The MHEDA Journal - Fourth Quarter, 2018 - 13

FROM THE DESK OF
LEADERSHIP

LIZ RICHARDS

LIZ RICHARDS
CEO
MHEDA
@MHEDAOffice

The Leaders Among Us

P

icture this. You're a 33 year female
hired into an industry you know
nothing about. You have taken a
position to lead an organization with
no prior experience managing a North
American non-profit trade association.
You left an eight-year, comfortable
position in the health care industry
to take a leap of faith because someone believed in you. It is a male dominated industry. Your "boss" is in a one
year volunteer position and you don't
know one another. He is located over
2,000 miles away from your office.
You're apprehensive but determined
and relying on instinct and sheer guts
to make this work.
That was me in 1995 and my "boss"
was Bill Billard, 1995 President of
MHEDA and President/Owner of the
former WT Billard, located in Santa Fe
Springs, California.
My friend, colleague and mentor,
Bill Billard passed away on July 23,
2018. See his obituary on page 95. He
was MHEDA's president in 1995 when
I was hired and I could not have hand
selected a better person to help guide
me through that first year at MHEDA.
Although I was heartbroken to hear
the news of Bill's passing, he lived a
long and fruitful life with his wife Jo
and their close knit family. Bill was the
William G. Billard - 1995
George S. Wilkinson - 1996
Joseph Verzino - 1997
Gary T. Moore - 1998
Samuel W. Grooms - 1999
Tim Hilton - 2000
Kenneth MacDonald - 2001
Michael B. Romano - 2002

consummate "gentle" man and one of
the greatest leaders I had the pleasure
of knowing and working alongside.
I think back to those days when
email, technology, and the overall
craziness of meetings and deadlines
was just starting to take shape. For me,
Bill was a beacon in the dark. A deeply
devout man, Bill was the kind of calming force you don't often encounter.
During that first year, I was learning
the nuances of MHEDA, figuring out
how to set MHEDA on a new course
for the future and how to succeed
the formidable Dan Reilly who had
retired before me after 25 years at the
association.
Bill and I talked on the phone nearly
every day those first few months. Our
calls were scheduled late in the day
when it was just after lunchtime for
him in California. He always set time
aside for me, to answer my questions, give me advice or just listen.
We faced some hefty challenges those
days. Membership was at an all-time
low. The industry had emerged from
a recession but MHEDA was losing
its focus. The insurance regulations
had changed and MHEDA had to dissolve its health insurance program that
so many members had relied upon.
The MHEDA Journal needed a new
James R. Bowes - 2003
Loren Swakow - 2004
David E. Griffith - 2005
John Maybury - 2006
John Cosgrove - 2007
Jack Phelan - 2008
Duncan Murphy - 2009
Gregory Morrison - 2010

publisher and there were forces circling
overhead. Although Bill was a kind
and soft spoken man, he had strong
convictions and provided sage business
advice. We emerged after that first year
with one of my favorite convention
themes, Dare to Dream. We did dare to
change the course of MHEDA and here
we are, 23 years later with a strong
and vibrant organization because of
leaders like Bill.
Bill was the first of many presidents with whom I had the pleasure
of working alongside and it's important
to acknowledge all of them for their
many contributions. See this list below.
I strive to embody the lessons all of
them have taught me. Be humble and
be a servant leader. Ask questions and
listen. Never stop learning. Don't ask
others to do something you wouldn't
do yourself. Surround yourself with
talented and respected people. Check
the depth before you dive in but don't
be afraid to dive. If you don't make mistakes, you're not trying hard enough.
Show gratitude and believe in others.
Be a mentor. Be faithful and sincere.
Trust your instincts and be trustworthy.
Be responsive. Give it your all but not
at the risk of compromising yourself.
Be thankful. Every day.
Rest in peace Bill.
Chuck Frank - 2011
Richard Donnelly - 2012
Jerry Weidmann - 2013
Scott Hennie - 2014
Mark Milovich - 2015
Scott Lee - 2016
Buddy Smith - 2017
Doug Carson - 2018

The MHEDA Journal | Fourth Quarter 2 018

13



The MHEDA Journal - Fourth Quarter, 2018

Table of Contents for the Digital Edition of The MHEDA Journal - Fourth Quarter, 2018

Chairman’s Perspective
From the Desk of Liz Richards
Editor’s Note
MHEDA Learning Management System
Ask Your Board
MHEDA Member Profile
@Work
Women In Industry
Industry Pulse
2019 Material Handling Business Trends
Defining MHEDA’s 2019 Material Handling Business Trends
10 Years Of Material Handling Trends
Using Virtual Reality to Enhance Forklift Operator Training
Sales Success Stories
Women In Industry Conference
You Are Safe
Bank To Thanks
Be Bold
DiSC – Little Things Mean a Lot
Leading Change: The New Management Imperative
The Importance of Your Online Presence
Spotlight on Association News
New Members
MHEDA Milestones
Index to Advertisers by Product Category
Index to Advertisers Alphabetical
The Last Word
The MHEDA Journal - Fourth Quarter, 2018 - Intro
The MHEDA Journal - Fourth Quarter, 2018 - cover1
The MHEDA Journal - Fourth Quarter, 2018 - cover2
The MHEDA Journal - Fourth Quarter, 2018 - 3
The MHEDA Journal - Fourth Quarter, 2018 - 4
The MHEDA Journal - Fourth Quarter, 2018 - 5
The MHEDA Journal - Fourth Quarter, 2018 - 6
The MHEDA Journal - Fourth Quarter, 2018 - 7
The MHEDA Journal - Fourth Quarter, 2018 - 8
The MHEDA Journal - Fourth Quarter, 2018 - 9
The MHEDA Journal - Fourth Quarter, 2018 - 10
The MHEDA Journal - Fourth Quarter, 2018 - Chairman’s Perspective
The MHEDA Journal - Fourth Quarter, 2018 - 12
The MHEDA Journal - Fourth Quarter, 2018 - From the Desk of Liz Richards
The MHEDA Journal - Fourth Quarter, 2018 - 14
The MHEDA Journal - Fourth Quarter, 2018 - INSERT3
The MHEDA Journal - Fourth Quarter, 2018 - INSERT4
The MHEDA Journal - Fourth Quarter, 2018 - Editor’s Note
The MHEDA Journal - Fourth Quarter, 2018 - MHEDA Learning Management System
The MHEDA Journal - Fourth Quarter, 2018 - 17
The MHEDA Journal - Fourth Quarter, 2018 - Ask Your Board
The MHEDA Journal - Fourth Quarter, 2018 - 19
The MHEDA Journal - Fourth Quarter, 2018 - 20
The MHEDA Journal - Fourth Quarter, 2018 - 21
The MHEDA Journal - Fourth Quarter, 2018 - 22
The MHEDA Journal - Fourth Quarter, 2018 - 23
The MHEDA Journal - Fourth Quarter, 2018 - MHEDA Member Profile
The MHEDA Journal - Fourth Quarter, 2018 - 25
The MHEDA Journal - Fourth Quarter, 2018 - 26
The MHEDA Journal - Fourth Quarter, 2018 - @Work
The MHEDA Journal - Fourth Quarter, 2018 - 28
The MHEDA Journal - Fourth Quarter, 2018 - Women In Industry
The MHEDA Journal - Fourth Quarter, 2018 - Industry Pulse
The MHEDA Journal - Fourth Quarter, 2018 - 31
The MHEDA Journal - Fourth Quarter, 2018 - 32
The MHEDA Journal - Fourth Quarter, 2018 - 2019 Material Handling Business Trends
The MHEDA Journal - Fourth Quarter, 2018 - Defining MHEDA’s 2019 Material Handling Business Trends
The MHEDA Journal - Fourth Quarter, 2018 - 35
The MHEDA Journal - Fourth Quarter, 2018 - 36
The MHEDA Journal - Fourth Quarter, 2018 - 37
The MHEDA Journal - Fourth Quarter, 2018 - 10 Years Of Material Handling Trends
The MHEDA Journal - Fourth Quarter, 2018 - 39
The MHEDA Journal - Fourth Quarter, 2018 - 40
The MHEDA Journal - Fourth Quarter, 2018 - 41
The MHEDA Journal - Fourth Quarter, 2018 - 42
The MHEDA Journal - Fourth Quarter, 2018 - 43
The MHEDA Journal - Fourth Quarter, 2018 - 44
The MHEDA Journal - Fourth Quarter, 2018 - 45
The MHEDA Journal - Fourth Quarter, 2018 - 46
The MHEDA Journal - Fourth Quarter, 2018 - 47
The MHEDA Journal - Fourth Quarter, 2018 - 48
The MHEDA Journal - Fourth Quarter, 2018 - 49
The MHEDA Journal - Fourth Quarter, 2018 - INSERT1
The MHEDA Journal - Fourth Quarter, 2018 - INSERT2
The MHEDA Journal - Fourth Quarter, 2018 - 50
The MHEDA Journal - Fourth Quarter, 2018 - 51
The MHEDA Journal - Fourth Quarter, 2018 - Using Virtual Reality to Enhance Forklift Operator Training
The MHEDA Journal - Fourth Quarter, 2018 - 53
The MHEDA Journal - Fourth Quarter, 2018 - Sales Success Stories
The MHEDA Journal - Fourth Quarter, 2018 - 55
The MHEDA Journal - Fourth Quarter, 2018 - 56
The MHEDA Journal - Fourth Quarter, 2018 - 57
The MHEDA Journal - Fourth Quarter, 2018 - 58
The MHEDA Journal - Fourth Quarter, 2018 - 59
The MHEDA Journal - Fourth Quarter, 2018 - 60
The MHEDA Journal - Fourth Quarter, 2018 - 61
The MHEDA Journal - Fourth Quarter, 2018 - 62
The MHEDA Journal - Fourth Quarter, 2018 - 63
The MHEDA Journal - Fourth Quarter, 2018 - 64
The MHEDA Journal - Fourth Quarter, 2018 - 65
The MHEDA Journal - Fourth Quarter, 2018 - Women In Industry Conference
The MHEDA Journal - Fourth Quarter, 2018 - 67
The MHEDA Journal - Fourth Quarter, 2018 - 68
The MHEDA Journal - Fourth Quarter, 2018 - 69
The MHEDA Journal - Fourth Quarter, 2018 - You Are Safe
The MHEDA Journal - Fourth Quarter, 2018 - 71
The MHEDA Journal - Fourth Quarter, 2018 - Bank To Thanks
The MHEDA Journal - Fourth Quarter, 2018 - 73
The MHEDA Journal - Fourth Quarter, 2018 - 74
The MHEDA Journal - Fourth Quarter, 2018 - Be Bold
The MHEDA Journal - Fourth Quarter, 2018 - 76
The MHEDA Journal - Fourth Quarter, 2018 - 77
The MHEDA Journal - Fourth Quarter, 2018 - DiSC – Little Things Mean a Lot
The MHEDA Journal - Fourth Quarter, 2018 - 79
The MHEDA Journal - Fourth Quarter, 2018 - 80
The MHEDA Journal - Fourth Quarter, 2018 - 81
The MHEDA Journal - Fourth Quarter, 2018 - Leading Change: The New Management Imperative
The MHEDA Journal - Fourth Quarter, 2018 - 83
The MHEDA Journal - Fourth Quarter, 2018 - 84
The MHEDA Journal - Fourth Quarter, 2018 - 85
The MHEDA Journal - Fourth Quarter, 2018 - 86
The MHEDA Journal - Fourth Quarter, 2018 - 87
The MHEDA Journal - Fourth Quarter, 2018 - The Importance of Your Online Presence
The MHEDA Journal - Fourth Quarter, 2018 - 89
The MHEDA Journal - Fourth Quarter, 2018 - 90
The MHEDA Journal - Fourth Quarter, 2018 - 91
The MHEDA Journal - Fourth Quarter, 2018 - 92
The MHEDA Journal - Fourth Quarter, 2018 - Spotlight on Association News
The MHEDA Journal - Fourth Quarter, 2018 - New Members
The MHEDA Journal - Fourth Quarter, 2018 - MHEDA Milestones
The MHEDA Journal - Fourth Quarter, 2018 - Index to Advertisers by Product Category
The MHEDA Journal - Fourth Quarter, 2018 - Index to Advertisers Alphabetical
The MHEDA Journal - Fourth Quarter, 2018 - The Last Word
The MHEDA Journal - Fourth Quarter, 2018 - cover3
The MHEDA Journal - Fourth Quarter, 2018 - cover4
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