The Call - Winter 2016 - 33

Simulation/Training
911TRAINER.COM
P O Box 1090
Sumner, WA 98390
Phone: (253) 435-0911
Email: sue@911trainer.com
845555_Professional.indd 1 06/12/16
Website: www.911trainer.com

Telecommunication
Systems

1:35 AM

Start here to Improve 9-1-1 Hiring,
Training, Retention. 9-1-1 Reality
Simulator-the answer for floor ready, Pre
CAD training. Want better candidates? Start
an academy or college course with our turnkey
9-1-1 digital curriculum. Call today to schedule
a personal online tour and conversation
about innovative ideas for positive change.

Simulators

SAVE CORPORATION
P O Box 278
Edgewater, FL 32132
Phone: (866) 968-4911
Email: sales@911simulators.com
Website: www.911simulators.com
SAVE Corporation's three decades of involvement
with Public Safety and Criminal Justice education
has kept us in the forefront of developing
unequaled telecommunications simulators.

Telecom Carrier
BANDWIDTH
900 Main Campus Drive, Suite 500
Raliegh, NC 27606
Phone: (919) 701-4261
Email: sales@bandwidth.com
Website: www.bandwidth.com
Bandwidth's solutions are shaping the future of
how we connect-turning complicated telecom
infrastructure into simple software connections,
powered by the nation's largest carrier VoIP
network. Bandwidth's communications APIs
provide easy access to number provisioning,
voice calling, messaging and next
generation 9-1-1 emergency services, built
on Bandwidth's carrier-grade network.

SALSGIVER
301 5th Street
Freeport, PA 16229
Phone: (724) 295-1970
Email: info@salsgiver.com
Website: www.gotlit.com

Training Development

CRITICALL PRE-EMPLOYMENT
TESTING SOFTWARE

780545_Biddle.indd
11/20/15
193 Blue Ravine1 Road, Suite
270 3:00 PM

Since 1995 Salsgiver has been dedicated to
meeting the demanding fiber optic needs of
residents, businesses, and governmental entities
(including 911 networks) with next generation
technologies at competitive pricing. Our services
include internet, phone, video services, and
turnkey custom fiber optic networks.

Telematics
SIRIUSXM CONNECTED VEHICLE SERVICES
8550 Freeport Parkway
Irving, TX 75063
Phone: (972) 753-5710
Email: lynnsey.ross@siriusxm.com
Website: www.siriusxm.com

Folsom, CA 95630
Phone: (916) 294-4250
Email: info@criticall911.com
Website: www.criticall911.com

CritiCall pre-employment testing software is
designed to measure dispatcher applicants'
job-related skills in data entry, multi-tasking,
decision-making, and more. Use TactiCall
customizable speech and protocols training
software to add depth to your hiring process.
Adopted by over 1,400 public-safety agencies, with
many reporting a dramatic reduction in turnover.

TTY/TDD
OMNITOR
Box 92054
Stockholm SE-12006
Phone: +46(0)858900050
Email: info@omnitor.se
Website: omnitor.se
TELECOM XCHANGE INTERNATIONAL - TXI
13124 Fox Path Lane, Suite 228
West Friendship, MD 21794
Phone: (410) 340-7892
Fax: (443) 451-8224
Email: ehall@telecomxchange.com
Website: www.telecomxchange.com
Our TTY/TDD programs provide a fast, convenient
way to ensure your Communications Center's
TTY's are working properly, to document
testing and to ensure your operators know
how to properly respond to inbound TTY/
TDD calls and Text messaging. It's easy
to use and best of all, it's affordable.

VoIP Solutions

SiriusXM Connected Vehicles Services is a leading
provider of connected vehicles services to Acura,
PUBLIC SAFETY GROUP
Audi, Honda, Hyundai, Infiniti, Jaguar, Land
P O Box 1468
Rover, Lexus, Nissan, Subaru, and Toyota. The
COMTECH TELECOMMUNICATIONS CORP.
Wake Forest, NC1 27588 24/11/16 4:42 am
suite of safety, security, and convenience services845690_Public.indd
2401 Elliott Avenue, Suite 200
Phone:
(877)
794-9389
includes automatic crash notification, enhanced
Seattle, WA 98121
Email: tharrison@publicsafetygroup.com
roadside, navigation, remote start, door unlock,
Phone: (800) 557-5869
Website: www.publicsafetygroup.com
stolen vehicle recovery, and more.
1
30/11/16 1:48 pm
Email: brian.mcnealy@comtechtel.com
The Public Safety Group provides a full range of 846225_Comtech.indd
Website: www.comtechtel.com
training programs and services at affordable
Comtech's VoIP Positioning Center (VPC) provides
prices. We provide online training, on-site
VoIP and VoWiFi emergency call routing and data
seminars and monthly in-service training
delivery services. Communication Service Providers
program that any agency can afford.
SPECTRACOM
(CSPs) use our NENA i2 solution to deliver reliable
1565 Jefferson Road, Suite 460
E9-1-1 service for their fixed, nomadic, and mobile
Rochester, NY 14623
subscribers. Our solution provides dispatchable
Phone: (585) 321-5800
location for VoIP and VoWiFi E9-1-1 calls.
Email: sales@spectracom.com

Time Stamp/Sync

Website: http://spectracom.com

Spectracom's NetClock® GPS Time Synchronization
Solutions keeps PSAPs operating exactly on-time
with legally traceable time™. Interoperability
is significantly enhanced both internally
and externally to maximize coordination.
Already employed in over 4500 PSAPs in
North America, our NG911-ready NetClock
provides universal-connectivity, multi-network
capability, and future-proof expandability
with field installable card modules.

VIRTUAL PBX
111 N. Market Street, Suite 402
San Jose, CA 95113
Phone: (888) 825-0800
Email: len.cacioppo@virtualpbx.com
Website: virtualpbx.com

ENQWEST
12 Daniel Road East
Fairfield, NJ 07004
Phone: (201) 625-1133
Email: sales@enqwest.com
Website: www.enqwest.com
ENQWEST is a nationwide facilities-based
provider of cutting edge telecommunications
and data network services. We peer with Tier1
service providers to achieve ubiquitous coverage,
optimum network design and competitive pricing.
ENQWEST's robust portfolio of wired and wireless
telecommunications solutions, include: VoIP,
Data, Internet, SIP Trunks, and Hosted services.

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10/12/16

33


http://www.911trainer.com http://www.criticall911.com http://www.omnitor.se http://www.gotlit.com http://www.911TRAINER.COM http://www.omnitor.se http://www.gotlit.com http://www.telecomxchange.com http://www.911trainer.com http://www.criticall911.com http://www.telecomxchange.com http://www.siriusxm.com http://www.911simulators.com http://www.publicsafetygroup.com http://www.siriusxm.com http://www.publicsafetygroup.com http://www.publicsafetygroup.com http://www.911simulators.com http://www.comtechtel.com http://www.spectracom.com http://www.bandwidth.com http://www.spectracom.com http://www.virtualpbx.com http://www.bandwidth.com http://www.virtualpbx.com http://www.thirdsignal.com http://www.enqwest.com http://www.enqwest.com http://www.thirdsignal.com http://www.naylornetwork.com/nen-nxt

Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
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