Car Wash - Fall 2016 - 102


5 12
5 THINGS

incredible things
that happen when you
focus on results and people
BY DR. TR AVIS BR ADBERRY

PEOPLE OFTEN DEBATE
what makes a better leader: the nononsense, results-focused type or
the motivational, people-focused
type. New research has provided
the answer - neither.
James Zenger surveyed over
60,000 employees to see which leadership characteristics made leaders
"great" in the eyes of their employees.
Two of the characteristics that Zenger
looked at were "results-focused" and
"people-focused," and he found that
neither characteristic consistently
produced great leadership.
However, leaders who were able
to balance their approach and focus
equally on results and people (which,
according to a study by David Rock,
is less than 1 percent of all leaders)
were seen as great a whopping 72
percent of the time. In other words,
results-focus and people-focus are
weak predictors of great leadership
on their own. It's the potent combination of the two that consistently
makes leaders great.
Leaders who can focus equally on
results and people motivate people
to be their best, without losing sight
of the bigger picture. This balance
enables them to achieve extraordinary results, because they do five
things that few other leaders are able
to accomplish.

THEY
DELIVER
FEEDBACK
FLAWLESSLY.

It takes a tactful
leader to deliver
feedback
that
is accurate and
objective but also
considerate and
inspirational.
Leaders who are
balanced know how
to take into account
the  feelings  and
perspectives of their
employees while
still delivering the
message they need
to hear in order to
improve.

THEY PUT THE RIGHT TEAM
OF PEOPLE TOGETHER TO EXECUTE A PLAN.

Putting together a good plan of attack can require a heavy-handed focus
on results. You have to foresee obstacles, find the right approach and then
make certain you have the right people to make it happen. There are a
lot of good leaders out there who are capable of putting together a perfect
plan. However, it takes a great leader to actually pull a motivated team
of people together who are capable of executing that plan and interested
in doing so. Leaders capable of blending a focus on people into their
results-oriented plans select the ideal people and know their strengths
and weaknesses and how these can be made to work together.

3

THEY SOLVE PROBLEMS AS A TEAM.

Research shows that poorly structured meetings stifle creativity and hinder
teams from reaching good solutions. Often this is because people either
yield to the most outspoken member of the team, are afraid to share their
opinions or don't know how to effectively critique others' ideas. When
results-focused leaders bring a people-focused mentality to the table, they
create the right environment for new ideas to thrive. These leaders are
able to draw out as many good ideas from their team as possible while
prudently steering a process that creates workable solutions.

4

THEY HIRE THE BEST EMPLOYEES.

The foundation of any good company is a great hiring system. Effective hiring leads to high
levels of performance, a strong workplace culture, and a high retention rate. We've all seen new
hires who are brilliant but a horrible fit socially. Likewise, we've all experienced the new hire
who fits in socially and makes friends but who doesn't produce quality work. Great leaders know
how to find employees who both do their jobs effectively and are good social and cultural fits.
This kind of hire builds morale and improves your bottom line.

Dr. Travis Bradberry is the award-winning coauthor of Emotional
Intelligence 2.0 and the cofounder of TalentSmart®, the world's leading
provider of emotional intelligence tests and training serving more than
75 percent of Fortune 500 companies. His bestselling books have been
translated into 25 languages and are available in more than 150 countries.

102

CAR WASH MAGAZINE | WWW.CARWASH.ORG |

THEY BALANCE WORK AND FUN.

There are plenty of bosses out there who know how to have fun.
Unfortunately, this is often at the expense of results. And for every
boss out there who has a bit too much fun, there's one who doesn't
know how to have any fun at all. It takes a balanced leader to
know how to motivate and push employees to be their best but to
also have the wherewithal to slow it down at the appropriate time
in order to celebrate results and have fun. This balance prevents
burnout, builds a great culture and gets results.

FALL 2016


http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Fall 2016

Letter from the ICA
By the Numbers
Overheard Online
Shifting gears: Predictions in a growing industry
7 business trends to leverage in 2017
First ever full-service fueling
Coming clean on property taxes
3 global talentmanagement trends every manager should understand
The psychology behind purchasing
Are on-vehicle cameras a concern for car washes?
Working overtime
Randy Shick finds perfect fit in the car wash industry
Creating and cultivating loyalty
Inspiring people to shine
Women in Car Washing
Take a Tour
Wash Ideas
Focus on a Member
Blast from the Past
Download It!
Marketing Minute
Ask Champ
Top Tweets
Index of Advertisers
5 Things
Car Wash - Fall 2016 - bellyband1
Car Wash - Fall 2016 - bellyband2
Car Wash - Fall 2016 - cover1
Car Wash - Fall 2016 - cover2
Car Wash - Fall 2016 - 3
Car Wash - Fall 2016 - 4
Car Wash - Fall 2016 - 5
Car Wash - Fall 2016 - 6
Car Wash - Fall 2016 - 7
Car Wash - Fall 2016 - 8
Car Wash - Fall 2016 - 9
Car Wash - Fall 2016 - 10
Car Wash - Fall 2016 - Letter from the ICA
Car Wash - Fall 2016 - 12
Car Wash - Fall 2016 - 13
Car Wash - Fall 2016 - By the Numbers
Car Wash - Fall 2016 - 15
Car Wash - Fall 2016 - 16
Car Wash - Fall 2016 - Overheard Online
Car Wash - Fall 2016 - Shifting gears: Predictions in a growing industry
Car Wash - Fall 2016 - 19
Car Wash - Fall 2016 - 20
Car Wash - Fall 2016 - 21
Car Wash - Fall 2016 - 22
Car Wash - Fall 2016 - 23
Car Wash - Fall 2016 - 24
Car Wash - Fall 2016 - 25
Car Wash - Fall 2016 - 26
Car Wash - Fall 2016 - 27
Car Wash - Fall 2016 - 7 business trends to leverage in 2017
Car Wash - Fall 2016 - 29
Car Wash - Fall 2016 - 30
Car Wash - Fall 2016 - 31
Car Wash - Fall 2016 - 32
Car Wash - Fall 2016 - 33
Car Wash - Fall 2016 - 34
Car Wash - Fall 2016 - First ever full-service fueling
Car Wash - Fall 2016 - 36
Car Wash - Fall 2016 - 37
Car Wash - Fall 2016 - 38
Car Wash - Fall 2016 - 39
Car Wash - Fall 2016 - 40
Car Wash - Fall 2016 - 41
Car Wash - Fall 2016 - 42
Car Wash - Fall 2016 - Coming clean on property taxes
Car Wash - Fall 2016 - 44
Car Wash - Fall 2016 - 45
Car Wash - Fall 2016 - 3 global talentmanagement trends every manager should understand
Car Wash - Fall 2016 - 47
Car Wash - Fall 2016 - 48
Car Wash - Fall 2016 - 49
Car Wash - Fall 2016 - 50
Car Wash - Fall 2016 - 51
Car Wash - Fall 2016 - 52
Car Wash - Fall 2016 - 53
Car Wash - Fall 2016 - The psychology behind purchasing
Car Wash - Fall 2016 - 55
Car Wash - Fall 2016 - 56
Car Wash - Fall 2016 - 57
Car Wash - Fall 2016 - 58
Car Wash - Fall 2016 - 59
Car Wash - Fall 2016 - 60
Car Wash - Fall 2016 - 61
Car Wash - Fall 2016 - 62
Car Wash - Fall 2016 - Are on-vehicle cameras a concern for car washes?
Car Wash - Fall 2016 - 64
Car Wash - Fall 2016 - 65
Car Wash - Fall 2016 - Working overtime
Car Wash - Fall 2016 - 67
Car Wash - Fall 2016 - 68
Car Wash - Fall 2016 - 69
Car Wash - Fall 2016 - 70
Car Wash - Fall 2016 - 71
Car Wash - Fall 2016 - 72
Car Wash - Fall 2016 - Randy Shick finds perfect fit in the car wash industry
Car Wash - Fall 2016 - 74
Car Wash - Fall 2016 - 75
Car Wash - Fall 2016 - Creating and cultivating loyalty
Car Wash - Fall 2016 - 77
Car Wash - Fall 2016 - 78
Car Wash - Fall 2016 - 79
Car Wash - Fall 2016 - 80
Car Wash - Fall 2016 - 81
Car Wash - Fall 2016 - 82
Car Wash - Fall 2016 - Inspiring people to shine
Car Wash - Fall 2016 - 84
Car Wash - Fall 2016 - Women in Car Washing
Car Wash - Fall 2016 - Take a Tour
Car Wash - Fall 2016 - 87
Car Wash - Fall 2016 - 88
Car Wash - Fall 2016 - 89
Car Wash - Fall 2016 - Wash Ideas
Car Wash - Fall 2016 - Focus on a Member
Car Wash - Fall 2016 - Blast from the Past
Car Wash - Fall 2016 - 93
Car Wash - Fall 2016 - Download It!
Car Wash - Fall 2016 - Marketing Minute
Car Wash - Fall 2016 - 96
Car Wash - Fall 2016 - Ask Champ
Car Wash - Fall 2016 - Top Tweets
Car Wash - Fall 2016 - Index of Advertisers
Car Wash - Fall 2016 - 100
Car Wash - Fall 2016 - 101
Car Wash - Fall 2016 - 5 Things
Car Wash - Fall 2016 - cover3
Car Wash - Fall 2016 - cover4
Car Wash - Fall 2016 - outsert1
Car Wash - Fall 2016 - outsert2
Car Wash - Fall 2016 - outsert3
Car Wash - Fall 2016 - outsert4
Car Wash - Fall 2016 - outsert5
Car Wash - Fall 2016 - outsert6
Car Wash - Fall 2016 - outsert7
Car Wash - Fall 2016 - outsert8
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