Car Wash - Fall 2017 - 99

This interview is an excerpt from
"The How of Carwashing" podcast.
For the complete interview, please visit
www.thehowofcarwashing.com.

HOW

"THE
OF CAR WASHING"

Hiring is a Process,
Not an Event!
THE "NOW HIRING" sign is posted at your wash site, you
collect some applications, you hire the first person who can
start immediately (i.e. they breathe!), and you are done with this
arduous task! Of course, you then have to do it all over again next
week, or tomorrow, when you lose another employee.
Employee retention is one of the biggest on-going challenges for
carwash operators. A constant turnover of employees can negatively
impact morale, productivity, safety, customer service and profitability. Not to mention your time, effort and frustration with a
seemingly low-value task.
Many successful carwash operators, however, have a different
view on staffing. They see it as not just a tediously repetitive event,
but as a comprehensive and consistent mission-critical process. A
process, along with the supporting systems, which results in hiring qualified staff and reduced turnover. Which in turn creates a
more positive work environment, improved safety, better customer
service, and higher productivity and profitability.
As with any other important process or function in your business, the key is to develop, implement and execute a system. An
effective hiring process and system requires a comprehensive and
holistic view - from posting the job, through on-going training
and coaching. It's a process, not just a series of disjointed events.
On our podcast show, The How of Carwashing (www.
TheHowOfCarwashing.com), we have addressed the hiring process on several episodes. This includes episodes on recruiting,
screening and on-boarding employees.
On episode 9 of The How of Carwashing, we had the pleasure
of interviewing Steve Gaudreau. Gaudreau is a carwash industry
veteran and the co-founder of Brink Results, a consulting firm
that helps carwash operators improve their operations and hiring

practices. He said that car wash operators often "... are not clear
on who they are looking for" when hiring employees.
That's why it's critical to have a process that includes a detailed
job description and the right advertising for the position, and to
apply techniques and tools during the screening phase to help you
find people with the skills needed to be a successful wash employee.
Developing a hiring process and system may seem like an overwhelming project, but it does not have to be. An effective system
can be simple, and it starts with forms and checklists that are used
consistently. David Begin, who operates two high-volume exterior
express washes in Colorado, has developed an employment checklist to coordinate and document the procedure.
You can download a free copy of this checklist at
TheHowOfCarwashing.com, on the show notes page for episode
23. "This checklist is at the heart of our hiring and on-boarding
process," Begin said. "And it gets completed consistently so that
we don't forget any important steps in the process."
The components of an effective hiring process should include:
* Well-crafted job description and posting
* Thorough employment application
* Comprehensive screening process
* Procedure for what happens on the employee's first day at work
* Employment checklist to execute consistently
* On-Boarding process that includes initial
orientation and training
* On-going training and coaching
Is hiring an art form or a science? We believe it's a combination
of both. It requires experience and an ability to read and understand
people, but you can certainly improve your performance by also
implementing a consistent process and system.

FALL 2017 | CAR WASH MAGAZINE | WWW.CARWASH.ORG

99


http://www.thehowofcarwashing.com http://www.TheHowOfCarwashing.com http://www.TheHowOfCarwashing.com http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Fall 2017

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
Globetrotting
Waterway Gas & Wash
Rising stars
You've made it... now what?
Kadelyn Burgess, Crew Car Wash
Roll up your sleeves
They say they want a revolution
Lessons pave the way to success
Car Wash Excellence Summit
Carina Spurlock, Mister Car Wash
Shaun Nordgaarden, Waterway Gas & Wash
Automotive technology
... And now I own a car wash
“The How of Car Washing”
Take a Tour: Wash N Roll
Blast from the Past
Marketing Minute
Download It!
Ask Champ
Top Tweets
Advertiser Index
5 Things
Car Wash - Fall 2017 - Intro
Car Wash - Fall 2017 - belyband1
Car Wash - Fall 2017 - bellyband2
Car Wash - Fall 2017 - cover1
Car Wash - Fall 2017 - cover2
Car Wash - Fall 2017 - 3
Car Wash - Fall 2017 - 4
Car Wash - Fall 2017 - 5
Car Wash - Fall 2017 - 6
Car Wash - Fall 2017 - 7
Car Wash - Fall 2017 - 8
Car Wash - Fall 2017 - 9
Car Wash - Fall 2017 - 10
Car Wash - Fall 2017 - 11
Car Wash - Fall 2017 - 12
Car Wash - Fall 2017 - Letter from the ICA
Car Wash - Fall 2017 - 14
Car Wash - Fall 2017 - Meet the Board
Car Wash - Fall 2017 - 16
Car Wash - Fall 2017 - 17
Car Wash - Fall 2017 - By the Numbers
Car Wash - Fall 2017 - 19
Car Wash - Fall 2017 - 20
Car Wash - Fall 2017 - 21
Car Wash - Fall 2017 - 22
Car Wash - Fall 2017 - Overheard Online
Car Wash - Fall 2017 - 24
Car Wash - Fall 2017 - 25
Car Wash - Fall 2017 - Globetrotting
Car Wash - Fall 2017 - 27
Car Wash - Fall 2017 - 28
Car Wash - Fall 2017 - 29
Car Wash - Fall 2017 - 30
Car Wash - Fall 2017 - 31
Car Wash - Fall 2017 - 32
Car Wash - Fall 2017 - 33
Car Wash - Fall 2017 - 34
Car Wash - Fall 2017 - 35
Car Wash - Fall 2017 - Waterway Gas & Wash
Car Wash - Fall 2017 - 37
Car Wash - Fall 2017 - 38
Car Wash - Fall 2017 - 39
Car Wash - Fall 2017 - 40
Car Wash - Fall 2017 - 41
Car Wash - Fall 2017 - 42
Car Wash - Fall 2017 - Rising stars
Car Wash - Fall 2017 - 44
Car Wash - Fall 2017 - 45
Car Wash - Fall 2017 - 46
Car Wash - Fall 2017 - 47
Car Wash - Fall 2017 - 48
Car Wash - Fall 2017 - 49
Car Wash - Fall 2017 - 50
Car Wash - Fall 2017 - You've made it... now what?
Car Wash - Fall 2017 - 52
Car Wash - Fall 2017 - 53
Car Wash - Fall 2017 - 54
Car Wash - Fall 2017 - Kadelyn Burgess, Crew Car Wash
Car Wash - Fall 2017 - Roll up your sleeves
Car Wash - Fall 2017 - 57
Car Wash - Fall 2017 - 58
Car Wash - Fall 2017 - 59
Car Wash - Fall 2017 - 60
Car Wash - Fall 2017 - 61
Car Wash - Fall 2017 - 62
Car Wash - Fall 2017 - 63
Car Wash - Fall 2017 - They say they want a revolution
Car Wash - Fall 2017 - 65
Car Wash - Fall 2017 - 66
Car Wash - Fall 2017 - 67
Car Wash - Fall 2017 - 68
Car Wash - Fall 2017 - 69
Car Wash - Fall 2017 - 70
Car Wash - Fall 2017 - 71
Car Wash - Fall 2017 - 72
Car Wash - Fall 2017 - 73
Car Wash - Fall 2017 - 74
Car Wash - Fall 2017 - 75
Car Wash - Fall 2017 - 76
Car Wash - Fall 2017 - Lessons pave the way to success
Car Wash - Fall 2017 - 78
Car Wash - Fall 2017 - 79
Car Wash - Fall 2017 - 80
Car Wash - Fall 2017 - Car Wash Excellence Summit
Car Wash - Fall 2017 - 82
Car Wash - Fall 2017 - 83
Car Wash - Fall 2017 - 84
Car Wash - Fall 2017 - Carina Spurlock, Mister Car Wash
Car Wash - Fall 2017 - 86
Car Wash - Fall 2017 - 87
Car Wash - Fall 2017 - 88
Car Wash - Fall 2017 - Shaun Nordgaarden, Waterway Gas & Wash
Car Wash - Fall 2017 - 90
Car Wash - Fall 2017 - 91
Car Wash - Fall 2017 - Automotive technology
Car Wash - Fall 2017 - 93
Car Wash - Fall 2017 - 94
Car Wash - Fall 2017 - ... And now I own a car wash
Car Wash - Fall 2017 - 96
Car Wash - Fall 2017 - 97
Car Wash - Fall 2017 - 98
Car Wash - Fall 2017 - “The How of Car Washing”
Car Wash - Fall 2017 - Take a Tour: Wash N Roll
Car Wash - Fall 2017 - 101
Car Wash - Fall 2017 - 102
Car Wash - Fall 2017 - 103
Car Wash - Fall 2017 - 104
Car Wash - Fall 2017 - 105
Car Wash - Fall 2017 - 106
Car Wash - Fall 2017 - 107
Car Wash - Fall 2017 - Blast from the Past
Car Wash - Fall 2017 - 109
Car Wash - Fall 2017 - 110
Car Wash - Fall 2017 - Marketing Minute
Car Wash - Fall 2017 - 112
Car Wash - Fall 2017 - Download It!
Car Wash - Fall 2017 - Ask Champ
Car Wash - Fall 2017 - Top Tweets
Car Wash - Fall 2017 - 116
Car Wash - Fall 2017 - Advertiser Index
Car Wash - Fall 2017 - 118
Car Wash - Fall 2017 - 119
Car Wash - Fall 2017 - 120
Car Wash - Fall 2017 - 121
Car Wash - Fall 2017 - 5 Things
Car Wash - Fall 2017 - cover3
Car Wash - Fall 2017 - cover4
Car Wash - Fall 2017 - outsert1
Car Wash - Fall 2017 - outsert2
Car Wash - Fall 2017 - outsert3
Car Wash - Fall 2017 - outsert4
Car Wash - Fall 2017 - outsert5
Car Wash - Fall 2017 - outsert6
Car Wash - Fall 2017 - outsert7
Car Wash - Fall 2017 - outsert8
Car Wash - Fall 2017 - outsert9
Car Wash - Fall 2017 - outsert10
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