Car Wash - Fall 2017 - 60

Kellerman said, "particularly in lowerpaying jobs. There's usually no price to
be paid for simple human decency. We're
not talking about higher salaries or more
generous benefits, so there really is no literal cost to creating a workplace that values
kindness - not occasionally but as part of
the everyday culture.
"Certainly, one of the contemporary
workplace fads is a flatter hierarchy and
more equity and teamwork and empowerment, but there is often a gap between the
language and how that really gets played
out, so that makes it all the more important
in this culture of team to make sure that at
least some of it is realized."

RECOGNIZING YOUR MVPS

On any team, some players simply outperform the others, and to retain employees
and keep morale high, there's simply no
substitute for a little recognition, according
to Andrew J. DuBrin, a professor emeritus
at Rochester Institute of Technology whose
books include "Leadership: Research
Findings, Practice, and Skills."
Managers should give annual raises

when their budgets allow it, but there are
far less expensive ways to show gratitude
for a job well done. A gift card to a local
restaurant for the employee of the month
or a worker who reaches a milestone such
as three years of service shows that workers'
efforts are noticed and appreciated and
can inspire underachieving employees to
step it up, DuBrin said. When the group
as a whole has performed well, perhaps by
handling an especially busy weekend with
aplomb, a workplace pizza party can boost
morale for a relatively modest expense.
Car wash operators also should provide specific feedback to employees to
acknowledge exemplary performance, a
strategy that can be especially meaningful
to employees when done in front of their
coworkers, DuBrin said.
The opposite holds true for criticism or
a warning that an employee will be fired
if he or she doesn't improve performance.
Embarrassing an employee in front of
peers is more likely to embitter than inspire
improvement, and other employees will
fear that they too might get called out in
front of the group if they slip. Criticism

should be constructive, with the manager
first acknowledging what the employee did
well and then offering specific instructions
for improvement.
When possible, car wash operators
should share with their employees information about how the company is doing
and what lies ahead. Is there a revenue goal
for the year or plans to expand? Will the
employees benefit if the car wash achieves
its goals? Do the employees have suggestions about how the car wash can reach
those objectives?
"It's very important to give them a picture of the future and how they fit into
it - what are we really trying to accomplish here?" DuBrin said. "Another really
important trend is to listen to your workers
and get suggestions from even the most
basic, entry-level worker. Ask him or her,
'What have you observed lately? How can
we improve? What can I do to make your
job easier?' The idea is to let them participate in creating the kind of workplace
environment that will make them want to
stay, because retaining good employees is
a challenge for every business."

Car wash operators looking to improve their leadership skills have a wealth of books to choose
from. Here are 10 of the most popular, according to Amazon.com.
1. "The Power of Positive Leadership: How and Why Positive Leaders Transform Teams
and Organizations and Change the World," by Jon Gordon (2017)
2. "Leadership: Theory and Practice, Seventh Edition,"
by Peter G. Northouse (2015)
3. "It Worked for Me: In Life and Leadership,"
by Colin Powell (2014)
4. "Leadership: Research Findings, Practice, and Skills,"
by Andrew J. DuBrin (2015)
5. "On Fire at Work: How Great Companies Ignite Passion in Their
People Without Burning Them Out," by Eric Chester (2015)
6. "Spark: How to Lead Yourself and Others to Greater Success,"
by Angie Morgan, Courtney Lynch and Sean Lynch (2017)
7. "Leadership: A Very Short Introduction," by Keith Grint (2010)
8. "Leadership: Theory, Application, & Skill Development,"
by Robert N. Lussier and Christopher F. Achua (2015)
9.

"Leadership: Enhancing the Lessons of Experience," by Richard L. Hughes and Robert C. Ginnett (2014)

10. "Leadership: A Communication Perspective, Sixth Edition," by Michael Z. Hackman and Craig E. Johnson (2013)

60

CAR WASH MAGAZINE | WWW.CARWASH.ORG |

FALL 2017


http://www.Amazon.com http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Fall 2017

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
Globetrotting
Waterway Gas & Wash
Rising stars
You've made it... now what?
Kadelyn Burgess, Crew Car Wash
Roll up your sleeves
They say they want a revolution
Lessons pave the way to success
Car Wash Excellence Summit
Carina Spurlock, Mister Car Wash
Shaun Nordgaarden, Waterway Gas & Wash
Automotive technology
... And now I own a car wash
“The How of Car Washing”
Take a Tour: Wash N Roll
Blast from the Past
Marketing Minute
Download It!
Ask Champ
Top Tweets
Advertiser Index
5 Things
Car Wash - Fall 2017 - Intro
Car Wash - Fall 2017 - belyband1
Car Wash - Fall 2017 - bellyband2
Car Wash - Fall 2017 - cover1
Car Wash - Fall 2017 - cover2
Car Wash - Fall 2017 - 3
Car Wash - Fall 2017 - 4
Car Wash - Fall 2017 - 5
Car Wash - Fall 2017 - 6
Car Wash - Fall 2017 - 7
Car Wash - Fall 2017 - 8
Car Wash - Fall 2017 - 9
Car Wash - Fall 2017 - 10
Car Wash - Fall 2017 - 11
Car Wash - Fall 2017 - 12
Car Wash - Fall 2017 - Letter from the ICA
Car Wash - Fall 2017 - 14
Car Wash - Fall 2017 - Meet the Board
Car Wash - Fall 2017 - 16
Car Wash - Fall 2017 - 17
Car Wash - Fall 2017 - By the Numbers
Car Wash - Fall 2017 - 19
Car Wash - Fall 2017 - 20
Car Wash - Fall 2017 - 21
Car Wash - Fall 2017 - 22
Car Wash - Fall 2017 - Overheard Online
Car Wash - Fall 2017 - 24
Car Wash - Fall 2017 - 25
Car Wash - Fall 2017 - Globetrotting
Car Wash - Fall 2017 - 27
Car Wash - Fall 2017 - 28
Car Wash - Fall 2017 - 29
Car Wash - Fall 2017 - 30
Car Wash - Fall 2017 - 31
Car Wash - Fall 2017 - 32
Car Wash - Fall 2017 - 33
Car Wash - Fall 2017 - 34
Car Wash - Fall 2017 - 35
Car Wash - Fall 2017 - Waterway Gas & Wash
Car Wash - Fall 2017 - 37
Car Wash - Fall 2017 - 38
Car Wash - Fall 2017 - 39
Car Wash - Fall 2017 - 40
Car Wash - Fall 2017 - 41
Car Wash - Fall 2017 - 42
Car Wash - Fall 2017 - Rising stars
Car Wash - Fall 2017 - 44
Car Wash - Fall 2017 - 45
Car Wash - Fall 2017 - 46
Car Wash - Fall 2017 - 47
Car Wash - Fall 2017 - 48
Car Wash - Fall 2017 - 49
Car Wash - Fall 2017 - 50
Car Wash - Fall 2017 - You've made it... now what?
Car Wash - Fall 2017 - 52
Car Wash - Fall 2017 - 53
Car Wash - Fall 2017 - 54
Car Wash - Fall 2017 - Kadelyn Burgess, Crew Car Wash
Car Wash - Fall 2017 - Roll up your sleeves
Car Wash - Fall 2017 - 57
Car Wash - Fall 2017 - 58
Car Wash - Fall 2017 - 59
Car Wash - Fall 2017 - 60
Car Wash - Fall 2017 - 61
Car Wash - Fall 2017 - 62
Car Wash - Fall 2017 - 63
Car Wash - Fall 2017 - They say they want a revolution
Car Wash - Fall 2017 - 65
Car Wash - Fall 2017 - 66
Car Wash - Fall 2017 - 67
Car Wash - Fall 2017 - 68
Car Wash - Fall 2017 - 69
Car Wash - Fall 2017 - 70
Car Wash - Fall 2017 - 71
Car Wash - Fall 2017 - 72
Car Wash - Fall 2017 - 73
Car Wash - Fall 2017 - 74
Car Wash - Fall 2017 - 75
Car Wash - Fall 2017 - 76
Car Wash - Fall 2017 - Lessons pave the way to success
Car Wash - Fall 2017 - 78
Car Wash - Fall 2017 - 79
Car Wash - Fall 2017 - 80
Car Wash - Fall 2017 - Car Wash Excellence Summit
Car Wash - Fall 2017 - 82
Car Wash - Fall 2017 - 83
Car Wash - Fall 2017 - 84
Car Wash - Fall 2017 - Carina Spurlock, Mister Car Wash
Car Wash - Fall 2017 - 86
Car Wash - Fall 2017 - 87
Car Wash - Fall 2017 - 88
Car Wash - Fall 2017 - Shaun Nordgaarden, Waterway Gas & Wash
Car Wash - Fall 2017 - 90
Car Wash - Fall 2017 - 91
Car Wash - Fall 2017 - Automotive technology
Car Wash - Fall 2017 - 93
Car Wash - Fall 2017 - 94
Car Wash - Fall 2017 - ... And now I own a car wash
Car Wash - Fall 2017 - 96
Car Wash - Fall 2017 - 97
Car Wash - Fall 2017 - 98
Car Wash - Fall 2017 - “The How of Car Washing”
Car Wash - Fall 2017 - Take a Tour: Wash N Roll
Car Wash - Fall 2017 - 101
Car Wash - Fall 2017 - 102
Car Wash - Fall 2017 - 103
Car Wash - Fall 2017 - 104
Car Wash - Fall 2017 - 105
Car Wash - Fall 2017 - 106
Car Wash - Fall 2017 - 107
Car Wash - Fall 2017 - Blast from the Past
Car Wash - Fall 2017 - 109
Car Wash - Fall 2017 - 110
Car Wash - Fall 2017 - Marketing Minute
Car Wash - Fall 2017 - 112
Car Wash - Fall 2017 - Download It!
Car Wash - Fall 2017 - Ask Champ
Car Wash - Fall 2017 - Top Tweets
Car Wash - Fall 2017 - 116
Car Wash - Fall 2017 - Advertiser Index
Car Wash - Fall 2017 - 118
Car Wash - Fall 2017 - 119
Car Wash - Fall 2017 - 120
Car Wash - Fall 2017 - 121
Car Wash - Fall 2017 - 5 Things
Car Wash - Fall 2017 - cover3
Car Wash - Fall 2017 - cover4
Car Wash - Fall 2017 - outsert1
Car Wash - Fall 2017 - outsert2
Car Wash - Fall 2017 - outsert3
Car Wash - Fall 2017 - outsert4
Car Wash - Fall 2017 - outsert5
Car Wash - Fall 2017 - outsert6
Car Wash - Fall 2017 - outsert7
Car Wash - Fall 2017 - outsert8
Car Wash - Fall 2017 - outsert9
Car Wash - Fall 2017 - outsert10
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