The Call - Spring 2018 - 14

F E AT U R E

DROGATNEV/SHUTTERSTOCK.COM

9-1-1

FOR

need to invest in creating a "gold
standard" in address databases that
meets this dynamic need. The good
news is, the entire government
enterprise that each public safety
organization is a part of stands to
benefit greatly from this investment
and, as such, should be leveraged to
contribute to the effort!

By Jeff Ledbetter, GISP, PMP, and Beth Christenson

"Another No Record Found?"
How often has this sentiment been uttered in frustration in
your center? Locating a 9-1-1 caller is your first job, and it's a
major challenge in the current state of E9-1-1 to deliver solid
location data. A nuanced discussion is required to understand
why it's so difficult. Sometimes it seems like we should summon
Robert Stack out of the 1990s and have him do an "Unsolved
Mysteries" segment on the issue. While NG9-1-1 won't make the
need for a nuance discussion go away, the challenge to deliver
solid location data will become more manageable.
Leveraging reliable and well-established technologies,
like the Geographical Information System (GIS), will make
the challenge more manageable. No network or database,
however, does any good without complete and accurate data.
Public-safety-grade addressing is a requirement for NG9-1-1.
It's important to recognize that GIS-based address points are
critical to any enterprise that provides services to a location.
This is true for a variety of organizations, from the United States
Postal Service delivering mail to a location, to the local water
utility delivering water to a service location.
That said, no other enterprise depends on accurate and
complete addressing to save lives and serve citizens as does
public safety. Because of this, public safety organizations

14

BETTER

| THE CALL | ISSUE NO. 27

An Old Adage That's
True in Addressing
It only takes one bad
(or missing) apple to spoil
the bushel

What is an Address?
You may think this is an easy
question, but address nerds can go on for days answering it!
Let's rely on NENA-ADM-000.21-2017, the NENA Master Glossary
of 9-1-1 Terminology, for definitions.
1. Civic Location: "Any city-style address that includes a house
number and a street name is considered a Civic Address.
Civic Addresses include a community name that may or
may not be recognized by the USPS or be MSAG valid. Civic
Addresses may be used as Postal address if recognized by
the USPS. Civic Addresses may be used as MSAG addresses if
they are an exact match to the MSAG address. A rural route
delivery address or FPO or APO address is not considered a
Civic Address."
2. Dispatchable Location: "A location determined by a
telecommunicator that is derived from an ALI Response (in
E9-1-1) or derived from a PIDF-LO (in NG9-1-1) represented
as a civic location or geodetic location and sometimes
modified after communication with a caller that contains
enough detail for accurately dispatching emergency."
The civic location best represents what the man on the
street thinks of as an address. The dispatchable location
represents the biggest difference between addressing for other
purposes and public-safety-grade addressing. A dispatchable
location may be a location where a civic location has not been
assigned. For example, that statue of the town founder in that
spectacular downtown park in Anytown, USA, is a notable
landmark-but most visitors don't know its address. When
a telecommunicator asks, "What is the address you're calling



Table of Contents for the Digital Edition of The Call - Spring 2018

President’s Message
From the CEO
Government Affairs
Why Becoming an ENP is a Worthy Goal
Better Addressing for 9-1-1
Operations
Enabling Rapid Rescue Geospatial Intelligence Proves a Powerful Tool for Emergency Response
Education & Training
Tech Trends
Index to Advertisers/Advertisers.com
The Call - Spring 2018 - Intro
The Call - Spring 2018 - bellyband1
The Call - Spring 2018 - bellyband2
The Call - Spring 2018 - cover1
The Call - Spring 2018 - cover2
The Call - Spring 2018 - 3
The Call - Spring 2018 - 4
The Call - Spring 2018 - 5
The Call - Spring 2018 - 6
The Call - Spring 2018 - 7
The Call - Spring 2018 - 8
The Call - Spring 2018 - President’s Message
The Call - Spring 2018 - From the CEO
The Call - Spring 2018 - Government Affairs
The Call - Spring 2018 - Why Becoming an ENP is a Worthy Goal
The Call - Spring 2018 - 13
The Call - Spring 2018 - Better Addressing for 9-1-1
The Call - Spring 2018 - 15
The Call - Spring 2018 - 16
The Call - Spring 2018 - Operations
The Call - Spring 2018 - 18
The Call - Spring 2018 - Enabling Rapid Rescue Geospatial Intelligence Proves a Powerful Tool for Emergency Response
The Call - Spring 2018 - 20
The Call - Spring 2018 - Education & Training
The Call - Spring 2018 - 22
The Call - Spring 2018 - 23
The Call - Spring 2018 - 24
The Call - Spring 2018 - 25
The Call - Spring 2018 - Tech Trends
The Call - Spring 2018 - Index to Advertisers/Advertisers.com
The Call - Spring 2018 - cover4
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