The Call - Fall 2013 - (Page 15)

T E C H T R E N DS Emergency Calling Apps and other Curiosities You are likely aware that many applications ("apps") developers have been developing or offering well-intended apps meant to support emergency contact between the public and PSAPs. Sometimes these parties have done significant research into how 9-1-1 and larger public safety processes work, and sometimes they haven't, leaving a set of their own (sometimes inaccurate) assumptions to Roger Hixson drive their development work. A NENA working NENA Technical group has produced two documents to provide Issues Director guidance in the public safety apps space. The first poses questions and provides information meant to help app developers self-assess their intentions and how well they match with 9-1-1 requirements and operational needs. The second document is for use by public safety personnel in guiding their discussions with app developers to identify issues and considerations. BEFORE FULL NEXT GENERATION These documents SUPPORTED EMERGENCY should be posted TEXTING BECOMES A PART OF and highlighted on THE 9-1-1 AND PUBLIC SAFETY the NENA website ENVIRONMENT, SMS TEXTabout the time you TO-9-1-1 IS BEING PREPARED are reading this issue AND IMPLEMENTED ACROSS of The Call. THE NATION, INITIALLY FOR CUSTOMERS OF VERIZON, AT&T, SPRINT, AND T-MOBILE. Before full Next Generation supported emergency texting becomes a part of the 9-1-1 and public safety environment, SMS textto-9-1-1 is being prepared and implemented across the nation, initially for customers of Verizon, AT&T, Sprint, and T-Mobile. This service, primarily targeted at our deaf, hard of hearing, and speech impaired (DHHSI) neighbors, is being deployed this fall through May 15, 2014, by these four wireless carriers, with others to follow. We expect an FCC action soon concerning SMS interim text, and that will likely lay out how other carriers and providers are expected to support SMS textto-9-1-1. SMS text-to-9-1-1 is national in scope, as compared to local implementations of apps and other text-oriented services from various vendors. As a result, public safety is now in a position to make SMS text-to-9-1-1 available countywide and across adjacent counties, simplifying the issue of users knowing what text method can be used in what areas. The DHHSI community, about 32 million strong nationally, will finally have the long awaited text messaging capability that can truly provide lifesaving services on par with those available to voicecapable callers. Finally, on another topic, we have the (not new) idea of 9-1-1 over the Internet. Periodically, we get calls or emails from people who are insistent that 9-1-1 can be done so much more simply by just using the Internet to get 9-1-1 calls or messages from callers to PSAPs. After all, the Internet is where most other communications are done nowadays, right? Well, no, not really. We explain that there are so many more aspects to 9-1-1 service than just getting the call to the PSAP "closest" to the caller, and that the Internet is not considered a safe place to manage all the functions involved. A private, managed IPnetwork where there are fewer issues to deal with, including security, is one major reason why the Internet is not the place for critical 9-1-1 services. The good news nationally is that more than half the states are actively pursuing NG9-1-1 capabilities right now. So, the temptation to find alleged "short cuts" to meet the needs of 9-1-1 today and in the future will lessen as this major transition takes shape and becomes reality. ● Read the digital edition at 15

Table of Contents for the Digital Edition of The Call - Fall 2013

President’s Message
From the CEO
Government Affairs
Tech Trends
How “Well”thy is Your 9-1-1 Center?
Stress in the 9-1-1 Center
Don’t Stress Out — Reach Out
9-1-1’s Future
Index to Advertisers/

The Call - Fall 2013