the business they're in,
it's about the humans that they need to
go and develop. There's always going
to be some themes that I'm going to
talk about. I'm going to absolutely
define culture. I'm going to solidify
its importance in business. That will
always be my number one anchor. But
then right behind it, I'm going to talk
about how massively important it is
to provide what I call "differentiated
service." You've got to create end-user
obsession. Whatever that end-user is:
customer, guest, client. They've got


http://www.themhedajournal.org

Table of Contents for the Digital Edition of The MHEDA Journal - Third Quarter, 2018

https://www.nxtbook.com/naylor/DISQ/DISQ0418
https://www.nxtbook.com/naylor/DISQ/DISQ0318
https://www.nxtbook.com/naylor/DISQ/DISQ0218
https://www.nxtbook.com/naylor/DISQ/DISQ0118
https://www.nxtbook.com/naylor/DISQ/DISQ0417
https://www.nxtbook.com/naylor/DISQ/DISQ0317
https://www.nxtbook.com/naylor/DISQ/DISQ0217
https://www.nxtbook.com/naylor/DISQ/DISQ0117
https://www.nxtbook.com/naylor/DISQ/DISQ0416
https://www.nxtbook.com/naylor/DISQ/DISQ0316
https://www.nxtbook.com/naylor/DISQ/DISQ0216
https://www.nxtbook.com/naylor/DISQ/DISQ0116
https://www.nxtbook.com/naylor/DISQ/DISQ0415
https://www.nxtbook.com/naylor/DISQ/DISQ0315
https://www.nxtbook.com/naylor/DISQ/DISQ0215
https://www.nxtbook.com/naylor/DISQ/DISQ0115
https://www.nxtbook.com/naylor/DISQ/DISQ0414
https://www.nxtbook.com/naylor/DISQ/DISQ0314
https://www.nxtbook.com/naylor/DISQ/DISQ0214
https://www.nxtbook.com/naylor/DISQ/DISQ0114
https://www.nxtbook.com/naylor/DISQ/DISQ0413
https://www.nxtbook.com/naylor/DISQ/DISQ0313
https://www.nxtbook.com/naylor/DISQ/DISQ0213
https://www.nxtbook.com/nxtbooks/naylor/DISQ0113
https://www.nxtbook.com/nxtbooks/naylor/DISQ0412
https://www.nxtbook.com/nxtbooks/naylor/DISQ0312
https://www.nxtbook.com/nxtbooks/naylor/DISQ0212
https://www.nxtbookmedia.com