The Call - Winter 2016 - 19


NG9‑1‑1 and PSAP
Architecture Planning
Report Now Available

Roger Hixson
NENA Technical
Issues Director

The FCC Task Force on Optimal Public Safety
Answering Point Architecture (TFOPA) has
completed this year's work, which, in conjunction
with the first report last year, provides further
insight into the options and supporting actions
needed to effectively plan NG9‑1‑1 core services
and PSAP infrastructure by 9‑1‑1 authorities.
Essentially, the 2016 TFOPA Report provides a
checklist of all major components of NG9‑1‑1
and PSAP systems, with considerations involved
in planning an efficient path from legacy 9‑1‑1
through the steps toward NG9‑1‑1, as applicable
for their regional and state environment.
This material provides insight and guidance for
9‑1‑1 authorities and PSAP management to evolve
their NG9‑1‑1 plans, whether they are just starting
out or looking to adjust partially‑developed
plans. Subject matter experts from the 9‑1‑1
industry and public safety groups who worked
in this task force used their expertise, learned
from early adopter experiences, and developed
new information to provide insights and
recommendations in the following areas:
* Developing sound governance models and
practicers as a base for organizing and enabling
NG9‑1‑1 plans;
* Refining and defining NG9‑1‑1 ecosystem
components; and
* Assisting PSAPs, 9‑1‑1 authorities, other
government entities, policy development
groups, and all parties committed to NG9‑1‑1 in
more rapidly deploying NG9‑1‑1.
* This assistance includes the planning process,
framework development, and implementation
checklist (scorecard) development necessary
to move from legacy, to transitional, to
intermediate, toward future fully‑deployed

An Excerpt from the TFOPA Report
If many 9‑1‑1 authorities do remain at the
Legacy Step (E9‑1‑1 or below), there could be

a variety of reasons. Part of this may be due to
their continuing to function administratively,
technologically, and operationally in a "Legacy"
frame of mind. If these myopic practices continue,
advancement to full NG9‑1‑1 will be limited and
slow to develop. This lingering development will
result in crisis, as the time‑division multiplexing
(TDM) switched Legacy 40‑plus year old current
platform of today is overwhelmed by the rapidly
emerging internet protocol (IP) platform of today
and tomorrow. In order to move beyond Legacy,
PSAPs should develop visions beyond their own
Legacy "9‑1‑1 Authority" boundaries and begin
to think and plan regionally as partners in the
journey toward NG9‑1‑1.
Fortunately, a growing number of states
and regions over the last two‑to‑three years
have begun to "re‑imagine" how they can
partner with others to make more widespread
advancements toward NG9‑1‑1, and save
money in the process. This can be done while
maintaining appropriate and effective local,
county, region, and state responsibilities in the
9‑1‑1 emergency services environment, with the
proper understanding and cooperative planning
effort. In my opinion, the TFPOA reports' content
provides you with the knowledge to do this. If
you haven't started yet, or are trying to find your
way toward NG9‑1‑1, I recommend you take the
time to read and act on the information provided
by TFOPA. Even if you are well on your way down
a planned path, the information provided might
give you new perspectives on this journey into
the future.
The reports can be obtained from the
FCC website at:
The most recent report is under the Dec 2,
2016 meeting entry at:‑fcc/
public‑safety‑answering‑point ●

Read the digital edition at‑nxt/


Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4