Jetrader - Summer 2015 - 16

Customer
Service
and the
Passenger
Experience
From expanded connectivity
to wider seats, passengers
benefit from commercial
aviation's continual push
for innovative comfort
and design
By Benét Wilson

A

As customers demand higher levels of service, the latest technology and an overall better experience, how will aircraft
manufacturers and their airline partners
respond? We take a look at how to achieve
that while still keeping an eye on the
bottom line.
The newest commercial aircraft to come
to the market is the Airbus A350 XWB.
The widebody jet was delivered to launch
customer Qatar Airways in December 2014.
The manufacturer said the A350's 220-inch
fuselage cross-section was specifically
designed for an optimum travel experience in all classes of service, with more

A business class seat aboard a Qatar Airways A350 XWB.

personal space for passengers on longrange flights.
In its cabin design, the A350 uses what
Airbus calls smooth curves, flowing lines,
innovating lighting and wide windows, with
straighter side walls and a flat floor in the
cabin to boost passengers' overall comfort
and spaciousness. The jet also features a
high-precision air management system and
a fourth-generation inflight entertainment
system with individual seat monitors.
Qatar Airways' A350 includes innovations it says takes passenger comfort to
a new level. In business class, the aircraft
features individual power ports, stowage

16 The official publication of the International Society of Transport Aircraft Trading

for two rollerboards in the overhead
bins, an 80-inch lie-flat seat, a refreshment area, a fourth-generation inflight
entertainment system that features more
than 1,000 options and Wi-Fi connectivity. In economy, the cabin features
3-3-3 abreast seating and an 18-inch wide
seat, along with the IFE system and Wi-Fi
connectivity.

JetBlue: A Great
Passenger Experience
New York-based JetBlue has made creating a great passenger experience an
integral part of its business strategy.



Jetrader - Summer 2015

Table of Contents for the Digital Edition of Jetrader - Summer 2015

A Message from the President
Calendar/News
Q&A: Raymond Sisson, Chief Executive Officer and President, AWAS
Customer Service and the Passenger Experience
State of the Regions: Asia
ISTAT Asia Draws Record Attendance
Thank You from the ISTAT Foundation
ISTAT Americas 2015
The Top 5 Reasons to Visit Prague
Aviation History
Aircraft Appraisals
ISTAT Foundation
Advertiser.com
Advertiser Index
Jetrader - Summer 2015 - cover1
Jetrader - Summer 2015 - cover2
Jetrader - Summer 2015 - 3
Jetrader - Summer 2015 - 4
Jetrader - Summer 2015 - 5
Jetrader - Summer 2015 - 6
Jetrader - Summer 2015 - A Message from the President
Jetrader - Summer 2015 - 8
Jetrader - Summer 2015 - 9
Jetrader - Summer 2015 - Calendar/News
Jetrader - Summer 2015 - 11
Jetrader - Summer 2015 - Q&A: Raymond Sisson, Chief Executive Officer and President, AWAS
Jetrader - Summer 2015 - 13
Jetrader - Summer 2015 - 14
Jetrader - Summer 2015 - 15
Jetrader - Summer 2015 - Customer Service and the Passenger Experience
Jetrader - Summer 2015 - 17
Jetrader - Summer 2015 - 18
Jetrader - Summer 2015 - 19
Jetrader - Summer 2015 - State of the Regions: Asia
Jetrader - Summer 2015 - 21
Jetrader - Summer 2015 - ISTAT Asia Draws Record Attendance
Jetrader - Summer 2015 - 23
Jetrader - Summer 2015 - 24
Jetrader - Summer 2015 - 25
Jetrader - Summer 2015 - 26
Jetrader - Summer 2015 - 27
Jetrader - Summer 2015 - 28
Jetrader - Summer 2015 - Thank You from the ISTAT Foundation
Jetrader - Summer 2015 - ISTAT Americas 2015
Jetrader - Summer 2015 - 31
Jetrader - Summer 2015 - 32
Jetrader - Summer 2015 - 33
Jetrader - Summer 2015 - 34
Jetrader - Summer 2015 - 35
Jetrader - Summer 2015 - 36
Jetrader - Summer 2015 - 37
Jetrader - Summer 2015 - The Top 5 Reasons to Visit Prague
Jetrader - Summer 2015 - 39
Jetrader - Summer 2015 - Aviation History
Jetrader - Summer 2015 - 41
Jetrader - Summer 2015 - 42
Jetrader - Summer 2015 - 43
Jetrader - Summer 2015 - 44
Jetrader - Summer 2015 - Aircraft Appraisals
Jetrader - Summer 2015 - 46
Jetrader - Summer 2015 - 47
Jetrader - Summer 2015 - ISTAT Foundation
Jetrader - Summer 2015 - 49
Jetrader - Summer 2015 - Advertiser Index
Jetrader - Summer 2015 - cover3
Jetrader - Summer 2015 - cover4
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