Car Wash - Spring 2016 - (Page 91)
F E AT U R E D S P E A K E R
TEN TIPS FOR
BY CL AU DI A S T. JO HN , SPHR , SHR M-SCP
LET'S FACE IT, managing others is
difficult. Getting others to satisfy your
expectations, perform at the top of their
capacity and display desirable behaviors
at all times can be a challenge for even
the most experienced of managers. And
unfortunately, few of us are given the
training or mentorship necessary to succeed as leaders.
Few people are born with strong leadership skills - we learn and develop
them over time. And as you develop and
strengthen your own skills, remember
that those further down in the organization need to develop those skills as well.
Here are 10 leadership tips that are guaranteed to be helpful for new and experienced managers.
Never complain down.
Leaders at every level of an organization
will see and experience things that may
be frustrating, disappointing or even scary.
The strong leader is the one who keeps
these personal concerns from his or her
subordinates. If you must discuss them,
share them with your peers or superiors.
Nothing kills morale, instills fear or creates
more fodder for gossip than the complaints
of those above us.
Bring three solutions
with your problem.
The strong leader brings subordinates
into the problem-solving business. The
next time someone presents you with a
problem or challenge, ask that she provide
three solutions along with it. Doing so will
require that she invest time and energy into
looking at the problem from a variety of
angles thus developing her own analytical
and problem-solving skills. That doesn't
mean you need to accept all or any of her
solutions, but at least she's invested time
in the process.
SPRING 2016 | CAR WASH MAGAZINE | WWW.CARWASH.ORG
Table of Contents for the Digital Edition of Car Wash - Spring 2016
Letter from the ICA
Meet the Board
By the Numbers
Keeping it Clean
When in drought
Reducing your environmental footprint
Will sympathetic pricing draw customers?
Women in Car Wash
Make money, work with friends
Should the customer have a say in employee pay?
Women in Car Wash
Hear and be heard
ICA Annual Report
Creating exceptional managers
When professional contacts get personal
Ten tips for transforming your teams
Becoming an employer of choice
Show me the money
ICA launches new series of events for car wash professionals
CAR WASH Magazine wins award
Take a Tour
Focus on a Member
Blast from the Past
Car Wash - Spring 2016