The Call - Winter 2016 - 30

Displays/Monitors

HYPER-REACH
3300 Monroe Avenue, Suite 317
Rochester, NY 14618
Phone: (585) 586-0020
Email: info@Hyper-Reach.com
Website: Hyper-Reach.com

INTERSTATE ELECTRONIC SYSTEMS
1521 Dickory Avenue
New Orleans, LA 70123
Phone: (504) 729-6050
Email: lfrancioni@ies-llc.com
Website: www.les-llc.com

Hyper-Reach is the fastest growing and most
cost-effective provider of mass notification
solutions in the US. We offer emergency and
non-emergency messaging via phone, text,
email, IPAWS, social media and other methods,
and leading-edge features like automated
weather alerts, picture messaging and
multiple language support. Call us today!

Drone/UAV
EAGLEEYE INTELLIGENCE
1001 Broken Sound Parkway NW, Suite C
Boca Raton, FL 33487
Phone: (561) 409-5545
Email: info@eagleeyeintelligence.com
Website: www.eagleeyeintelligence.com

Enhanced 9-1-1

REDSKY TECHNOLOGIES
333 N Michigan Avenue, Suite 1600
Chicago, IL 60601-4009
Phone: (312) 432-4300
Email: info@redskytech.com
Website: http://redskye911.com

DOMORE SEATING
2503 Banks Court
Elkhart, IN 46514
RedSky is the leading provider of on-premise and
06/01/17 4:03 pm
1
Phone: (574) 970-8402
cloud-based E911 solutions. More than a million 839725_Domore.indd
Email: gwoodle@lexingtonproducts.com
workers, students, guests and visitors rely on
Website: www.domoreseating.com
RedSky for E911 protection. RedSky leverages legacy
standards as well as the new NENA i3 standards
for Next Generation 9-1-1 to help organizations
provide effective 9-1-1 emergency response.

ESInet/NGCS

EagleEye Intelligence provides end-to-end unified
intelligence for public safety, solving a pressing
need to unify and manage real-time intelligence
given complex operational eco-systems of
applications, data, equipment and growing use of
Unmanned Aerial Systems (UAS), commonly called
"Drones." What's your mission? We can help.

Education/Training

COMTECH TELECOMMUNICATIONS CORP.
2401 Elliott Avenue, Suite 200
COMTECH TELECOMMUNICATIONS CORP.
Seattle, WA 98121
2401 Elliott Avenue, Suite 200
Phone: (800) 557-5869
Seattle, WA 98121
29/11/16 1:28 pm
844307_Comtech.indd
1
Email: brian.mcnealy@comtechtel.com
Phone: (800) 557-5869
29/11/16 1:28 pm
845074_Comtech.indd
1
Website: www.comtechtel.com
Email: brian.mcnealy@comtechtel.com
Website: www.comtechtel.com
Comtech's Next Generation Core Services (NGCS)

THE HEALTHY DISPATCHER
1420 5th Street, #205
Santa Monica, CA 90401
Phone: (714) 931-4766
Email: Adam@thehealthydispatcher.com
Website: www.thehealthydispatcher.com

Comtech's wireless E9-1-1 service enables
carriers to comply with FCC-mandated Phase I
and II requirements for call routing and data
delivery. Our service uses location from our
hosted platform or from the carrier's selected
source. Comtech's location techniques include
cell ID, trilateration, satellite (A-GPS and
A-GLONASS), beacons, WiFi, and hybrid.

The Healthy Dispatcher's training classes and
leadership retreats have been called "the best
ever" and "life-changing." The Healthy Dispatcher
also offers consulting services that help PSAPs
navigate positive change. Founders and
instructors Adam Timm and Dr. Joe Serio authored
the popular book, Dispatcher Stress: 50 Lessons on
Beating the Burnout.

LOUIS CONSULTING &
SYSTEMS INTEGRATION, INC.
2412 E McGraw Street
Seattle, WA 98112-2634
Phone: (206) 726-4904
Email: Dean.Arnold@LCSIInc.com
Website: www.LCSIINC.com

READY4RESCUE
1030 South Hutchins Street
Lodi, CA 95240
Phone: (209) 663-3678
Email: info@ready4rescue.com
Website: www.ready4rescue.com
Partnering with PSAP's for community outreach to
educate the consumer prior to making a 911 call.
Ready4Rescue's focus is for the consumer to
increase visibility of house numbers, information
readiness and advance preparation decreasing
response times for faster patient recovery.

Emergency Notification
BO MITCHELL DBA 911 CONSULTING
Mitchell Park, 20 Indian Hill Road
Wilton, CT 06897
Phone: (203) 563-9999
Email: BoMitchell@911Consulting.net
Website: www.911Consulting.net
Bo Mitchell was Police Commissioner Wilton,
CT 16 years. Retired to found 911 Consulting
which creates emergency, DR, BC, plans,
plus training exercises for HQ organizations
like GE, Hyatt, MasterCard, 29 campuses
nationwide. Bo earned 23 certifications in
Homeland security workplace safety. Serves as
expert in landmark court cases nationally.

30

operates on an ESInet as a Next Generation
9-1-1 (NG9-1-1) solution for connecting
originating service providers with PSAPs. Based
on NENA i3 standards, our NGCS is modular,
highly available, and has been implemented
at state, region and county levels since 2006.

RAVE MOBILE SAFETY
50 Speen Street, Suite 301
Framingham, MA 01701
11/24/16 3:58 AM
845573_Rave.indd
1
Phone: (888) 605-7164
Email: sales@ravemobilesafety.com
Website: www.ravemobilesafety.com
Rave Mobile Safety, a leader in public safety
solutions, designs, develops, and deploys
innovative communication software for
better emergency preparedness and faster
response. Our award-winning portfolio
of Rave Alert, Rave Guardian, Eyewitness,
Smart911 and SmartPrepare keeps
millions safe, secure and connected. Rave
is headquartered in Framingham, MA.

| T H E C A L L | W I N T E R 2 017

GIS Systems
SPATIAL DATA RESEARCH
P O Box 442196
Lawrence, KS 66044
Phone: (785) 842-0447
Email: mknight@sdrmaps.com
Website: www.sdrmaps.com
SDR is a GIS consulting, software and services
firm specializing in the needs of 9-1-1 and Public
Safety. Incorporated in 1993, SDR has provided
GIS, 9-1-1 database consulting and software
design services to hundreds of agencies across
the US. Our clients depend on SDR's industry
knowledge, technology and continued service.

Flooring

JULIE INDUSTRIES
STATICSMART FLOORING
P O Box 153
North Reading, MA 01864
We automatically extract configuration
Phone: (978) 276-0820 05/12/16
844195_Julie.indd 1
information from your telephone system,
Fax: (978) 988-8803
associate this information with service location
Email: mikea@julieind.com
data (address, building, floor, and quadrant)
Website: www.staticsmart.com
and populate CenturyLink's ANI/ALI database
for subsequent PSAP lookup. We remove all
staff burden and laborious record keeping
(spreadsheets?) and improve data integrity
through reporting of potential ANI/ALI errors.

At Domore, our seating products are engineered
from the floor up to stand up to rigorous
environments with style and comfort. Our
legendary intensive use seating lines stand up
to harsh, multi-shift applications. We've been
building the best for almost 100 years. Put our
experience to work for you.

11:13 pm

We have been providing StaticSmartTM
mission critical flooring to the public safety
community since 2001. StaticSmartTM flooring
is environmentally friendly, meets or exceeds
all industry standards for static control,
including Motorola R56, and engineered
to perform under the harshest conditions.
StaticSmartTM flooring protecting technology
equipment in PSAPs across America.

Furniture
CHAIR PROS
25232 Nueva Vista
Laguna Niguel, CA 92677
Phone: (800) 568-2575
Email: erik@chair-pros.com
Website: www.chair-pros.com

WEST SAFETY SERVICES
Longmont, CO 80503-6494
Phone: (720) 494-5913
Website: https://www.west.com/
safety-services
West Safety Services connects people to first
responders, managing the entire emergency
response continuum through data management,
reliable networks and a deep understanding of
public and personal safety emergency response
protocols. West is unrivaled in its ability to
provide high-quality, reliable access to 9-1-1 for
traditional and emerging technology users.

Interview
Room Recording
INQUIRE
10190 Katy Freeway, #501
Houston, TX 77043
Phone: (281) 404-7040
Email: sales@revcord.com
Website: www.revcord.com
Inquire's mission is to provide tools that aid
in the capture of interview, inspection, and
investigation (IQ3) events. We are dedicated
to simplifying the way events are stored,
providing an easy to use system to search,
compile, and live monitor events in the field.


http://www.redskye911.com http://www.domoreseating.com http://www.Hyper-Reach.com http://www.les-llc.com http://www.Hyper-Reach.com http://www.redskye911.com http://www.les-llc.com http://www.domoreseating.com http://www.eagleeyeintelligence.com http://www.comtechtel.com http://www.comtechtel.com http://www.eagleeyeintelligence.com http://www.sdrmaps.com http://www.comtechtel.com http://www.comtechtel.com http://www.sdrmaps.com http://www.thehealthydispatcher.com http://www.thehealthydispatcher.com https://www.west.com/safety-services http://www.LCSIINC.com http://www.staticsmart.com http://www.LCSIINC.com https://www.west.com/safety-services http://www.ready4rescue.com http://www.staticsmart.com http://www.ready4rescue.com http://www.ravemobilesafety.com http://www.revcord.com http://www.911Consulting.net http://www.chair-pros.com http://www.ravemobilesafety.com http://www.revcord.com http://www.911Consulting.net http://www.chair-pros.com

Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
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