The Call - Winter 2016 - 28

MOBILETEC INTERNATIONAL
14502 N. Dale Mabry Highway, Suite 226
Tampa, FL 33618
Phone: (813) 876-8333
Fax: (813) 877-7589
Email: epinzon@mobiletec.net
Website: www.mobiletec.net

NICE
221 River Street, 10th Floor
Hoboken, NJ 07030
Phone: (866) 999-6423
Email: PSInfo@nice.com
Website: www.nice.com/protecting/
public-safety

MobileTec offers Information Management
Systems (Computer Aided Dispatch, GEO, Records
Management System and Jail Management
System), Data Routing (Switch) and In Field
Systems. This completely customizable and
dynamic software solution was designed to meet
the different customer needs of any size law
enforcement, EMS, fire, or corrections agency.

NICE Inform records, manages, and synchronizes
multi-channel interactions between citizens,
PSAPs and first responders to help 911
centers understand the who, what, when,
where and why of incidents. NICE Inform also
integrates with leading NG911/text-to-911
platforms, and features quality assurance,
reporting and audio analytics tools enhance
investigations, compliance and QA.

SPILLMAN TECHNOLOGIES, INC.
4625 West Lake Park Boulevard
Salt Lake City, UT 84120
Phone: (801) 902-1200
Email: info@spillman.com
Website: www.spillman.com

REVCORD
10190 Katy Freeway, #501
Houston, TX 77043
Phone: (281) 404-7040
Email: sales@revcord.com
Website: www.revcord.com

TYLER TECHNOLOGIES
840 W. Long Lake Road
Troy, MI 48084
Phone: (248) 269-1000
Email: newworldinfo@tylertech.com
Website: www.tylertech.com/publicsafety
Only Tyler Technologies has the resources,
domain expertise and passion to focus on the
needs of public safety agencies and provide
best-of-breed products like New World
public safety's CAD, Mobile, Records and Fire
products. From initial dispatch through final
disposition, Tyler leads the way in integrated
public safety and criminal justice solutions.

Call Logging/
Voice Recording
CAROLINA RECORDING SYSTEMS, LLC
P O Box 11311
Charlotte, NC 28220
Phone: (888) 776-0202
Fax: (888) 776-0201
Email: sales@crsnc.com
Website: www.crsnc.com

Our comprehensive multimedia logging,
monitoring, and interview capture solutions
address the needs of any PSAP large or small.
Revcord provides a full suite of features sold
through expert dealers, partners, and factory
direct personnel while providing the best
maintenance and service plans available
at a remarkably cost effective price.

SYNERGON SOLUTIONS, INC.
1335 Gateway Drive, Suite 2008
Melbourne, FL 32901 24/11/16 12:07 am
839420_Synergon.indd 1
Phone: (800) 820-6103
Email: info@synergon.net
Website: www.LoggingRecorder.com

Sales and 24/7 service of mission-critical
communication recording systems in SC, NC, VA,
DC, MD, TN, WVA, and PA.

EVENTIDE INC
One Alsan Way
Little Ferry, NJ 07643
Phone: (201) 641-1200
Fax: (201) 641-1640
821765_Eventide.indd
1
09/07/16
Email: loggers@eventide.com
Website: www.eventide
communications.com

12:45 pm

Eventide provides IP-based NEXLOG call logging
systems for recording of calls on P25 radio
systems, Telephony systems, 9-1-1 PSAPs, and
NG9-1-1. Thousands of NEXLOG recorders have
been deployed worldwide for 9-1-1, Police, Fire,
EMS, Utilities, and Transportation.

28

Synergon Solutions is a leading manufacturer
and distributor of the VAULT Logging Recorder,
and provider of Support Services for mission
critical public safety and other various industries.
The VAULT Logging Recorder is a fully integrated
solution that is Next Generation ready.

VERSADIAL SOLUTIONS
9940 Irvine Center Drive
Irvine, CA 92618
Phone: (949) 457-0650
Email: sales@versadial.com
Website: www.Versadial.com
WESTEK MARKETING
44401 SE 142nd Street
North Bend, WA 98045
Phone: (425) 888-1988
Email: je@westekmarketing.com
Website: www.westekmarketing.com
WesTek Marketing is committed to
providing our customers with high-quality,
state-of-the-art products, along with an
un paralleled level of customer support. In
this effort we will always present ourselves
and our principal Manufacturers in a results
oriented, ethical, no-nonsense manner. These
services will be performed by knowledgeable,
technically competent professionals who
place a top priority of fulfilling the wants,
needs and desires of those we serve.

| T H E C A L L | W I N T E R 2 017

WORD SYSTEMS
9225 Harrison Park Court
Indianapolis, IN 46216
Phone: (317) 544-0499
Email: jstierwalt@wsystems.com
Website: wsystems.com

Civil Process

customer's capture, secure, manage, and share
insights from their communications resulting in
improved; processes, customer satisfaction, agent
performance, and regulation compliance.

ID Networks civil process application streamlines
the logistics for serving civil paperwork, and
automates many components of the process
by enabling your users to use handheld devices
to record their attempts to serve. It also has an
optional public facing website to save your staff
time and calls for status questions.

ID NETWORKS INC
7720 Jefferson Road
Word Systems is an authorized partner for
Ashtabula, OH 44004
NICE Systems, the industry leader in protecting
Phone: (800) 982-0751
people and assets. Solutions from NICE have
Email: sales@idnetworks.com
26/04/16
1
helped our Public Safety and Contact Center 808145_ID.indd
Website: www.idnetworks.com

Call Processing Solutions

10:02 pm

Communication
WEST SAFETY SERVICES
Longmont, CO 80503-6494
Phone: (720) 494-5913
Website: https://www.west.com/
safety-services/
West Safety Services connects people to first
responders, managing the entire emergency
response continuum through data management,
reliable networks and a deep understanding of
public and personal safety emergency response
protocols. West is unrivaled in its ability to
provide high-quality, reliable access to 9-1-1 for
traditional and emerging technology users.

Call-Taking &
Dispatch Protocols
IAED-INTERNATIONAL ACADEMIES OF
EMERGENCY DISPATCH
110 South Regent Street, 8th Floor
Salt Lake City, UT 84111
Phone: (801) 359-6916
Email: info@emergencydispatch.org
Website: www.emergencydispatch.org
The International Academies of Emergency
Dispatch™ We are a globally recognized
non-profit, standard-setting organization
promoting safe and effective 911 call-processing
services. The unified Priority Dispatch System®
protocols-for police, medical, and fire
dispatch-sets the standard worldwide.
For more information: (801) 359-6916
www.emergencydispatch.org.

PRIORITY DISPATCH
110 South Regent, Suite 500
Salt Lake City, UT 84111
Phone: (801) 363-9127
Email: info@prioritydispatch.net
Website: www.prioritydispatch.net
PRIORITY DISPATCH CORP.™ Send the right
information, at the right time, to the right
responder, every call with ProQA® 911
call-processing software. Comprehensive,
integrated solutions for police, fire, and medical
using IAED® Priority Dispatch System® protocols
are at its core. Companion QA software AQUA®.
More info. 800-363-9127 or visit
www.prioritydispatch.net.

HIGH COUNTRY COMMUNICATIONS, INC.
2139 Linville Falls Highway
Newland, NC 28657
Phone: (828) 733-1822
Email: Chris@hccinc.net
Website: www.hccinc.net
High Country Communications provides RF radio
system design and integration solutions to public
safety, municipal and commercial organizations
in North Carolina and Tennessee. Solutions include
mobile and portable radio and dispatch systems,
E-911 communications center systems integration
and maintenance, and single site and wide area
mobile communications and data solutions.

Complete
Computer Systems
VERSATERM INC
2300 Carling Avenue
Ottawa, ON K2B 7G1
Phone: (613) 820-0311
Email: info@versaterm.com
Website: www.versaterm.com

Consoles
BRAMIC CREATIVE BUSINESS
PRODUCTS LTD.
1175 Squires Beach Road, Unit #7
Pickering, ON L1W 3V3
Phone: (905) 686-6950
Fax: (905) 686-6255
Email: sales@bramic.net
Website: www.bramic.net
Bramic designs and manufactures sit/stand
furniture consoles and EOC tables to meet
the unique requirements of Emergency
Communication/Operation Centers and Training
Rooms. Our staff is committed to the Public Safety
industry and continually raise the bar in terms
of quality, functionality, ergonomic fit, project
management and outstanding customer service.


http://www.mobiletec.net http://www.nice.com/protecting/public-safety http://www.wsystems.com http://www.idnetworks.com http://www.nice.com/protecting/public-safety http://www.wsystems.com http://www.mobiletec.net http://www.idnetworks.com http://www.spillman.com http://www.revcord.com https://www.west.com/safety-services http://www.hccinc.net http://www.spillman.com http://www.revcord.com http://www.tylertech.com/publicsafety https://www.west.com/ http://www.hccinc.net http://www.tylertech.com/publicsafety http://www.LoggingRecorder.com http://www.versaterm.com http://www.emergencydispatch.org http://www.LoggingRecorder.com http://www.crsnc.com http://www.versaterm.com http://www.emergencydispatch.org http://www.crsnc.com http://www.Versadial.com http://www.bramic.net http://www.eventidecommunications.com http://www.Versadial.com http://www.westekmarketing.com http://www.emergencydispatch.org http://www.bramic.net http://www.prioritydispatch.net http://www.westekmarketing.com http://www.eventidecommunications.com http://www.prioritydispatch.net http://www.prioritydispatch.net

Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
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