FRWA Membership Drinking Water Services ■ Organized/systematic approach to maintenance ■ Established Standard Operating Procedures ■ Utility conducts safe operations ■ Utility prepared to handle emergencies ■ Utility has a Comprehensive Business Plan for compliance, performance and improvement managerial capacity than it is to define appropriate managerial strength. FRWA can provide training for effective utility leadership and recommend ways to develop and improve managerial capacity. ■ Utility demonstrates pride of ownership ■ Governing body & manager fully understands their accountability/fiduciary responsibly ■ Organizational Chart (clearly defined) ■ Staffing & organization ■ Clear roles & responsibilities ■ Clear lines of authority ■ Communications ■ Human Resource Management ■ Clear rules & standards ■ Personnel policies ■ Staff training & credentials ■ Effective regulator relations - FDEP, WMD, etc. ■ Good/clear media communications & messaging ■ Effective customer communication ■ Public Relations, marketing & policies ■ Utility demonstrates regulatory compliance ■ Staff fully understands & meets all current monitoring requirements ■ Understands what it will take to meet future operational demands ■ Sets Water Quality Goals ■ Anticipates new rules/compliance ■ Consistent Record Keeping & Retention Board & Management Training ~ FRWA Financial/Management Circuit Riders offer comprehensive Council/Board/Commission training. This training helps decision-makers understand their accountability and fiduciary responsibly. Additionally we acquaint and update boards on current financial and managerial issues. We also provide system staff with managerial and financial training. Utility Management Certification ~ FRWA offers the "Utility Management Certification" program designed to recognize the professional educational achievements of individuals and to market their achievements and skills to increase the value of today's utility manager. Hiring Consulting Engineers ~ FRWA Circuit Riders assist systems in preparing notices, forms, and assistance for hiring engineering consultants through the Request for Proposal (RFP) process. Florida Statutes Section 287.055 dictates how public entities must hire 2020-2021 Membership Directory and Resource Guide 69