Multifamily Florida - Spring 2013 - (Page 12)

FEATURE Renovations and Maintenance: Managing the Many Moving Parts by Bobby Davis For an enormous management company like Greystar, managing both major renovations and annual maintenance across a portfolio owned by both large investment firms and several individual owners requires skillful planning. Ron Wenzel, Sr., Regional Property Manager for Greystar in Orlando, and Ray Mendez, Maintenance Supervisor at Bala Sands Apartments, discussed some of the issues they confront during “spring cleaning” each year. A RELATIONSHIP BUSINESS As Regional Property Manager (RPM), Ron handles multiple clients, and his control over the maintenance process depends on the relationship with them. His diverse client base has different needs each year, and Ron must be flexible as he works with each one. “Some trust me completely and empower me, some want to be very involved,” he said. “Most owners have great pride of ownership, and they want to be involved. At Greystar, RPMs are the operators of the asset, and we deal directly with the owner or the asset manager. With large institutional clients, they might want to see a pre-approved color palette of paint and flooring, specific countertops, ceiling fans, etc. They want a lot of consistency and want to be a part of 12 l MultifamilyFLORIDA l SPRING 2013

Table of Contents for the Digital Edition of Multifamily Florida - Spring 2013

Legislative Update: And So It Begins
Renovations and Maintenance: Managing the Many Moving Parts
Hey Mold ... Dry Up!
Five Crucial Conversations for Flawless Execution
Open for Business!
President's Message
Plan Ahead ... Weather, or Not
APAC Update
To Tow ... or Not to Tow?
Apartment Trends
Index to Advertisers/

Multifamily Florida - Spring 2013