Car Wash - Fall 2015 - (Page 86)
we actUallY test oUr
eQUiPment in car washes
becaUse if it Can stand up to
a Car wash, it Can
any advice for successful hiring?
tell us about your business.
We manufacture commercial grade cameras
and recording equipment specific for the car
wash industry, along with several patented
items dealing with vehicle documentation
what do you love most about
Our clients, hands down. They are smart,
friendly, loyal and almost always a pleasure to
work with. it helps that i've owned as many as
four washes at one time, so i understand the
industry and the challenges car washes face
on a day-to-day basis. We actually test our
equipment in car washes because if it can stand
up to a car wash, it can last anywhere.
what's the next big thing for
the security camera industry?
Resolution. We already manufacture iP68-rated
cameras that can take the wet environment
along with stainless steel housings for the
harshest of locations. But resolution, in this
business, equates to power. The more detail
you can pick up from any of your cameras, the
higher your likelihood of catching people doing
damage to the wash. Knowingly or accidentally,
customers do things all the time you shouldn't
have to pay for, so recording high quality
footage is tantamount to fighting claims and
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First, background checks, background checks,
background checks. seriously, background
checks. There are a lot of people who look
great during an interview and have all sorts
of skeletons prowling around in their closets.
second, be real during an interview and know
that people applying are more than likely
nervous. set them at ease. i asked one person i
interviewed what color M&M she would be if she
had to pick, and why. it was epic. No clue what
her answer was, but i remember getting a true
glimpse into who she was during that question.
sometimes it's the off-the-wall questions that
get you the info you need to know. and yes,
she's still with me.
what's your secret to excellent
i bend over backward for my customers
because i truly care about them. i want them
to have a wonderful experience with our
company, keep coming back, and tell their
buddies, too. The car wash industry is large
but tight-knit. You make one person happy,
and you'll get repeat business off of it every
time. Plus, to me, time is money, and i've done
this for fifteen years. i know the tricks and tips
to save both, and that works for everyone.
what's the biggest challenge you see
for business owners today?
honestly? Protecting what they have and staying
relevant in today's world. Car wash owners
and operators tend to stay in the business
for decades, but you have to be able to shift
and adapt to a new clientele, new technology,
changing neighborhood demographic, and more.
You have to be able to morph with all of that and
keep your excitement. Dealing with fraudulent
claims and vandalism when you've never had
to before can be highly damaging - monetarily,
but also to your drive to succeed and love of the
business. so look into companies that will stand
behind you every step of the way so the biggest
problem you have is what scent of little tree you
want next month. Oh, and the answer to that is
strawberry. i love that one!
Table of Contents for the Digital Edition of Car Wash - Fall 2015
Letter from the ICA
Meet the Board
By the Numbers
What do your customers think about your business?
Pricing yourself into profit
Don’t hate the haters
Data security essentials
The Car Wash Show 2015 Best Booth Award
Top 10 employee handbook mistakes
IP surveillance cameras
Grit, the underlying problem for car wash owners
Stand out from the crowd
Update from ICA working group
Women in Car Wash
Blast from the Past
Focus on a Member
Index of Advertisers
Car Wash - Fall 2015