Car Wash - Spring 2016 - (Page 135)

I N DE X OF ADVE RTI S E R S continued from page 86 A precise model now exists that can scientifically measure a manager's aptitude for the job for each of the 10 behavior traits. DISCOVERIES The common wisdom for decades in the car wash industry has been that it is very difficult to find a really good conveyor car wash manager. This research confirms that belief statistically. Most of the people that you interview for a management position, whether internally or outside the company, will not match up ideally. However, you can change that equation dramatically with the next discovery. Second, the way to attract candidates who fit the natural behavior traits you want is by inserting into the advertising certain words that attract the people with those particular traits. This can dramatically increase your percentage of matches. Third, when promoting someone from within who has been successful as an employee but does not fit the profile that you want ideally for a manager, you still might go ahead and do that for many reasons. What's different when using a system like this is that now you can predict exactly where that person is going to have a problem performing their job. You can then supply them with coaching and training to improve on areas that are not "natural" for them. Remember that there are 24 percent of the successful managers that do not fit the model of car wash management perfectly. It is possible to succeed with someone who is not a perfect fit - it just takes more work on the part of ownership and upper management. And, that person has to be motivated to master the areas that are not natural to them. Fourth, and maybe most importantly, when you start using a survey like this in the way we have described, the biggest benefit is that you become a better manager of people. Why? Because when you start getting in touch with how everyone who reports to you is very different in so many ways, you start treating people as the individuals that they are. And, for the person that is being managed, that feels great. That sets in motion a chain of events: better morale, which leads to higher performance, which in turn creates a more positive environment for the customers. Good people stay and customers come back more often. These are the signs of a great organization. ABOUT STEVE GAUDREAU Steve Gaudreau is the president of Brink Results, a 25-year car wash industry veteran, author of the books Creating Exceptional Managers and So You Want to Own a Car Wash and can be reached at steve.gaudreau@brinkresults.com. Don't miss Steve Gaudreau's session at The Car Wash Show 2016. For more information, visit www.carwash.org. AIR DRYING SYSTEMS Coleman Hanna Carwash Systems LLC...............................64 www.colemanhanna.com Proto-Vest Inc......................................................................100 www.protovest.com AIR FRESHENERS Cooper Product...................................................................101 www.cooper-product.com Wonder Wafers International..............................................130 www.wonderwafers.com ARCHITECTS Modernwash.........................................................................98 www.modernwash.net AUTO TELLERS & CASHIERS Coleman Hanna Carwash Systems LLC...............................64 www.colemanhanna.com Unitec....................................................................................65 www.startwithunitec.com AUTOWASH & CLEANING SUPPLIES Autowash Maintenance Corp................................................75 www.autowashmaintenance.com BELT CONVEYOR & TUNNEL SYSTEMS A.V.W. Equipment Co., Inc...................................................104 www.avwequipment.com BLOWERS Elektrim Motors....................................................................111 www.elektrimmotors.com BOLLARDS Innoplast Inc........................................................................ 114 www.innoplast.com BRUSHERS/BUFFERS Favagrossa Edoardo S.R.L....................................................89 www.favagrossa.com CANOPIES Auto Vac Systems Inc.......................................................... 114 www.autovacinc.com CAR CARE PRODUCTS Procter & Gamble..................................................................51 www.P&G.com Simoniz USA Inc...................................................................... 3 www.simoniz.com Turtle Wax Pro.......................................................................66 www.turtlewaxpro.com Zep Vehicle Care, Inc...........................................................133 www.zepvehiclecare.com/assure CAR WASH DESIGN & DEVELOPMENT Coleman Hanna Carwash Systems LLC...............................64 www.colemanhanna.com CAR WASH EQUIPMENT Coleman Hanna Carwash Systems LLC...............................64 www.colemanhanna.com Mosmatic Corporation.......................................................... 24 www.mosmatic.com MEA CULPA! In the Winter 2015 Issue of CAR WASH Magazine, we ran an article titled "A Gentler Approach to Damage Claims" that was submitted to us by a writer working with a manufacturer. Unfortunately, we failed to initially identify the article as such, which may have caused some confusion among readers. The article was in no way an endorsement by International Carwash Association for a specific vehicle washing technique and we stand by our policy of not endorsing any specific companies or products. Find something in this issue we missed? Don't hesitate to let us know at info@carwash.org. SPRING 2016 | CAR WASH MAGAZINE | WWW.CARWASH.ORG 135 http://www.colemanhanna.com http://www.protovest.com http://www.cooper-product.com http://www.wonderwafers.com http://www.modernwash.net http://www.colemanhanna.com http://www.startwithunitec.com http://www.autowashmaintenance.com http://www.avwequipment.com http://www.elektrimmotors.com http://www.innoplast.com http://www.favagrossa.com http://www.autovacinc.com http://www.P&G.com http://www.simoniz.com http://www.turtlewaxpro.com http://www.zepvehiclecare.com/assure http://www.colemanhanna.com http://www.carwash.org http://www.colemanhanna.com http://www.mosmatic.com http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Spring 2016

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
Keeping it Clean
When in drought
Reducing your environmental footprint
Continental divide
Will sympathetic pricing draw customers?
Women in Car Wash
Make money, work with friends
Should the customer have a say in employee pay?
International Profile
Women in Car Wash
Hear and be heard
OSHA update
ICA Annual Report
Creating exceptional managers
When professional contacts get personal
Ten tips for transforming your teams
Becoming an employer of choice
Show me the money
ICA launches new series of events for car wash professionals
CAR WASH Magazine wins award
Take a Tour
Wash Ideas
Focus on a Member
Blast from the Past
Marketing Minute
Download It!
Ask Champ
Top Tweets
Safety Tip
Mea Culpa
Advertiser Index
5 Things

Car Wash - Spring 2016

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