Multifamily Florida - Spring 2013 - (Page 12)
Many Moving Parts
by Bobby Davis
For an enormous management company like
Greystar, managing both major renovations and
annual maintenance across a portfolio owned by
both large investment firms and several individual
owners requires skillful planning. Ron Wenzel, Sr.,
Regional Property Manager for Greystar in Orlando,
and Ray Mendez, Maintenance Supervisor at Bala
Sands Apartments, discussed some of the issues
they confront during “spring cleaning” each year.
A RELATIONSHIP BUSINESS
As Regional Property Manager (RPM),
Ron handles multiple clients, and his control
over the maintenance process depends on the
relationship with them. His diverse client base
has different needs each year, and Ron must be
flexible as he works with each one.
“Some trust me completely and empower
me, some want to be very involved,” he said.
“Most owners have great pride of ownership,
and they want to be involved. At Greystar,
RPMs are the operators of the asset, and
we deal directly with the owner or the asset
manager. With large institutional clients,
they might want to see a pre-approved
color palette of paint and flooring, specific
countertops, ceiling fans, etc. They want a
lot of consistency and want to be a part of
12 l MultifamilyFLORIDA l SPRING 2013
Table of Contents for the Digital Edition of Multifamily Florida - Spring 2013
Legislative Update: And So It Begins
Renovations and Maintenance: Managing the Many Moving Parts
Hey Mold ... Dry Up!
Five Crucial Conversations for Flawless Execution
Open for Business!
Plan Ahead ... Weather, or Not
To Tow ... or Not to Tow?
Index to Advertisers/Adv.com
Multifamily Florida - Spring 2013