The Call - Fall 2013 - (Page 23)

F E AT U R E 9-1-1'S FUTURE IT ALL COMES DOWN TO THE WELLBEING OF THE FRONTLINE 9-1-1 PRO By Jim Marshall On Aug. 6, the NENA Executive Board approved the new Standard on 9-1-1 Acute/Traumatic and Chronic Stress. The adoption of this Standard is an enormous milestone in the history of the 9-1-1 industry. 9-1-1 stakeholders owe a debt of gratitude to NENA Past-President Craig Whittington and retired staffer Rick Jones for their vision and initiative in launching the NENA Working Group on 9-1-1 Stress in 2010. Yet, the real significance of the Standard is that NENA and mental health professionals joined in this effort together with representatives from APCO International, the APCO Institute, our government, and the commercial sector. All these stakeholders chose to soberly acknowledge and take responsibility for facing 9-1-1 stress risks indicated by research evidence. And the more that researchers study 9-1-1 stress, the wiser this step seems to be. Let's look at what the research to date has shown us, in a nutshell. Our 9-1-1 Health Challenge First came Roberta Troxell's 2008 study showing that 16.3 percent of dispatchers reported symptoms consistent with compassion fatigue.1 (Compassion fatigue is a condition in which a person experiences struggles with traumatic stress symptoms and Read the digital edition at 23

Table of Contents for the Digital Edition of The Call - Fall 2013

President’s Message
From the CEO
Government Affairs
Tech Trends
How “Well”thy is Your 9-1-1 Center?
Stress in the 9-1-1 Center
Don’t Stress Out — Reach Out
9-1-1’s Future
Index to Advertisers/

The Call - Fall 2013