Car Wash - Fall 2017 - 58

Here are the
12 COMMANDMENTS
OF LEADERSHIP,
according to
leadership-development
coach, keynote speaker
and author Rick Kolster.
1. Do it now!
2. If not now, when?
3. Take the initiative, get creative,
be innovative.
4. Give back more
than you take.
5. Make a decision - right
or wrong - but make something
happen. If you are right, great!
If you are wrong,
you won't make that
mistake again.
6. Ask questions
if you don't know.
7. If it's broke, fix it. If you can't
fix it, find out who can.
8. A positive attitude and belief in
yourself leads to success.
9. A negative attitude and doubt
in yourself leads
to failure.
10. Think before you speak!
11. See the job as something you
do, not as something
you have to do.
12. Be nice!

58

"This concept of values-based servant
leadership is the future of leadership," said
Kolster, the author of the leadership development book "Roll Up Your Sleeves and
Get to Work."
"The executives showed the young
employees that they were willing to get
down and dirty and weren't afraid to
do the work, whatever it takes to get it
done," he said. "A leader has to show
people how to follow him or her. Lead
by example, and don't be afraid to get
your hands dirty."
For car wash operators, leading by
example means taking time when possible to do all the things they've hired their
employees to do: greeting customers,
working the cash register and even drying cars. By showing their employees an
attention to detail and a commitment to
service, car wash operators can prove that
no job task is unimportant or beneath the
boss, and they can eliminate excuses for a
halfhearted effort. No employee will be
able to say, "I didn't know," or, "No one
showed me how to do it."
In short, hands-on leadership can validate the old saying that a good leader
never asks someone to do something he's
unwilling to do himself, Kolster said.
The team concept is often talked
about in the workplace but is easy for
employees to ridicule if it isn't backed
up by action. After all, employees show
up to work each day to better themselves,
and when it comes time to pay the bills,
we're all on our own. But car wash operators can make the concept of teamwork
more than just a workplace buzzword by
actively fostering a team environment.
Kolster encourages car wash operators
to reach out to local community organizations so employees can voluntarily
participate together in community service projects - especially when the longrange weather forecast calls for rain and
business is certain to be slow. Car wash
operators also can literally make their
employees a team by having the company
join a softball or bowling league.
"The approach with this new generation
of people is to get buy-in," Kolster said.
"The millennial generation is looking for
direction, guidance and something to buy
into, something to believe in, so a good
leader gives them something to buy into.
You have to take that initiative."

CAR WASH MAGAZINE | WWW.CARWASH.ORG |

FALL 2017

BEWARE OF
CRACKING THE WHIP

In an era when social media is dominant
and seemingly everyone has a Facebook
account, managers who are stereotypically
hard-line and highly critical disciplinarians
face risks that their predecessors did not,
according to Barbara Kellerman, the James
MacGregor Burns Lecturer in Public
Leadership at the John F. Kennedy School
of Government at Harvard University.
Kellerman, whose books include "Bad
Leadership: What It Is, How It Happens,
Why It Matters," said car wash operators
should beware of becoming a "callous
leader." Managers who fail to care about
employees as people and treat them without respect risk subjecting themselves and
their businesses to public embarrassment.
"There's a higher level of consciousness
among leaders and managers in workplaces
now that they should be somewhat more
conciliatory, tolerant and decent toward
employees because the capacity for people
to retaliate online is obviously very great,"
she said. "There's no one in a position of
leadership or management anymore who is
not vulnerable to the changes in technology
and culture that make people feel much freer
about criticizing their superiors."
This is especially true right now in the
United States, where the unemployment
rate dipped to 4.3 percent in early August,
a 16-year low that represented nearly full
employment. Entry-level, low-paying jobs are
far more abundant than just a few years ago,
so employees are less likely to endure harsh
treatment because they fear losing their job.
Instead, Kellerman said car wash operators should make an effort to get to know
each employee and what motivates him or
her. If an employee is attending school or
has a child or elderly parent to care for, the
car wash operator should try to be as flexible as possible to help that employee meet
obligations outside of work. Employees who
feel valued are more likely to be loyal to
their employer and strive to meet their
obligations at work.
Similarly, creating a good workplace
environment - with clean restrooms, a
break room and basics like water and coffee - tells employees that their bosses care
about their comfort.
"I'm a huge believer in the power of
simple, common decency and human kindness toward employees and subordinates,"


http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Fall 2017

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
Globetrotting
Waterway Gas & Wash
Rising stars
You've made it... now what?
Kadelyn Burgess, Crew Car Wash
Roll up your sleeves
They say they want a revolution
Lessons pave the way to success
Car Wash Excellence Summit
Carina Spurlock, Mister Car Wash
Shaun Nordgaarden, Waterway Gas & Wash
Automotive technology
... And now I own a car wash
“The How of Car Washing”
Take a Tour: Wash N Roll
Blast from the Past
Marketing Minute
Download It!
Ask Champ
Top Tweets
Advertiser Index
5 Things
Car Wash - Fall 2017 - Intro
Car Wash - Fall 2017 - belyband1
Car Wash - Fall 2017 - bellyband2
Car Wash - Fall 2017 - cover1
Car Wash - Fall 2017 - cover2
Car Wash - Fall 2017 - 3
Car Wash - Fall 2017 - 4
Car Wash - Fall 2017 - 5
Car Wash - Fall 2017 - 6
Car Wash - Fall 2017 - 7
Car Wash - Fall 2017 - 8
Car Wash - Fall 2017 - 9
Car Wash - Fall 2017 - 10
Car Wash - Fall 2017 - 11
Car Wash - Fall 2017 - 12
Car Wash - Fall 2017 - Letter from the ICA
Car Wash - Fall 2017 - 14
Car Wash - Fall 2017 - Meet the Board
Car Wash - Fall 2017 - 16
Car Wash - Fall 2017 - 17
Car Wash - Fall 2017 - By the Numbers
Car Wash - Fall 2017 - 19
Car Wash - Fall 2017 - 20
Car Wash - Fall 2017 - 21
Car Wash - Fall 2017 - 22
Car Wash - Fall 2017 - Overheard Online
Car Wash - Fall 2017 - 24
Car Wash - Fall 2017 - 25
Car Wash - Fall 2017 - Globetrotting
Car Wash - Fall 2017 - 27
Car Wash - Fall 2017 - 28
Car Wash - Fall 2017 - 29
Car Wash - Fall 2017 - 30
Car Wash - Fall 2017 - 31
Car Wash - Fall 2017 - 32
Car Wash - Fall 2017 - 33
Car Wash - Fall 2017 - 34
Car Wash - Fall 2017 - 35
Car Wash - Fall 2017 - Waterway Gas & Wash
Car Wash - Fall 2017 - 37
Car Wash - Fall 2017 - 38
Car Wash - Fall 2017 - 39
Car Wash - Fall 2017 - 40
Car Wash - Fall 2017 - 41
Car Wash - Fall 2017 - 42
Car Wash - Fall 2017 - Rising stars
Car Wash - Fall 2017 - 44
Car Wash - Fall 2017 - 45
Car Wash - Fall 2017 - 46
Car Wash - Fall 2017 - 47
Car Wash - Fall 2017 - 48
Car Wash - Fall 2017 - 49
Car Wash - Fall 2017 - 50
Car Wash - Fall 2017 - You've made it... now what?
Car Wash - Fall 2017 - 52
Car Wash - Fall 2017 - 53
Car Wash - Fall 2017 - 54
Car Wash - Fall 2017 - Kadelyn Burgess, Crew Car Wash
Car Wash - Fall 2017 - Roll up your sleeves
Car Wash - Fall 2017 - 57
Car Wash - Fall 2017 - 58
Car Wash - Fall 2017 - 59
Car Wash - Fall 2017 - 60
Car Wash - Fall 2017 - 61
Car Wash - Fall 2017 - 62
Car Wash - Fall 2017 - 63
Car Wash - Fall 2017 - They say they want a revolution
Car Wash - Fall 2017 - 65
Car Wash - Fall 2017 - 66
Car Wash - Fall 2017 - 67
Car Wash - Fall 2017 - 68
Car Wash - Fall 2017 - 69
Car Wash - Fall 2017 - 70
Car Wash - Fall 2017 - 71
Car Wash - Fall 2017 - 72
Car Wash - Fall 2017 - 73
Car Wash - Fall 2017 - 74
Car Wash - Fall 2017 - 75
Car Wash - Fall 2017 - 76
Car Wash - Fall 2017 - Lessons pave the way to success
Car Wash - Fall 2017 - 78
Car Wash - Fall 2017 - 79
Car Wash - Fall 2017 - 80
Car Wash - Fall 2017 - Car Wash Excellence Summit
Car Wash - Fall 2017 - 82
Car Wash - Fall 2017 - 83
Car Wash - Fall 2017 - 84
Car Wash - Fall 2017 - Carina Spurlock, Mister Car Wash
Car Wash - Fall 2017 - 86
Car Wash - Fall 2017 - 87
Car Wash - Fall 2017 - 88
Car Wash - Fall 2017 - Shaun Nordgaarden, Waterway Gas & Wash
Car Wash - Fall 2017 - 90
Car Wash - Fall 2017 - 91
Car Wash - Fall 2017 - Automotive technology
Car Wash - Fall 2017 - 93
Car Wash - Fall 2017 - 94
Car Wash - Fall 2017 - ... And now I own a car wash
Car Wash - Fall 2017 - 96
Car Wash - Fall 2017 - 97
Car Wash - Fall 2017 - 98
Car Wash - Fall 2017 - “The How of Car Washing”
Car Wash - Fall 2017 - Take a Tour: Wash N Roll
Car Wash - Fall 2017 - 101
Car Wash - Fall 2017 - 102
Car Wash - Fall 2017 - 103
Car Wash - Fall 2017 - 104
Car Wash - Fall 2017 - 105
Car Wash - Fall 2017 - 106
Car Wash - Fall 2017 - 107
Car Wash - Fall 2017 - Blast from the Past
Car Wash - Fall 2017 - 109
Car Wash - Fall 2017 - 110
Car Wash - Fall 2017 - Marketing Minute
Car Wash - Fall 2017 - 112
Car Wash - Fall 2017 - Download It!
Car Wash - Fall 2017 - Ask Champ
Car Wash - Fall 2017 - Top Tweets
Car Wash - Fall 2017 - 116
Car Wash - Fall 2017 - Advertiser Index
Car Wash - Fall 2017 - 118
Car Wash - Fall 2017 - 119
Car Wash - Fall 2017 - 120
Car Wash - Fall 2017 - 121
Car Wash - Fall 2017 - 5 Things
Car Wash - Fall 2017 - cover3
Car Wash - Fall 2017 - cover4
Car Wash - Fall 2017 - outsert1
Car Wash - Fall 2017 - outsert2
Car Wash - Fall 2017 - outsert3
Car Wash - Fall 2017 - outsert4
Car Wash - Fall 2017 - outsert5
Car Wash - Fall 2017 - outsert6
Car Wash - Fall 2017 - outsert7
Car Wash - Fall 2017 - outsert8
Car Wash - Fall 2017 - outsert9
Car Wash - Fall 2017 - outsert10
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