The Call - Spring 2013 - (Page ebelly1)

Table of Contents for the Digital Edition of The Call - Spring 2013

President’s Message
From the CEO
Government Affairs
Tech Trends
Education & Operational Issues
Expect the Unexpected & Prepare
The 9-1-1 Call-Taker’s Role in a Safer America
A Star-Studded Event
Beyond the Conferences
5 Things Great Leaders Do and Failing Ones Don’t
Navigating the Landscape of Multiple Generations
Why Is It So Diffi cult to Implement Change?
Index of Advertisers/

The Call - Spring 2013