The Call - Winter 2016 - 34

COMPANY INDEX
911 Tech Advisors, div. of FOX
GROUP Technology ....................................................29
911Trainer.com ............................................................33
A Beep LLC ...................................................................32
ACD Telecom, LLC .........................................................29
Aculab..........................................................................27
ADCOMM Engineering Company .................................29
AGENT511 ....................................................................31
Airbus DS Communications .........................................31
Ashburn Consulting ..................................................... 31
AT&T.............................................................................31
Bandwidth...................................................................33
Beta 80 International ..................................................27
Black & Veatch .............................................................31
Bo Mitchell dba 911 Consulting ...................................30
Bramic Creative Business Products Ltd. .......................28
The Call ........................................................................32
Capgemini Government Solutions...............................31
Carolina Recording Systems, LLC .................................28
Cellular Networking Perspectives Ltd. ........................29
CenturyLink .................................................................31
Chair Pros.....................................................................30
Charles R. Ploof & Associates .......................................27
Comtech Telecommunications Corp. ................30, 31, 33
CritiCall Pre-Employment Testing Software................33
DialMyApp ...................................................................31
Digital Data Technologies, Inc. ....................................31
Domore Seating...........................................................30
EagleEye Intelligence ..................................................30
Enqwest.......................................................................33
Essential Management Solutions, LLC .........................31
Eventide Inc .................................................................28
Exact 9-1-1 Ltd .............................................................31
FDM Software Ltd. .......................................................29
Federal Engineering, Inc..............................................29
Frontier Communications ............................................31
General Dynamics Information
Technology (GDIT) .....................................................31
Geo-Comm ..................................................................31
The Healthy Dispatcher................................................30
Hicaps ..........................................................................29
High Country Communications, Inc. ............................28
HipLink Software.........................................................32
Hyper-Reach ................................................................30
IAED-International Academies of
Emergency Dispatch .................................................28
ID Networks Inc .......................................... 27, 28, 31, 32
INdigital.......................................................................27
Inquire .........................................................................30
Interstate Electronic Systems ......................................30
J&B Diversified Associates, Inc. ...................................29
Julie Industries Staticsmart Flooring ...........................30
Komutel .......................................................................32
LaaSer Critical Communications ..................................32
Logistic Systems, Inc....................................................27
Louis Consulting & Systems Integration, Inc. ..............30

34

| T H E C A L L | W I N T E R 2 017

Mapping and Planning Specialists, Inc. .......................29
MCM Consulting Group, Inc .........................................29
MicroAutomation, Inc ..................................................32
Mission Consulting ......................................................29
Mission Critical Partners, Inc .......................................29
MobileTec International...............................................28
Motorola Solutions ......................................................32
Municipal Services Consulting .....................................29
NexGen Global Technologies .......................................32
Next Nav LLC ................................................................31
NG-911 Inc. ..................................................................27
NICE .............................................................................28
Omnitor .......................................................................33
Petefish, Immel, Hird, Johnson,
Leibold & Sloan, LLP ..................................................27
Priority Dispatch ..........................................................28
Public Safety Group .....................................................33
RadioResource Media Group .......................................32
RapidSOS .....................................................................32
Rave Mobile Safety ......................................................30
Ready4Rescue .............................................................30
Redsky Technologies ...................................................30
REVCORD ......................................................................28
Ryan Public Safety Solutions .......................................27
Safety Now Solutions 911HelpSMS app ....................................................... 31
Salsgiver ......................................................................33
SAVE Corporation.........................................................33
Schedule Express by Informer Systems .......................32
SchraderGroup Architecture LLC .................................27
SecuLore Solutions ......................................................29
Sen Communications ...................................................32
SiriusXM Connected Vehicle Services ..........................33
Social Alert ..................................................................31
Solacom Technologies .................................................32
SONIK Messaging Systems Inc .....................................32
Spatial Data Research ..................................................30
Spectracom..................................................................33
Spillman Technologies, Inc. .........................................28
Spok, Inc ......................................................................27
Stolz Telecom...............................................................27
Synergon Solutions, Inc. ..............................................28
Telecom Xchange International - TXI ...........................33
Teleira Resilient Communications ...............................27
TGundlach Resource Agency, LLC.................................29
Tyler Technologies .......................................................28
Unify Inc ......................................................................32
Versadial Solutions ......................................................28
Versaterm Inc ..............................................................28
Virtual PBX...................................................................33
West Safety Services ..................................28, 29, 30, 32
Westek Marketing .......................................................28
Winbourne Consulting, LLC .........................................29
Wold Architects & Engineers .......................................27
Word Systems ..............................................................28
Zetron, Inc. ..................................................................27

I N DE X T O
A DV E RT I S E RS/
A DV E RT I S E RS.COM
ASSOCIATIONS/CONFERENCES
IAED-International Academies of
Emergency Dispatch ..................... Inside Back Cover
www.emergencydispatch.org
ATTORNEYS
Ottosen, Britz, Kelly, Cooper and
Gilbert & DiNolfo Ltd ............................................. 22
www.ottosenbritz.com
BATTERIES/UPS
EnerSys ..................................................................... 12
www.enersys.com
CAD SYSTEMS
Priority Dispatch ......................................................... 3
www.prioritydispatch.net
Spillman Technologies, Inc. ......................................... 6
www.spillman.com/nena
CHAIRS/TABLES
Domore Seating ........................................................ 22
www.domoreseating.com
CONSULTING
ADCOMM Engineering Company ............................... 18
www.adcommeng.com
DIGITAL VOICE RECORDERS
Komutel..................................................................... 25
www.cvds.com
DISPATCH SYSTEMS
Harris Corporation.......................... Outside Back Cover
www.harris.com
Priority Dispatch ......................................................... 3
www.prioritydispatch.net
EDUCATION/TRAINING
Priority Dispatch ......................................................... 3
www.prioritydispatch.net
ENGINEERING SERVICES
ADCOMM Engineering Company ............................... 18
www.adcommeng.com
HEADSETS
Sen Communications ................................................ 18
www.sencomm.com
IT INFRASTRUCTURE
Vertiv.................................................Inside Front Cover
www.emersonnetworkpower.com
NEXT GENERATION 9-1-1
ADCOMM Engineering Company ............................... 18
www.adcommeng.com
Spillman Technologies, Inc. ......................................... 6
www.spillman.com/nena
ThirdSignal ................................................................ 33
www.thirdsignal.com
QUALITY ASSURANCE
NICE .........................................................................4-5
www.nice.com
RADIOS/PAGERS/PAGING SYSTEMS
Harris Corporation.......................... Outside Back Cover
www.harris.com
RECORDS MANAGEMENT SYSTEMS
Spillman Technologies, Inc. ......................................... 6
www.spillman.com/nena
SYSTEM INTEGRATORS
ADCOMM Engineering Company ............................... 18
www.adcommeng.com
TELEMATICS
Northern 911 ............................................................. 18
www.northern911.com
TRAINING DEVELOPMENT
Priority Dispatch ......................................................... 3
www.prioritydispatch.net


http://www.emergencydispatch.org http://www.911Trainer.com http://www.ottosenbritz.com http://www.enersys.com http://www.prioritydispatch.net http://www.spillman.com/nena http://www.domoreseating.com http://www.adcommeng.com http://www.cvds.com http://www.harris.com http://www.prioritydispatch.net http://www.prioritydispatch.net http://www.adcommeng.com http://www.sencomm.com http://www.emersonnetworkpower.com http://www.adcommeng.com http://www.spillman.com/nena http://www.thirdsignal.com http://www.nice.com http://www.harris.com http://www.spillman.com/nena http://www.adcommeng.com http://www.northern911.com http://www.prioritydispatch.net

Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
https://www.nxtbook.com/naylor/NENQ/NENQ0318
https://www.nxtbook.com/naylor/NENQ/NENQ0218
https://www.nxtbook.com/naylor/NENQ/NENQ0118
https://www.nxtbook.com/naylor/NENQ/NENQ0417
https://www.nxtbook.com/naylor/NENQ/NENQ0317
https://www.nxtbook.com/naylor/NENQ/NENQ0217
https://www.nxtbook.com/naylor/NENQ/NENQ0117
https://www.nxtbook.com/naylor/NENQ/NENQ0416
https://www.nxtbook.com/naylor/NENQ/NENQ0316
https://www.nxtbook.com/naylor/NENQ/NENQ0216
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https://www.nxtbook.com/naylor/NENQ/NENQ0315
https://www.nxtbook.com/naylor/NENQ/NENQ0215
https://www.nxtbook.com/naylor/NENQ/NENQ0115
https://www.nxtbook.com/naylor/NENQ/NENQ0414
https://www.nxtbook.com/naylor/NENQ/NENQ0314
https://www.nxtbook.com/naylor/NENQ/NENQ0214
https://www.nxtbook.com/naylor/NENQ/NENQ0114
https://www.nxtbook.com/naylor/NENQ/NENQ0413
https://www.nxtbook.com/naylor/NENQ/NENQ0313
https://www.nxtbook.com/naylor/NENQ/NENQ0213
https://www.nxtbook.com/naylor/NENQ/NENQ0113
https://www.nxtbook.com/nxtbooks/naylor/NENQ0412
https://www.nxtbook.com/nxtbooks/naylor/NENQ0312
https://www.nxtbook.com/nxtbooks/naylor/NENQ0212
https://www.nxtbook.com/nxtbooks/naylor/NENQ0112
https://www.nxtbook.com/nxtbooks/naylor/NENQ0411
https://www.nxtbook.com/nxtbooks/naylor/NENQ0311
https://www.nxtbookmedia.com