The Call - Winter 2016 - 29

Consulting

FEDERAL ENGINEERING, INC.
10600 Arrowhead Drive
Fairfax, VA 22030
Phone: (703) 359-8200
Email: info@fedeng.com
Website: www.fedeng.com

911 TECH ADVISORS, DIV. OF
FOX GROUP TECHNOLOGY
38 Elliott Trail, Unit 3
Thorndale, ON NOM 2PO
Phone: (289) 648-1981
Website: www.911techadvisors.com
Our ENP certified practice leader and experienced
technology professionals provide assessments
of current location identification and legacy
911 assessments to develop future technology
strategies, design and migrations for E/NG9-1-1
dispatch solutions. We prepare RFP technical
specifications, help procure and negotiate vendor
solutions for First Responder, Government and
Non-Profit Distress organizations.

ACD TELECOM, LLC
103 Commerce Street, Suite 180
Lake Mary, FL 32746-6290
Phone: (407) 333-2300
Email: ali.shahnami@acdtelecom.com
Website: www.acdtelecom.com
ACD Telecom is a nationally recognized
telecommunications firm specializing in public
safety communications. It is ACD's mission to
prepare public safety personnel for the next
generation of communications providing project
management, needs assessment, regulatory
assistance and spectrum management,
broadband and indoor/outdoor coverage testing.

ADCOMM ENGINEERING COMPANY
3929 184th Place SE
Bothell, WA 98012-8827
Phone: (425) 489-0125
Fax: (425) 488-3952
Email: adcomm@adcomm911.com
Website: www.adcommeng.com
ADCOMM provides consulting engineering/
professional project management services for
simulcast systems, business process analysis,
procurement processes, workload analysis,
site development, dispatch center design/
development, computer aided dispatch, mobile
data, paging/alerting, microwave radio
(voice/data), 9-1-1 telephone systems, alarm/
control systems, P25 radio systems, etc. Staff
includes registered professional engineers
and project management professionals.

CELLULAR NETWORKING
PERSPECTIVES LTD.
102 Point Drive NW
Calgary, AB T3B 5B3
Phone: (403) 289-6609
Fax: (403) 206-7717
Email: david.crowe@cnp-wireless.com
Website: www.cnp-wireless.com
David Crowe of Cellular Networking
Perspectives was one of the lead developers
of industry standards for 9-1-1, being
editor of J-STD-036 for several years (and at
present). He is available for consulting and
expert witness assignments for 9-1-1 and
other technical wireless industry subjects.

Serving agencies for 33 years, Federal Engineering,
Inc. recently added the L.R. Kimball public safety
communications consulting practice. With
FE/Kimball, jurisdictions can now rely upon one
firm-one of the industry's largest-with
decades of consulting experience in E9-1-1,
NG9-1-1, PSAPs, CAD/RMS, land mobile radio,
broadband data, backhaul, and LTE.

HICAPS
600 N Regional Road
Greensboro, NC 27409
Phone: (336) 665-1234
Email: Shiloh@hicaps.com
Website: www.hicaps.com

MISSION CONSULTING
555 Capitol Mall, Suite 450
Sacramento, CA 95814
Phone: (916) 446-5624
Fax: (916) 446-5809
Email: info@missionconsulting.com
Website: www.missionconsulting.com
Mission Critical Partners helps our clients
maximize effectiveness of their systems
through our extensive experience, knowledge
and resources. Our services span all aspects
of public safety, including radio and wireless
broadband, networks and operations and
facilities. By providing support every step
of the way, our clients are able to transform
their mission critical operations.

WINBOURNE CONSULTING, LLC
1611 N Kent Street, Suite 802
Arlington, VA 22209
Phone: (703) 584-5350
Email: info@W-LLC.com
Website: www.winbourneconsulting.com
Winbourne Consulting LLC has provided a full
range of 9-1-1 consulting and systems integration
services since 2000. Our services include PSAP
facility design, systems integration, network
design and implementation, telecommunications,
radio, personnel, operations, funding, and policies
and procedures, and NextGeneration 9-1-1, CAD/
RMS/Mobile/CPE requirements, procurement
assistance, and implementation oversight.

Cybersecurity

HICAPS is a full service Construction and LMR Public
Safety Telecommunications project management
SECULORE SOLUTIONS
MISSION CRITICAL PARTNERS, INC
services company with a professional staff
2288 Blue Water Boulevard, Suite 310
105 Bradford Road, Suite 400
experienced in design, engineering, construction,
Odenton, MD 21113
Wexford, PA 15090
1
15/12/16 10:40 AMPhone: (410) 874-3580
CPM planning and scheduling, estimating and 843100_Mission.indd
1/6/17 4:04 PM
845680_SecuLore.indd 1
Phone: (724) 964-2004
claims avoidance. HICAPS has 4 lines of business;
Email: tim.lorello@seculore.com
Fax: (814) 217-6807
Telecommunications, Construction Management,
Website: www.seculore.com
Email: MorganSava@mcp911.com
Building Diagnostics and Commodities. HICAPS is a
SecuLore Solutions is a cybersecurity company
Website: www.mcp911.com
Service-Disabled-Veteran-Owned-Small Business.
focused on protecting our nation's most
Mission Critical Partners helps our clients
important number - 911! Our patent-pending
maximize effectiveness of their systems
J&B DIVERSIFIED ASSOCIATES, INC.
network appliance - Paladin™ - is built from
through our extensive experience, knowledge
P O Box G
public safety knowledge, cybersecurity expertise
and resources. Our services span all aspects
Belfast, ME 04915-0604
and understanding of cyber hacking techniques;
of public safety, including radio and wireless
Phone: (207) 338-1138
and we supplement this solution by offering
broadband, networks and operations and
Email: jarseneau@jbda.com
assessments, training and forensics assistance.
facilities. By providing support every step
Website: www.jbda.com
of the way, our clients are able to transform
J&B Diversified Associates, Inc. is a leading
their mission critical operations.
provider of e-business solutions in the New
England region. J&B solutions enable companies
MUNICIPAL SERVICES CONSULTING
of all sizes to cost-effectively change the
2682 Garfield Road N, Suite 22
technology, structure, processes and culture
Traverse City, MI 49686-5087
of their organization. These solutions include
Phone: (231) 409-4111
network design and management, systems
Email: mmachuta@aol.com
integration, and communication systems. The
MSC provides professional consulting services for
WEST SAFETY SERVICES
company was founded in 1991.
Federal, State and Local Government Agencies

Data Management

MAPPING AND PLANNING
SPECIALISTS, INC.
1880 Livingston Avenue, Suite 202
West St Paul, MN 55118
Phone: (651) 602-9554
Email: mpearce@mapsrus.net
Website: www.mapsrus.net
Mapping and Planning Specialists, Inc. (MaPS,
Inc.) is a professional consulting firm specializing
in E-911/public safety datasets based on GPS/GIS
technologies. MaPS, Inc. offers GIS development,
GPS field data collection and ongoing mapping
and addressing maintenance services as well as
custom digital and printed map products.

MCM CONSULTING GROUP, INC
681 Maurus Street
Saint Marys, PA
838860_MCM.indd
1 15857 03/11/16 12:22 PM
Phone: (814) 229-8063
Email: MRearick@MCMConsultingGrp.com
Website: www.mcmconsultinggrp.com
MCM Consulting Group, Inc. (MCM) is a formidable
group of industry professionals with over
450 years of 911, radio, tower and GIS experience.
Areas of expertise include: needs assessment,
strategic planning, acquisition, implementation,
verification, training, tower site development,
tower construction and project management for
911 systems and centers.

in the areas: Communications Technology and
Integration Services for ESINet Deployment,
911 Systems, Radio Systems, Towers, Logging
Recorders, CAD and the New World of SIP.
Complete and detailed analysis of technology
issues, reliability and survivability.

TGUNDLACH RESOURCE AGENCY, LLC
3199 Ricks Way
Melbourne Beach, FL 32951-3066
Phone: (321) 704-3153
Email: tgundlachra@gmail.com
Website: www.tgra1.com
TGRA is a Florida based public safety consulting
firm specializing in assisting Florida agencies
with planning, design, procurement and
management of systems and services leading
towards the Next Generation of Public
Safety. Please review our capabilities and
customer testimonies at www.TGRA1.com.

Longmont, CO 80503-6494
Phone: (720) 494-5913
Website: https://www.west.com/
safety-services

West Safety Services connects people to
first responders, managing the entire emergency
response continuum through data management,
reliable networks and a deep understanding of
public and personal safety emergency response
protocols. West is unrivaled in its ability to
provide high-quality, reliable access to 9-1-1 for
traditional and emerging technology users.

Dispatch Systems
FDM SOFTWARE LTD.
949 West 3rd Street, Suite 113
North Vancouver, BC U7P 3P7
Phone: (800) 986-9941
Email: sales@fdmsoft.com
Website: www.fdmsoft.com
Trusted across North America for over 25 years,
FDM is known for its powerful, flexible solutions.
FDM CAD, RMS, Mobile and Business Analytics
help you manage your data and operations,
and use your data for better decisions.
Learn how FDM keeps communities across
the continent safe: www.fdmsoft.com.

Read the digital edition at www.naylornetwork.com/nen‑nxt/

29


http://www.winbourneconsulting.com http://www.fedeng.com http://www.missionconsulting.com http://www.LoggingRecorder.com http://www.fedeng.com http://www.winbourneconsulting.com http://www.missionconsulting.com http://www.911techadvisors.com http://www.hicaps.com http://www.mcp911.com http://www.acdtelecom.com http://www.seculore.com http://www.hicaps.com http://www.acdtelecom.com http://www.seculore.com http://www.mcp911.com http://www.jbda.com http://www.adcommeng.com http://www.jbda.com http://www.adcommeng.com https://www.west.com/safety-services http://www.mapsrus.net https://www.west.com/safety-services http://www.cnp-wireless.com http://www.mapsrus.net http://www.tgra1.com http://www.tgra1.com http://www.cnp-wireless.com http://www.fdmsoft.com http://www.mcmconsultinggrp.com http://www.TGRA1.com http://www.fdmsoft.com http://www.mcmconsultinggrp.com http://www.fdmsoft.com http://www.naylornetwork.com/nen-nxt

Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
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