The Call - Winter 2016 - 32

Peripherals/Accessories

KOMUTEL
15120 Boulevard Lacroix
Saint-Georges, QC G5Y 1R7
Phone: (877) 225-9988
Fax: (418) 225-9989
Email: info@komutel.com
Website: www.Komutel.com

SOLACOM TECHNOLOGIES
84 Jean-Proulx Street
Gatineau, QC J8Z 1W1
1
11/24/16
Komutel is a leading systems integrator of Next 845336_Solacom.indd
Phone: (613) 693-0641 ext 370
Generation 9-1-1 communication solutions,
Email: rcassidy@solacom.com
which easily integrate with your existing
Website: www.solacom.com
infrastructure (IT, VoIP, TDM, UC, Centrex, VM,
mobiles, radio). Komutel solutions are designed
to save you money and help you solve the
everyday and extraordinary challenges you face.

LAASER CRITICAL COMMUNICATIONS
3423 Piedmont Road NE
Atlanta, GA 30305
Phone: (844) 494-9111
Email: Info@laaser911.com
Website: www.laaser911.com

MICROAUTOMATION, INC
5870 Trinity Parkway, Suite 600
Centreville, VA 20120-1970
Phone: (800) 817-2771
Email: SGursahaney@microautomation.com
06/12/16
4:19 AM
837936_MicroAutomation.indd
1
Website: www.microautomation.com/
MicroAutomation's NG9-1-1 PSAP solutions are
proven, powerful and reliable. Developed to
be effortless and intuitive, MicroAutomation's
emergency response solutions expertly
accommodate changing technologies and
evolving 9-1-1 standards adapting seamlessly
to PSAP requirements and call-taker needs and
adhering to NENA i3 specifications to meet the
9-1-1 technologies of today - and tomorrow.

MOTOROLA SOLUTIONS
500 W. Monroe Street
Chicago, IL 60661
Phone: (888) 325-9336
Website: www.motorolasolutions.com/icc
Motorola Solutions empowers agencies
with next-generation 9-1-1 technology to
seamlessly integrate voice, data and video
so that first responders can respond smarter
and faster. Rely on the global leader in public
safety solutions to transform the way agencies
receive, analyze, respond to and resolve an
incident with a true end-to-end application.

NEXGEN GLOBAL TECHNOLOGIES
1511 E. State Road 434, Suite 2001
Winter Springs, FL 32803
Phone: (800) 932-6751 ext 203
Email: inquiry@nggt.us
Website: www.mirs911.com

32

1:22 AM

Solacom Technologies builds reliable critical
communications systems that integrate elements
of Next Generation 9-1-1, providing public
safety answering point consolidation, call taking
positions, and advanced NG9-1-1 features. With a
legacy of innovation in public safety and air traffic
control, our engineers continue to pioneer advances
in critical communications. www.solacom.com.

4:02 pm

Sencommunications®, is a stocking distributor of
Plantronics products as well as telephones and
audio and conferencing products. Contact our
dedicated Public Sector team today for help with
product information, product configurations and
quotes at (813) 654-5051.

SONIK offers the finest digital/voice paging
transmitters, Message Gateways, integrated
base stations AND complete, simulcast,
paging systems. We offer all required services
for turnkey installation of our solutions,
including system design, propagation
analyses, onsite installation, guaranteed RF
coverage, acceptance testing, training, and
maintenance for our RF systems projects.

Records
Management Systems

Publications/Magazines

UNIFY INC
1630 Corporate Court
Irving, TX 75038
Phone: (412) 787-4554
Website: www.unify.com

ID NETWORKS INC
THE CALL
7720 Jefferson Road
Unify offers public safety agencies the
1700 Diagonal Road, Suite 500
Ashtabula, OH 44004
industries only carrier-grade NEXTGEN, native
Alexandria, VA 22314
Phone: (800) 982-0751
SIP-based, multimedia routing IP switch with 847582_Naylor.indd
1
08/12/16
12:32
am
Phone: (800) 665-2456
Email: sales@idnetworks.com
its OpenScape platform. Our team of NG9-1-1
26/04/16 10:02 pm
808145_ID.indd
1
Email: sgreyling@naylor.com
Website: www.idnetworks.com
experts and service professionals set the
Website: www.naylornetwork.com/nen-nxt
ID Networks RMS latest version makes it even
standard for PSAP and i3 Core Components
deployments. Unify is one of the world's leading
communications software and services brands.

WEST SAFETY SERVICES
Longmont, CO 80503-6494
Phone: (720) 494-5913
Website: https://www.west.com/
safety-services
West Safety Services connects people to first
responders, managing the entire emergency
response continuum through data management,
reliable networks and a deep understanding of
public and personal safety emergency response
protocols. West is unrivaled in its ability to
provide high-quality, reliable access to 9-1-1 for
traditional and emerging technology users.

Paging Software

NexGen Global Technologies is a certified
HIPLINK SOFTWARE
Text-to-911 provider. NexGen has developed
718 University Avenue, Suite 110
Application Program Interfaces for its Text-to-911
Los Gatos, CA 95032
21/10/16
838872_HipLink.indd
1
and Two-Way Text Plus Media (photos and videos)
Phone: (408) 399-6120
that allow CAD solution providers to integrate
Fax: (408) 395-5404
Text-to-911 and include pictures and video clips.

RAPIDSOS
234 39th Street
New York, NY 10018
Phone: (650) 804-0878
Email: psapsupport@rapidsos.com
Website: RapidSOS.com

SEN COMMUNICATIONS
1611 Allison Woods Lane
Tampa, FL 33619
Phone: (813) 626-4404
06/01/17
845275_Sen.indd 1
Website: www.sencomm.com

SONIK MESSAGING SYSTEMS INC
2453 Cades Way, Suite D
Vista, CA 92081
Phone: (760) 599-2800
Fax: (760) 599-2805
Email: Plubsen@sonik.com
Website: www.sonik.com

RADIORESOURCE MEDIA GROUP
7108 S Alton Way, Building H
Centennial, CO 80112
Phone: (303) 792-2390
Email: Info@rrmediagroup.com
Website: www.rrmediagroup.com

Radios/Pagers/
Paging Systems

A BEEP LLC
452 N Chicago Street
Joliet, IL 60432-1749 22/11/16
844418_ABeep.indd 1
Phone: (815) 740-1780
Email: sales@abeep.com
Website: www.abeep.com

4:51 PM

Email: jjahic@hiplink.com
Website: www.hiplink.com

HipLink is a web-based notification software
platform for emergency and operational
alerting. It works as a stand-alone system, or
integrates with virtually any software as the
automated alert notification component. The
software gives organizations ability to send
2-way messages to any wireless device reliably
with real-time reports for full tracking.

| T H E C A L L | W I N T E R 2 017

The Call features industry news as well as
updates on technology, operations, training
and policy. Your message will appear in front
of more than 7,000 safety and communications
industry professionals, such as 9-1-1 center
managers and supervisors and local/
county/state 9-1-1 Authority personnel.

easier to write reports, tickets, and other
like duties through it's use of an on screen
form writer. With feature like dragging and
dropping of names and vehicles onto your
reports, report writing has never been easier.

Scheduling

SCHEDULE EXPRESS BY
INFORMER SYSTEMS
1900 S Norfolk Street
838741_Schedule.indd
1
10/25/16 5:50 PM
San Mateo, CA 94403
Phone: (800) 470-6102
Fax: (805) 375-2112
Email: mmusick@informersystems.com
Website: informersystems.com

4:52 am

A Beep is one of Illinois' largest authorized
dealers of two-way radio products, designed for
public service officials, government agencies,
rail and transportation agencies as well as
utilities departments and private industry
sector organizations. We also own and operate
Diga-Talk, one of the country's largest wide-area
all-digital secure radio networks.

Born in the cloud to address complex 24/7/365
scheduling problems facing public safety
agencies, Schedule Express builds and maintain
shift-based schedules while it uniquely
automates absences, trades, overtime, training
and special assignment processes-from request
through approval-effectively eliminating
paperwork, man-power costs and substantially
reducing errors, omissions and abuse.


http://www.Komutel.com http://www.sonik.com http://www.solacom.com http://www.sencomm.com http://www.Komutel.com http://www.sonik.com http://www.sencomm.com http://www.solacom.com http://www.laaser911.com http://www.solacom.com http://www.unify.com http://www.naylornetwork.com/nen-nxt http://www.laaser911.com http://www.idnetworks.com http://www.microautomation.com/ http://www.unify.com http://www.idnetworks.com http://www.microautomation.com/ http://www.naylornetwork.com/nen-nxt https://www.west.com/safety-services http://www.rrmediagroup.com http://www.informersystems.com http://www.motorolasolutions.com/icc https://www.west.com/safety-services http://www.rrmediagroup.com http://www.motorolasolutions.com/icc http://www.abeep.com http://www.informersystems.com http://www.mirs911.com http://www.hiplink.com http://www.abeep.com http://www.mirs911.com http://www.hiplink.com http://www.RapidSOS.com http://www.RapidSOS.com

Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
https://www.nxtbook.com/naylor/NENQ/NENQ0318
https://www.nxtbook.com/naylor/NENQ/NENQ0218
https://www.nxtbook.com/naylor/NENQ/NENQ0118
https://www.nxtbook.com/naylor/NENQ/NENQ0417
https://www.nxtbook.com/naylor/NENQ/NENQ0317
https://www.nxtbook.com/naylor/NENQ/NENQ0217
https://www.nxtbook.com/naylor/NENQ/NENQ0117
https://www.nxtbook.com/naylor/NENQ/NENQ0416
https://www.nxtbook.com/naylor/NENQ/NENQ0316
https://www.nxtbook.com/naylor/NENQ/NENQ0216
https://www.nxtbook.com/naylor/NENQ/NENQ0116
https://www.nxtbook.com/naylor/NENQ/NENQ0415
https://www.nxtbook.com/naylor/NENQ/NENQ0315
https://www.nxtbook.com/naylor/NENQ/NENQ0215
https://www.nxtbook.com/naylor/NENQ/NENQ0115
https://www.nxtbook.com/naylor/NENQ/NENQ0414
https://www.nxtbook.com/naylor/NENQ/NENQ0314
https://www.nxtbook.com/naylor/NENQ/NENQ0214
https://www.nxtbook.com/naylor/NENQ/NENQ0114
https://www.nxtbook.com/naylor/NENQ/NENQ0413
https://www.nxtbook.com/naylor/NENQ/NENQ0313
https://www.nxtbook.com/naylor/NENQ/NENQ0213
https://www.nxtbook.com/naylor/NENQ/NENQ0113
https://www.nxtbook.com/nxtbooks/naylor/NENQ0412
https://www.nxtbook.com/nxtbooks/naylor/NENQ0312
https://www.nxtbook.com/nxtbooks/naylor/NENQ0212
https://www.nxtbook.com/nxtbooks/naylor/NENQ0112
https://www.nxtbook.com/nxtbooks/naylor/NENQ0411
https://www.nxtbook.com/nxtbooks/naylor/NENQ0311
https://www.nxtbookmedia.com