The Call - Summer 2014 - (Page 9)
P R E S I DE N T 'S M E S S AG E
New NENA President Looks to the Future
Long ago, I learned the value of getting involved
and volunteering. I was a 20-year-old college
intern who was thrilled to have landed a job at
Tarrant County 9-1-1 District as a public educator.
That is where I got my start in this industry.
Tarrant County 9-1-1 is where 9-1-1 got into my
blood. As I look back, I remember two important
lessons they taught me. Enjoy your work and get
involved. Those lessons ended up becoming core
values that I still believe in today.
I moved on to work for the North Central Texas
Council of Governments and have been there for
over 23 years. I quickly became involved in NENA
on a state level and by 1999, I was appointed to the
NENA Educational Advisory Board, where I got my
first taste of NENA on a national level. I am blessed
to be a part of this wonderful industry and of NENA,
which is an Association made up of great people.
I have had many members mentor and support me
in my professional growth. There is great value in the
networking opportunities NENA provides.
At the national level in recent years, we've focused
on making NENA financially strong. We have built
THAT I STILL
bridges of cooperation with members of Congress,
the FCC, and other agencies. Our CEO, staff, and
board have done a really good job in addressing
issues inherent with implementing 9-1-1. Now, we
are ready to take the next step as an Association with
the implementation of formal strategic planning at
the national level. In the next 12 months, we want
to make sure our volunteers, the members of our
committees, and the state chapters are familiar with
NENA's "big picture" goals and objectives. In this
way, together, we can work toward the same things.
Strategic planning focuses our energy and ensures
that we do not duplicate efforts.
NENA stands ready for improvement in all areas
of the Association. We understand that reinventing
ourselves keeps us current and at a maximum level of
productivity. I commit to working with our members
and volunteers in making NENA the best it can be. My
husband, the Eagle Scout, taught me that you always
leave a place better than you found it. That is my goal
over the next year - but not as an individual; we
must foster this improvement together.
The NENA Board has already identified some of
the goals we will address this coming year. One of
these goals revolves around Next Generation 9-1-1.
I have seen a lot of apathy and resistance to Next
Generation 9-1-1. We want to change that! NENA
has always been the go-to association for 9-1-1
professionals. NENA continues to educate people to
see the value and benefits of moving forward with
Next Generation 9-1-1. We are providing resources
to encourage people to actually implement Next
Generation 9-1-1. Along with that comes education,
training, and building standards. NENA will continue
to work in partnership and collaboration with
other organizations in public safety to get forward
movement of Next Generation 9-1-1. It will take all of
us working as a team to make this dream a reality. Let
us stop just talking about it and make it happen!
At our membership meeting in Nashville
in June, a bylaw change was adopted to add a
telecommunicator membership designation. NENA
recognizes that 9-1-1 telecommunicators are not just
in a job, but a career; and in many cases, a calling.
I am excited to see how NENA can assist in fostering
the development of this special membership
category. The TC Caucus has already started
holding monthly conference calls and discussing
One of my favorite catch-phrases is "NENA is
the voice of 9-1-1." Right now, more than ever, you
can be the voice of 9-1-1. You are on the ground
floor with the new technology that is changing the
face of public safety communications. You can be
part of the solution. By getting involved, you can
write the policies, determine the protocols, and
pioneer the best practices. As a member of NENA,
you have the opportunity to play a role in the future
of 9-1-1. My dear departed friend, Ron Cottingham,
used to always say, "There are people who work in
9-1-1 and there are 9-1-1 people." Which are you?
I issue a challenge to each and every one of you.
It's the same challenge I received as an intern so
many years ago in Tarrant County:
Love what you do. Let your passion shine through.
Get involved, because the more you give, the more
Make things better.
I am honored to serve as your Board President.
I believe in education, collaboration, planning,
implementation, and improvement. I commit to
provide transparency and accountability. With your
help and support, together, we will continue to be
the voice of 9-1-1. Saddle up your horses - we've got
trails to blaze! ●
Read the digital edition at www.naylornetwork.com/nen-nxt/
Table of Contents for the Digital Edition of The Call - Summer 2014
From the CEO
NENA 2014 Conference & Expo
William M. Mcmurray, Enp Scholarship
William E. Stanton Award
Abandoned 9-1-1 Calls: A Local and National Problem
Making Performance Appraisals Meaningful and Effective
Using a Telephone to Improve the Effectiveness of the Pre-Employment Selection Process
Wireless E9-1-1 Location: A Primer on Fixes, Uncertainty, And Confidence
Index of Advertisers/ advertisers.com
The Call - Summer 2014