The Call - Winter 2016 - 27

9-1-1 Call-Taking
Equipment
ID NETWORKS INC
7720 Jefferson Road
Ashtabula, OH 44004
Phone: (800) 982-0751
Email: sales@idnetworks.com
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Website: www.idnetworks.com

9-1-1 Network
Service Provider

Architectural Services
SCHRADERGROUP ARCHITECTURE LLC
161 Leverington Avenue, Suite 105
Philadelphia, PA 19127
Phone: (215) 482-7440
Email: rdougherty@sgarc.com
Website: www.sgarc.com

INDIGITAL
1616 Directors Row
Fort Wayne, IN 46808
Phone: (877) 469-2010
Email: sales@indigital.net
Website: www.indigital.net
10:02 pm

ID Networks 9-1-1 call handling system
makes the job of answering the phone easier
by running right on the CAD workstation (no
more extra keyboards/mice/screens) and
integrates to your admin phone system so
that you only ever need the one phone. Our
system is also only a fraction of the price of
most competitors but is even more reliable.

INdigital is the leading provider of Next
Generation 911 Services. We possess extensive
experience and the creation of regional and
statewide ESiNets including the Nation's
first and largest public safety i3 compliant,
multi-provider statewide ESiNet. We've
delivered over 35 million IP based 911 calls.

RYAN PUBLIC SAFETY SOLUTIONS
12119 Highway 431
Guntersville, AL 35976
Phone: (256) 279-0082
Email: jennifer.brooks@rpss911.com
Website: rpss911.com

NG-911 INC.
815 S. Highland Street
Williamsburg, IA 52361
Phone: (319) 668-8911
Email: mramsey@ng-911inc.com
Website: www.ng-911inc.com

Ryan Public Safety Solutions (RPSS) offers a
comprehensive portfolio of installation, training,
and maintenance services to support the
communications investment of 9-1-1 centers.
Specializing in 9-1-1 Call Taking solutions, RPSS
provides flexible systems to address nearly any
communications challenge.

ZETRON, INC.
12034 134th Court NE
Redmond, WA 98052
Phone: (425) 820-6363
Email: zetron@zetron.com
Website: www.zetron.com

SPOK, INC
6850 Versar Center, Suite 420
Springfield, VA 22151
Phone: (800) 231-2256
Email: Inforequest@spok.com
Website: www.spok.com
Spok, Inc. is proud to be a leader in critical
communications for healthcare, public
safety, and government. We deliver smart,
reliable solutions to help protect the health,
well-being, and safety of people around
the globe. Organizations worldwide rely
on Spok for paging services, contact center
optimization, and public safety response.

At Stolz Telecom, we provide innovative public
safety telecommunications services, as well
as leading-edge technologies. But it is our
commitment to those we serve that truly sets us
apart. Stolz Telecom can help your organization
fulfill its Customer Service and Information
Technology needs by developing customized,
cost-effective and high-quality solutions.

9-1-1 Computer Systems

Attorneys

Zetron has been designing and manufacturing
integrated mission-critical communications
systems since 1980. This includes IP-based
dispatch, NG9-1-1 call-taking, voice logging, fire
station alerting, CAD, mapping, and AVL systems.
They are expandable, interoperable, and able
to support geo-diverse operations. Zetron has
installed thousands of systems and over 25,000
console positions worldwide.

TELEIRA RESILIENT COMMUNICATIONS
14901 S Heritage Crest Way, Suite B
Bluffdale, UT 84065-4894
Phone: (888) 245-7787
Email: ppower@teleira.com
Website: www.teleira.com

ANI/ALI Controller CPE
ID NETWORKS INC
7720 Jefferson Road
Ashtabula, OH 44004
Phone: (800) 982-0751
Email: sales@idnetworks.com
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Website: www.idnetworks.com

ACULAB
100 River Ridge Drive, Suite 101
Norwood, MA 02062
Phone: (781) 352-3550
Email: sales@aculab.com
Website: www.aculab.com

2004, Schradergroup is recognized regionally
and nationally for design that offers the highest
degree of service to the user, responds to and
respects both the built and natural environment,
and demonstrates inspired aesthetics.

We are a national firm focused on public safety
facilities that recognizes the uniqueness of each
community and works to incorporate and honor
your defining mission. We strive to understand
your objectives and to deliver incomparable value
and service-not just a building.

9-1-1 Telecommunications
Continuity

STOLZ TELECOM
6825 Camille Avenue
Oklahoma City, OK 73149
Phone: (405) 632-2262
Email: WebContact@StolzTelecom.com
Website: www.stolztelecom.com

ID NETWORKS INC
7720 Jefferson Road
Ashtabula, OH 44004
Schradergroup offers programming, planning,
Phone: (800) 982-0751
and architectural and engineering design services
Email: sales@idnetworks.com
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for mission critical facility design. Founded in 808145_ID.indd
Website: www.idnetworks.com

WOLD ARCHITECTS & ENGINEERS
110 N. Brockway Street, Suite 220
Palatine, IL 60067
Phone: (847) 241-6100
Email: rschroepfer@woldae.com
Website: www.woldae.com

9-1-1 Systems

10:02 pm

ID Networks ANI/ALI controller is a fraction of
the cost of most competitors but is even more
reliable as the entire system is redundant. 100%
of the support and monitoring is included and
if there ever is a problem, we'll likely know
it before your staff does and have parts and
bodies dispatched to the scene within hours.

Automatic Vehicle Location
(AVL)

PETEFISH, IMMEL, HIRD, JOHNSON,
LEIBOLD & SLOAN, LLP
842 Louisiana
Lawrence, KS 66044
Phone: (785) 843-0450
Email: rhird@petefishlaw.com
Website: www.petefishlaw.com

10:02 pm

If you are looking for a totally integrated solution
for your vehicle tracking needs within your CAD
system, contact ID Networks. Our AVL can work
with most equipment and integrate right into
CAD to allow proximity based dispatching as well
as emergency notifications for those situations
where responder safety is your number one goal.

CAD Systems
BETA 80 INTERNATIONAL
400 7th Street, NW - Suite 406
Washington, DC 20004
Phone: (202) 292-4600
Email: glr@beta80group.com
Website: us.beta80group.com
Beta 80 International provides iO™ CAD, a
leading software platform for PSAPs and other
emergency call centers in several countries.
Providing Dispatching functionalities, predictive
analysis tools, and mobile device extensions, iO™
CAD seamlessly integrates third party Call Taking
systems, Radio networks and Analytic Platforms.

ID NETWORKS INC
7720 Jefferson Road

Richard W. (Rick) Hird has 35 years of experience
Ashtabula, OH 44004
as a regulatory attorney, helping government
Phone: (800) 982-0751
and businesses navigate the legal and regulatory
Email: sales@idnetworks.com
processes. Whether you're writing an RFP or 808145_ID.indd
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Website: www.idnetworks.com
deploying Next Generation 9-1-1, Rick can
ID Networks CAD system is extremely user
help. The firm is located in Lawrence, Kansas,
friendly and powerful. At just a glance you
but serves clients throughout the country.
can tell that this product was designed by

Auditing Services
CHARLES R. PLOOF & ASSOCIATES
12711 Vernon Avenue
Huntington Woods, MI 48070-1447
Phone: (248) 548-7676
Fax: (248) 548-7665
Email: crp@crploof.com
Website: www.crploof.com
As an independent communications technology
consultancy, we focus on effective planning,
implementation, and operations support
of clients' networks and communications
environments. Significant outcomes of our
efforts includes enhancement of network cost
performance through our auditing services,
which can be executed on a contingency
basis without upfront costs to our clients.

industry experts who know what the job entails.
Our CAD system is also a fraction of the price
compared to systems with similar capabilities.

LOGISTIC SYSTEMS, INC.
3000 Palmer Street
Missoula, MT 59802
Phone: (406) 728-0921 ext 2148
Fax: (406) 728-8754
Email: cstortz@logisys911.com
Website: www.logisys911.com
Logistic Systems, Inc. (LogiSYS), a leading
provider of Computer Aided Dispatch (CAD)
and Mobility (MDT) products for Public Safety
entities using ESRI files natively in its fully
integrated map displays. LogiSYS employs
an open-architecture approach that allows
our customers the flexibility to meet today's
ever-changing interoperability needs.

Aculab is an innovative company that offers
deployment proven products for integration with
any telecommunications related application.
Customers, including developers, integrators,
service providers, and public safety solutions
providers, can choose the option that best
suits their project, purpose or needs.

Read the digital edition at www.naylornetwork.com/nen‑nxt/

27


http://www.sgarc.com http://www.idnetworks.com http://www.idnetworks.com http://www.indigital.net http://www.sgarc.com http://www.indigital.net http://www.idnetworks.com http://www.idnetworks.com http://www.woldae.com http://www.ng-911inc.com http://www.rpss911.com http://www.woldae.com http://us.beta80group.com/ http://www.ng-911inc.com http://www.rpss911.com http://www.zetron.com http://us.beta80group.com http://www.zetron.com http://www.petefishlaw.com http://www.spok.com http://www.idnetworks.com http://www.petefishlaw.com http://www.spok.com http://www.idnetworks.com http://www.teleira.com http://www.stolztelecom.com http://www.crploof.com http://www.logisys911.com http://www.teleira.com http://www.stolztelecom.com http://www.idnetworks.com http://www.crploof.com http://www.logisys911.com http://www.idnetworks.com http://www.aculab.com http://www.aculab.com http://www.naylornetwork.com/nen-nxt

Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
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